Spectrum One Hair Reviews 

291
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair products, noting that they look completely natural, feel incredibly soft, and last for a long time. People also highlight the outstanding customer service and the friendly, professional staff who consistently provide helpful advice and accurate colour matching for every user. Some reviewers were not happy with the product durability, reporting that the extensions experienced excessive shedding and started falling out in chunks. Some people also mentioned that the hair felt overrated and failed to maintain its premium appearance after multiple uses.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the excellent quality,... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the excellent condition,... See more

Customer service

Consumers find customer service to be positive, highlighting fantastic and speedy responses when asking... See more

Service

Reviewers highlight positive aspects of service, frequently praising the kind and helpful staff, quick... See more

Staff

People report positive experiences with staff, frequently praising friendly team members, excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spectrum hair are absolutely fantastic. Their customer service is amazing. I had a client who changed her mind about her colour extensions and Liv went out of her way to try and help. I highly recomme... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied


Company details

  1. Hair extensions supplier
  2. also in
  3. Hair Extension Technician
  4. Hair product shop
  5. Hair Salon
  6. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

291 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(291)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic quality extensions and customer service

Ordered tape extensions from Spectrum One 3 times now and every time the quality has been excellent! Not only that but the customer service is fantastic too with speedy responses in addition to helping me with colour opinions for my desired look, in which they have been spot on with!

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Second time having Spectrum hair…

Second time having Spectrum hair extensions. The first time I had absolutely no problems at all - I still have those extensions and the hair is still thick and in great condition.

This time, I opted for the Weft extensions again. The base is much thinner than my previous set, which makes them much more comfortable and nicer to wear. However, unfortunately, the extensions are falling out in clumps from the base. It’s completely random too - they aren’t coming out when brushing or styling, they’re just suddenly falling out in chunks.

It’s incredibly disappointing, especially considering how much I paid for them. I loved my first set and had no hesitation investing in Spectrum again, but based on my experience with this set, I wouldn’t make the investment again. Really disappointed with the quality this time around.

19 August 2026
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hello Helen,
I'm so sorry to hear that you have experienced some issues, we would be more than happy to get this resolved for you. Have you been in contact with anyone in customer service here? If not could you please email us at sales@spectrumonehair.com or call our office on 01706551770. and I will make sure this is dealt with ASAP.
Regards Vicky

Rated 5 out of 5 stars

Amazing hair

Been using spectrum for a few years, the quality is great, colours are great, we use I tips nanos & tapes all with no issues. Easy to order.
Customer service is excellent always quick responses with any questions we have, delivery’s are always bang on time!
Cannot fault

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Dark Secret 16”

Great extensions, great colour matching skills from the staff they fit my hair perfectly and super quick turn around time. I love them! They give me just enough thickness & length to see a difference but look completely natural. Thank you!!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I have recently purchased my 2nd lot of…

I have recently purchased my 2nd lot of hair extensions after having my 1st set for 12 months. The quality and condition of these hair extensions is amazing…wouldn’t use anyone else now as a long term hair extension obsessive. The quality is outstanding and the customer service is amazing as well.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’d ordered the wrong length extensions so emailed them and asked to exchange I was emailed back very quickly. Sent them back and received the correct length 2days later. I also ordered with a discount code which they also added onto the new extensions! Very happy girl. Thank you.

29 July 2026
Rated 5 out of 5 stars

I love love love Spectrum One

I love love love Spectrum One! This is my second time ordering from them. The hair itself lasts so long & is so soft. I have noticed minimal shedding & the length stays long unlike other brands. Recommend this brand to everyone I know!! Plus shipping is fast (I live on the US) & I get my hair in less than a week!

28 July 2026
Rated 5 out of 5 stars

I’ve been wearing Spectrum One nanos…

I’ve been wearing Spectrum One nanos for a couple of years now and they have really helped me get my confidence back having thinner hair at the sides. I wanted to give the invisible tapes a try but was a little unsure, I don’t live to far away so I decided to pop in. The girls were all so friendly and helpful in the salon. Showing me how the tapes sit in the hair and how they felt. They also made sure the colours I wanted were the correct match for my hair. I ordered whilst I was there and they ran up to the despatch centre for me to take away right away. I have to say I was unsure if I would like the tapes after using nanos but they feel so comfortable and you can’t see them they blend in so naturally, I’m so happy with them and again the quality of the hair is amazing. Highly recommended

25 June 2026
Rated 4 out of 5 stars

The best hair extensions shame about the postage cost

These are the best hair extensions I have tried. And I have tried a lot! I’m very bad at looking after my hair, but these seem to weather the storms. I have had the same set in 4 or 5 times and they still look great. The only reason I have deducted a star is that I think it’s a bit much to charge £10 postage when you’re spending over £300 on hair.

22 June 2026
Rated 1 out of 5 stars

Poor Quality

The hair lasted just beyond the 9-month lifespan guarantee period. Given the price I paid, I had expected it to last longer. At my latest refit appointment, my stylist pointed out that the blonde weft had very little hair left on it, it looked almost bald in places.

I had already noticed shedding when brushing my hair, but the clumps became larger and more frequent over time. By the end, it looked as though I had no extensions on one side of my head and very little on the other. I've now had to resort to wearing my hair up because it no longer looks like the premium product I paid for.

I contacted Spectrum about the issue. They initially offered a 15% discount as a goodwill gesture but later advised that this was simply normal wear and tear.

I have worn hair extensions for many years and have never experienced this level of shedding or deterioration with any other brand. As I followed all of the recommended aftercare advice and used the recommended products throughout, I expected the hair to last significantly longer.

This was my first experience using Spectrum hair, and unfortunately it will be my last. In my opinion, the quality did not justify the premium price, and I was equally disappointed by the way my concerns were handled.

20 June 2026
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you for taking the time to share your feedback, and we're sorry to hear you're unhappy with how your hair extensions have worn.
We take the quality and lifespan of our products seriously, and our records show that the wear you are describing was raised after your hair had been in place for 10 months, which is beyond the guaranteed lifespan we set for our extensions. Hair extension longevity is very closely tied to aftercare (the products used, brushing technique, heat styling, and how regularly the are maintained), and this can vary significantly between clients even when using the same hair. As we weren't able to review the aftercare routine used throughout the 10 months, we are not in a position to attribute the wear you experienced to a fault in the hair itself rather than normal wear and tear over that period.
That said, we did want to acknowledge your loyalty as a firs time Spectrum client, which is why we offered a 15% goodwill discount even though this fell outside our guarantee window. We stand behind that offer and are always happy to discuss aftercare recommendations that can help extensions last as long as possible in future.
We're sorry this experience didn't meet your expectations, and we wish you all the best with your hair going forward.

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