I have recently become a customer for sway extensions and their retail products I own a salon in Kilmarnock and my stylist Rachel passed her course down in Manchester on Hair extensions , Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these extensions for fist time and I loved them !! the customer service was amazing I ordered 22 inch machiato nanos at 10 pm and after placing order I realised I had placed the wrong item... See more
Company replied
I initially received the incorrect color and contacted sway. They responded within a couple hours and put me in contact with Abbie. They immediately shipped the correct color while my return is in tra... See more
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I attended the weft course and it was an incredible training session! Our trainer Rebs Bailey was brilliant - super knowledgable and professional. Made us all feel extra supported and made it an enjoy... See more
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Company details
About SWAY Hair Extensions
Written by the company
We are on a continuous journey to become the most sustainable and environmentally friendly brand that we possibly can. Our products and packaging are all recyclable, 100% cruelty free and free from any nasties, including Sulphates and Parabens. Our global partnership with One Tree Planted is something we really pride ourselves on. With every order our clients purchase, we plant one tree on their behalf.
12 Week Hair Guarantee
Free Next Day Delivery on Orders Over £150
Just add SWAY Haircare to your original hair order and get 12 weeks piece of mind hair guarantee.
FREE UK Shipping on all orders over £150
Contact info
PO Box 460, TQ4 9DY, PAIGNTON, United Kingdom
- 03332074472
- info@swayhairextensions.com
- swayhairextensions.com
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous quality hair
Fabulous quality hair! Used Sway for my hair weft a few times now. Well worth the price I paid.
5 November 2026
Unprompted review
Great customer service and amazing hair…
Great customer service and amazing hair would definitely recommend!!
5 November 2026
Unprompted review
Fantastic hair! Best in the business
Fantastic quality hair that lasts! I’ve had extensions for many years and Sway is easily the best.
Definitely not cheap but you do get what you pay for.
Fast delivery too!
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Elena,
Thank you so much for such a lovely review!
It make us so happy to hear that Sway Hair has become your favourite after so many years of wearing extensions.
We take great pride in the quality and longevity of our hair, and we're so pleased you feel it's worth the investment. Thank you for your continued support!
Kindest Regards,
The SWAY Team
Great quality hair extensions and fast…
Great quality hair extensions and fast delivery
23 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Hannah,
Thank you so much for your lovely feedback!
We're delighted you're happy with the quality of the hair extensions and our fast delivery service. Your support means a lot to us!
Kindest Regards,
The SWAY Team
Absolutely love sway hair
Absolutely love sway hair, best hair I’ve ever used !
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Emily,
Thank you so much for your lovely review! We're thrilled to hear you're loving Sway Hair and that it's the best hair you've ever used. Your support means so much to us!
Kindest Regards,
The SWAY Team
Great quality hair !
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Zoe,
Thank you so much! We're so happy you love the quality of the hair. We really appreciate your support!
The SWAY Team
Amazing quality
2 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Kris,
Thank you so much for your lovely feedback! We’re so pleased you’re happy with the quality.
We really appreciate your support here at SWAY!
Kindest Regards,
The SWAY Team
Helpful and reliable with delivery
Helpful and reliable with delivery, quality is gorgeous, just started my hair extension business and I feel happy to have the support from Sway.
Natalie x
30 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Natalie,
Thank you so much for your lovely feedback!
We’re so happy to hear that you’re pleased with the quality and delivery. We’re excited to be part of your journey as you start your hair extension business and are delighted to support you along the way. Wishing you lots of success with your new venture!
Thank you for choosing SWAY!
Kindest Regards,
The SWAY Team
GREAT PRODUCT AND GREAT SERVICE
delivery is quick and any commuication is efficent to help with any queries.
Most important the hair quality is fantastic!
2 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Paula,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with the quick delivery, our communication and, most importantly, the hair quality!
We always aim to provide the best experience and support, so it’s wonderful to hear your feedback.
Thank you for choosing Sway.
Kindest Regards,
The SWAY Team
Love love love Sway hair extensions
Love love love Sway hair extensions! Long lasting easy to work with & my clients love them
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Elizabeth,
Thank you so much!
We're so happy you love our hair as much as we do. It's great to hear that both you and your clients are loving the quality.
Thank you for your continued support and for choosing Sway!
