PostNord Oy Reviews 

Postnord sent my package to the wrong location. In order to get my package out of the lockbox in this wrong location I was forced to download their app and register all my info to them including phone number. The correct pick up location did not require the app. Making people download your app because of your mistake should be illegal. Never using PostNord again.

Took a day off work to make sure I am home to receive my package, they failed to get into the apartment complex so instead decided to take it to another store.
Except not during he same day no that'd be too convenient, lets delayed it by another day and deliver it tomorrow so he took a day off work for no reason :)

Extremely poor customer service. I’ve been waiting over 40 minutes for a response in the chat, with no reply.

The customer service phone number costs around 1 € per minute, which is outrageously expensive. Charging customers this much just to get help with a simple delivery issue is unacceptable. Very disappointing experience.

Terribly slow delivery service. If you are buying something that delivers by DPD and Postnord. Think twice especially plants. Not really a good choice. But if you want to take risk..good luck 😅

My parcel is delivered to a pickup point way too far from my home. I cannot believe they couldn't have found another locker closer than 3 km from me in downtown Helsinki.

Guess what kind of response I've got from their customer service.

And this is not the first time they were screwing up things: for previous delivery the only option to pick it up was to install their app on my phone. Seriously? Why cannot I just get an SMS message?

I was at home waiting for my parcel and tracking it through their system when I received a message saying the delivery couldn't be completed. How is that possible? The driver never even tried—no one rang the doorbell or contacted me. This happens every time. They claim to have attempted delivery when they clearly haven't. It's dishonest and unacceptable. If you can't provide a reliable delivery service, you shouldn't charge customers for it. Very poor service and a complete lack of respect for your customers.

Unreliable, slow, very byrocratic and offer no solutions what so ever. Always delayed with different excuses every time. It does not matter how important the shipment is, they do zero effort to solve a delayed shipment. No rewriting, no possibility for self-pick-up, no home delivery as compensation. Do not buy anything that is shipped with PostNord!!!!

Again postnord provides horrible experience and stress!
I have an important package in a locker and I'm out of the country unable too pick it up. There is no option to extend the pick up time. No communication channel work, I've tried calling, app chat and filled the webpage form (form probably worked but I didn't get any confirmation so I assume the worst based on my previous experiences)
Chat does not send messages, and phone number just does not work (from abroad) how is this a legal and functioning delivery service in a EU country?

My package was left at a pick up point 15km far away from my home address. This is not the first time. Postnord, you should pay for my gasoline!!!

You do not even try to deliver package. Just route it for me to pick it up. And of course your app chat doesnt work.

Everything has always gone really well and both the customer service, and the app work excellently.

Good delivery service to both home address and pick up point.

I needed my ID posted urgently for my appointment so my mother used expressbrev to Stockholm to my bf who was by then going to leave Sweden in 4 days. They did not only not deliver my dam ID when they said it only takes 2 days max it took 5 BUISNESS DAYS 6 counting Sunday. So now my bf has already left and there’s no one to pick up MY ID which I can’t do anything without and they say if we don’t find a way to fix it they will send it somehwere, and their customer service is only AI and not a single dam human so I’m Stuck.Don’t EVER use them it’s better that you choose literally any other option no one likes them cause they are incompetent and never have I had a good experience.now I have to pay AGAIN to get it back somehow not knowing how while they should realistically compensate for this bullshi a normal post would be delivered my dam ID faster. Useless ideeyots.

AI has entered the chat, and we all know it never benefits the customer (or the employees for that matter!).

The app is buggy, the chatbot is useless, and it is impossible to speak to a human when needed. My parcel got delivered to a wrong city, after I tried contacting Postnord on several days, trying to prevent it from happening. Didn't get through the chatbot, no matter what I did.

I tried to leave feedback about my case directly to Postnord, but the chatbot blocked me again, so here we are.

Home delivery service is a joke. The driver gives an 30min approximate arrival time via the app (which doesn't always work), but doesn’t notify you when they actually arrive, so the delivery gets marked as “attempted but nobody home” unless you’re standing outside waiting. Customer service offers no clear answers either, other than “sorry, but that’s just how it is.”

Lost a package for a week, it arrived to sorting on Friday and their app sent a message that “your package is now on its way to you!” But when I opened the app it said it wouldn’t arrive until Tuesday. Like pardon? Now on Tuesday it says it doesn’t come until tmr. Their chat doesn’t work on the app. During the weekends it’s the most useless AI bot that can only repeat the information already visible on the app. During week the chat still either doesn’t work, or starts off with the chat bot. You need to request a human for at least 3 times before it finally “gets you in line”. Their customer “service” on the phone is disgusting. Giving attitude with the Finnish equivalent of a Valley girl -accent. They will not give you any explanation what has happened, like they don’t understand that gatekeeping does nothing to customer satisfaction, and will only give lies and misinformation not relevant to the question. Like why is my package still not delivered and it has been delayed again? “We don’t have people working at the terminal during the weekend”. Yo wtf??? I’m asking this on a Tuesday, how is that relevant? It’s not, they’re just deflecting because they do not have the answers, but are incapable of saying that. A simple gesture that would get them a lot farther than the cat and mouse games they insist on playing. Admit you’ve fucced up, apologies and promise to do something about it. Not the attitude and indifference. You’ be lost something that isn’t yours and have been paid to deliver. How are you being such dicks about it???

Person doing the delivery lied that he/she attempted to make a delivery to home. Additionally lied about contacting and not reaching me. I was the whole day at home, nobody came, nobody contacted. Now delivery is made to totally different location. Service 0/5.

Very fast and easy service through the app.

driver left a package in the backyard, no answer on their chat support