Skistart Reviews 

Lightning fast deliveries! Great products selection. Very competitive prices. Great service. I’m sold.

I ordered a cross country ski package. They sent the boots, then the day after said they dont have the skiis i wanted. Asked me to pay a lot more for another type. I said no, asked for a refund, but they still sent the boots and now i have to deal with that. They also charged me full price for the boots, and not the package price, because i cancelled the skiis. The same boots are half price at XXL...
What a despicable company. And the emails are in swedish(I'm in Norway), and the service was very rude.
Don't trust this company for one second. It's another swedish bate and switch.

Somewhat mixed experience.
Customer service has a bit of a delay, but overall does a good job.

Watch out for the shipping company though, postnord caused me lots of frustration.

I ordered pair of gloves and couple pairs of pole baskets from Skistart. Having now received all products, I can happily say they are as expected and as described in the store. No complaints on price nor the products.

However though, I give -1 star due to high delivery costs and moderate customer service. Almost 10€ is a lot for standard delivery, at least more than I am used to. Ironically enough, my order delivered in 2 parts. Both packages dispatched within 24 hours from order. The other package delivered without issues, but the other sat in Postnord's terminal for a whole week due to weighing issues. They instructed me to contact Skistart, which I did, and eventually the situation was solved. Customer service never replied to me though, negatively impacting the experience.

If I could give it minus 5 stars I would.

What an absolute disgusting way of doing business. Blaming high volumes, closing down ALL communication lines for months! They claim the chat is open, but can you really claim that if no one is answering the chat?!

And then keep pumping out more promotions when they have no chance of handling the current order stock.

Respect your customers!

They sell something they even don’t have. Do not pay in advance anything. Very poor customer service.

Due to amount of negative reviews here, I would like to offer some advice to skistart:
1) Don't deliver ski boots before you know that you can deliver the actual skis. In case you need to replace skis with a different brand, customer might want to choose different ski boots. It also simplifies cancellations.
2) If order needs modifications (e.g. you don't have the right set of skis in stock), prioritize this case. Currently, you give a customer 1 single choice, where the other alternative is initiating a long email conversation with the support team. It causes nothing but frustration on the customer's side and overloads your email support team, because frustrated customers tend to write lots of long and angry emails. Instead, call this customer or at least handle this case over whatsapp.
3) Inform your customer during checkout that a ski order might be subject to modifications in case you don't have skis with correct stiffness in stock.

I have ordered 2 sets of xc skis from skistart.com in the end of November. As it was the case for many others here, ski boots arrived after a couple of days, but there was silence about skis for 2 weeks. Then I received an email informing me that skistart wanted to replace 1 set of skis with another brand. The only alternative to this offer was starting a long email conversation with their customer support using the web form on their website. I didn't want to accept this deal and was mentally prepared for several weeks waiting time (again, as many other negative reviewers here).
Fortunately, I managed to get a phone conversation with a skistart employee after a couple of days. I would like to say that the case was handled extremely professionally over the phone in a very friendly manner. We quickly found another set of skis and my order was sent out on the same day.

At the current moment, it really seems to me that skistart is a great web ski shop. However, they are extremely understaffed during high seasons.

Btw, below is a message from their support which explains why they sometimes offer replacing "in stock" skis with another brand:
"The manufacturers' weight recommendations are often not correct and a medium can be harder than a stiff, e.g. with skis, it is impossible to know before you arrive at an order and measure the skis in the Ski Profiler according to the skier's weight and riding ability, whether there are suitable skis or not."

Fine experience. Got everything to Denmark easy and fast.

Amazing service

My pair of skis broke down and they sent me new pair in couple of weeks

Top site great service

Fast delivery, everything went well and I'm very satisfied with the products!

Webstore worked without any problems! And delivery was fast, eventhough I live in finnish Lapland.
Good experience!

Ordered x country skiis Jan 6th. Now it is February 2nd and I have not received anything. Only the invoice which I myself had to call Qliro to delay as it was due about a week ago. Very hard to get a hold of and the very few times I have heard back it has not been helpful at all. Most times however they have not responded to my queries and every time I have called customer support they are "unfortunately closed today due to illness". Very glad I did not pay. Have now canceled the order and will never consider again.

Made an order a week ago and paid for express shipping (promise to ship within 24 hours). I haven't heard anything since making the order. All channels to contact them are not working: Live chat, email (infoatskistart.com), Telephone, 0251-650070, facebook chat.... What is going on??? Is this a real company??

They didnt send what i ordered, and they wont answer me on e-mail.