Kindest Regards,
The SWAY Team
Absolute 10/10 company
Absolute 10/10 company! Never a hassle when ordered, help you with colour matching when ever your unsure, the company is brilliant and always on hand to answer any questions. The hair is silky soft and super thick! For my blonde extensions I get roughly 9/10 months out of them which I find very impressive for blonde extensions and I usually style my hair daily, wether that’s curls scraping it back and going to the gym and swimming by still feel amazing! Highly recommend if you’re looking for a new hair extension company!
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Nicola,
Thank you so much for such an amazing review!
We’re so happy to hear how much you love the hair and the service we provide. It’s lovely to know our colour matching support and customer service have made your experience so positive.
We take great pride in the quality of our hair, so hearing how well your blonde extensions last, even with daily styling and an active lifestyle, is fantastic. Thank you for your continued support and for recommending Sway. We really appreciate it!
Kindest Regards,
The SWAY Team
Excellent service again
Excellent service again
Ordered 4 sets of different types of Tapes
With sway shampoo package and Hero now all clients over the moon
I had put a glowing review about us on our F/B plus Instagram
Fantastic
31 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Nina,
Thank you so much for your lovely feedback and continued support!
We’re delighted to hear that you and your clients are loving the different tape ranges, as well as the Sway shampoo package and Hero. It’s wonderful to hear you’ve had such a positive experience with us again.
We really appreciate you taking the time to recommend Sway on Facebook and Instagram.
Thank you for choosing SWAY!
Kindest Regards,
The SWAY Team
The best
I've been using Sway Extensions for over 4 years, and I honestly couldn't recommend them enough! The quality is amazing, they look beautiful, and I've always been so happy with them. After all these years, I wouldn't choose anywhere else. The service and products are absolutely fantastic. If you're looking for beautiful, high-quality hair extensions, I highly recommend Sway Extensions. ❤️
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Alina,
Thank you so much for such a lovely review!
It honestly means the world to us to have your continued support over the past 4 years. We're so grateful you've chosen Sway Extensions and are delighted you're always happy with your hair and our service.
Thank you for being part of the Sway family!
Kindest Regards,
The SWAY Team
Fantastic nano bead extensions
Fantastic nano bond extensions, great color selection and fast delivery. The sales are always great too.
2 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey,
Thank you for your review!
We’re delighted you’re happy with both our products and service. Providing the best experience possible is always our priority.
Thank you for choosing SWAY!
Kindest Regards,
The SWAY Team
Excellent product and service.
30 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Mark,
We’re delighted you’re happy with both our products and service. Providing the best experience possible is always our priority. Thank you for choosing SWAY!
Kindest Regards,
The SWAY Team
I bought the weft hair
I bought the weft hair , it’s thick and glossy . Love it
21 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Hannah,
We’re so pleased you’re loving your weft extensions!
It’s great to hear you’re happy with the thickness and glossy finish. We hope you enjoy your new hair!
Thank you for your support!
Kindest Regards,
The SWAY Team
Seamless tape in extensions are of…
Seamless tape in extensions are of exceptional quality and they are my go to every time for adding bulk and length
Delivery has definitely got better to N.Ireland
5 November 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Aileen,
Thank you for your review!
We’re so pleased our seamless tapes continue to be your go-to for adding length and volume!
We really appreciate your continued support!
Kindest Regards,
The SWAY Team
Fast delivery
Fast delivery, High quality products! Absolutely love. The team have been so helpful as a whole, will definitely be purchasing again!
30 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Megan,
Thank you for your lovely review!
We’re so happy to hear you’ve had such a great experience with SWAY!
It’s wonderful to know you love our products and have found our team so helpful. We look forward to welcoming you back for your next order and really appreciate your support!
Kindest Regards,
The SWAY Team
As always a great experience using…
As always a great experience using sway. Fast delivery with excellent high quality product . Large range of colours to choose from and much better quality than some others I have used. Good value for money.
29 October 2026
Unprompted review
Reply from SWAY Hair Extensions
Hey Christina,
Thank you for your review!
We’re delighted to hear you continue to have such a positive experience with SWAY!
It’s great to know you love the quality of our hair, our colour range and speedy delivery. We’re so pleased you feel our products offer great value for money.
We really appreciate your continued support and loyalty!
Kindest Regards,
The SWAY Team
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