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Stena Line Ireland Reviews 

948
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 838 reviews, reviewers had a great experience with this company. Travelers frequently praise the staff for being exceptionally friendly, helpful, and professional during trips, making interactions pleasant. Consumers often highlight that boarding and disembarking processes are generally smooth, efficient, and well-organized, ensuring a stress-free travel. Many guests also enjoy the clean facilities and comfortable lounges available on board for a relaxing voyage. However, some customers also noted that vessels can occasionally feel overcrowded, leading to difficulties finding suitable seating in public areas. Others experienced delays, noting that service in food areas could be notably slow during busy sailings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

Customers had ambiguous experiences with service, noting both highlights and frustrations. While many... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, presenting a mix of positive and negative experiences.... See more

User experience

Clients share positive opinions on user experience, highlighting smooth sailings and stress-free trips.... See more

Quality

Reviewers mention ambiguous feedback about quality, with opinions varying widely. While some consumers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very straightforward and fast boarding and disembarking, comfortable Plus Lounge not crowded, plenty of staff available and good selection of snacks/drinks. Trip over and back arrived ahead of schedu... See more

Company replied

Rated 4 out of 5 stars

WE recently did a day rip trip to Holyhead. The early morning outbound trip was not so pleasant a here was a group of people who were very noisy and we were unable to relax. However the return journ... See more

Company replied

Rated 4 out of 5 stars

We had an excellent crossing on Stena Superfast VII. The only issue we had was that young able-bodied people insisted on taking the lift down a couple of flights of stairs which prevented wheelchair... See more

Company replied

Rated 4 out of 5 stars

Staff are always friendly and helpful. Boarding and disembarking were organized well, even though it was really busy over and back to Fishguard. As a gold member the Stena Plus on the Nordica is much... See more

Company replied


Company details

  1. Ferry service
  2. Port operating company
  3. Terminal point

About Stena Line Ireland

Written by the company

At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.

Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.

    Ferries from Ireland
  • Dublin – Holyhead
  • Rosslare – Fishguard
  • Belfast – Liverpool
  • Belfast – Cairnryan

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.

Good to know

We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).

Book your next trip

Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.


Contact info

4.2

Great

TrustScore 4 out of 5

948 reviews

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4.2

All reviews

(948)

880 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently travelled with Stena Line…

I recently travelled with Stena Line and had an excellent experience from start to finish. The check-in process was quick and straightforward, the ship was clean and comfortable, and all staff were friendly, professional, and helpful throughout the journey.

The onboard facilities were great, with plenty of space to relax, good food options, and a very enjoyable atmosphere. Everything ran smoothly and on time, making the trip completely stress-free.

I would highly recommend Stena Line to anyone travelling between Ireland and the UK. Reliable service, excellent customer care, and a comfortable crossing. Looking forward to sailing with Stena Line again soon! 🚢⭐⭐⭐⭐⭐

5 September 2026
Rated 3 out of 5 stars

Gave up on breakfast due to endless queue!

I travel by ferry about 6 times per year. The boarding process went well and no delays. Stena is slightly more expensive than its direct competitor on the Dublin to Holyhead route so I was expecting a comfortable journey. However the seating was quite limited, we were not the last to board but there were almost no spare seats when we arrived on deck.
There was a very long and slow moving queue at the restaurant, for the entire time the restaurant was open the queue continued to be slow moving.
The queue at duty free was long although at least they made an effort to speed it up.
The toilets were dirty with an empty soap dispenser and again some queuing, not enough loos onboard.
The journey was smooth but I would hesitate to use Stena again due to endless queues!

4 September 2026
Rated 4 out of 5 stars

Very confusing seating layout

Very confusing seating layout. Where can you, can't you sit?.
Food looks very unappetizing.
They do take you to where you want to go, in reasonable comfort.

6 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are pleased to hear you travelled in comfort, but we are sorry that the seating layout and onboard food did not meet your expectations.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

Good service, noisy kids.

The ferry, Stena Embla, was modern, comfortable and clean. The staff were friendly and helpful. We were lucky to be on a very quiet midweek crossing. There was very little to do on board but we read a newspaper and I crocheted. Rogue children ran riot despite an announcement to keep kids supervised. They were very noisy but probably just bored as it is a long crossing. A better selection of magazines, papers and even books would have been appreciated. Maybe kids could have more to do than just a movie and video games too? We appreciated the half price tea and coffee after the first purchase.

2 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are pleased to hear you found Stena Embla modern, comfortable and clean, and that our staff were friendly and helpful.

We are sorry that the onboard facilities and entertainment options did not fully meet your expectations, particularly on a longer crossing. We appreciate your suggestions regarding reading materials and activities for younger guests.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Seating near the front nice

Seating near the front nice, charging phone available. Internet available @2pound and staff always great to help safe travel 👍

3 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We're delighted you enjoyed the comfortable seating, onboard facilities and the helpful service from our team. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Class service

Class service

5 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We are delighted to hear of your positive experience travelling over and the service you received. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

Very disappointed that there was no…

Very disappointed that there was no food served in the Premium Lounge after 10.45 on the sailing that left Dublin at 10.15. This means that you have another 3 hours left in the journey.

5 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are sorry to hear you were disappointed that no food was available in the Stena Plus Lounge after 10:45, especially with several hours of the journey still remaining.

We appreciate you taking the time to share your experience and hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Return journey no vouchers in the…Empty cabin.

Return journey no vouchers in the cabin. No kettle or biscuits but the barman in the lounge was very helpful and we got two complimentary coffees.

2 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are sorry that the vouchers were missing from your cabin and that the tea and coffee facilities were not available as expected.

We are pleased to hear our lounge barman was able to help and provide complimentary coffees. We appreciate you taking the time to share your experience.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

The ship was spotless and the staff…

The ship was spotless and the staff were friendly. The boat docked on time but as usual the foot passengers were held back for 15 to 20 minutes before being crammed on to a bus for delivery to the terminal building.

2 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are pleased to hear you found the ship spotless, the staff friendly, and that your sailing arrived on time.

We are sorry, however, that the disembarkation process for foot passengers left you feeling frustrated.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

The ship is comfortable

The ship is comfortable. Duty free is ok for somethings like alcoholand cigarettes but other things like sweetsare very over price. your food and drink are very over price and not enough people serving.

4 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are pleased you found the ship comfortable, though we are sorry that some onboard prices and service levels did not meet your expectations.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

After the booking process

After the booking process, every thing was just a process. It would be helpful if you sent as a matter of course a itinerary of the booking, as we have to make a note of it anyway & it could be sent to the means of booking. There are ways of recording the booking, however, it would make it simpler.

2 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We appreciate your suggestion regarding a booking itinerary and will pass your comments on to our team.

We hope to welcome you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Good service

Good service. Swift professional workers. Nice cabins.

4 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We're delighted you enjoyed the great service, comfortable cabin and professional support from our team. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great service

Great service, On time, clean, excellent coffee and food

2 September 2026
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Reply from Stena Line Ireland

Good morning,

Thank you for sharing your 5 star review. We're delighted you enjoyed the great service, punctual sailing. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

I was overcharged for breakfast with I…

I was overcharged for breakfast with I paid for in advance and eventually received a cash refund. Breakfast was dreadful with the poorest quality sausage I have ever eaten and dry bacon.

4 September 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your review.

We are sorry to hear about the issue with your breakfast charge, although we are pleased this was refunded. We are also disappointed to learn that the quality of the breakfast itself fell below your expectations.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Such an easy experience

Such an easy experience

4 September 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for your 5 star review. We're delighted to hear you had such an easy and enjoyable travel experience. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great staff

Great staff, the food in the restaurant is nice and good value for money. Time keeping is also great, no delays. Overall, we enjoyed our journey and we will definitely use Stena Line again.

30 August 2026
Stena Line Ireland logo

Reply from Stena Line Ireland

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed the friendly service, good value food, and punctual sailing. It's wonderful to know you had an enjoyable journey and plan to travel with us again.

Regards
Dave
Stena Line

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