Simplex made buying crypto and sending easy, especially for someone who is new at this new currency
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I was able to by crypto directly into my wallet making it fast and secure without having to use a trading platform. Payment system was easy to set up and use.
Hi, I wanted to bake a birthday cake and bought a Simplex slim hand blender because a conventional handmixer was not available. Unfortunately it could not whip the egg whites. I assume it might be mor... See more
4 stars because of the high fees I've paid!! I mean how could it possibly cost me right around 11-15$ on every single transaction?????? That’s highway robbery! If I purchased 50$ in litecoin by the ti... See more
Company details
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29k reviews
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4 stars because of the high fees I've…
4 stars because of the high fees I've paid!! I mean how could it possibly cost me right around 11-15$ on every single transaction?????? That’s highway robbery! If I purchased 50$ in litecoin by the time I received it in my wallet it was only around 34-36$ that’s ridiculous
28 August 2025
Clear and fast!
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have become a victim of scam
I have become a victim of scam
I kindly request that you stop or reverse this transaction and refund the funds, if possible.
The details are sent by open request
This case is currently being handled by the relevant law enforcement authorities, and the matter is also under arbitration.
Please react ASAP
3 August 2026
Unprompted review
Reply from Simplex
Hello,
Thank you for your review.
I would love to help you as best as possible, however, from the information provided I am unable to locate you on our system. Therefore, could you please reach out to me via email julia@simplex.com and elaborate on your case?
I am looking forward to your reply.
Regards,
Julia
Head Of Customer Support
Reply from Simplex
Hello,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
Reply from Simplex
Hello Hani,
Thank you for your review.
I would love to help you as best as possible, however, from the information provided I am unable to locate you on our system. Therefore, could you please reach out to me via email julia@simplex.com and elaborate on your case?
I am looking forward to your reply.
Regards,
Julia
Head Of Customer Support
I have never had a problem with buying…
I have never had a problem with buying cryptos thru this site. It amazes me how simple it is as compared to ANY other site I have tried. I keep coming back to this site and keep wondering why I dont use this site ALL the time
1 August 2026
I can't figure out how to get my money…
I can't figure out how to get my money out of sandplex to buy Bitcoin and nobody has helped me so far all I get is answering machines
30 July 2026
Reply from Simplex
Hello Ronnie,
Thank you for the review.
Kindly note that Simplex is only the payment processor for your transactions.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Takes wery long
1 August 2026
Reply from Simplex
Hello,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
All is good respod on my problem was…
All is good respod on my problem was fast. Tnx a lot
30 July 2026
Fast service
28 July 2026
Works fine, could be more easy
Was easy enough to buy crypto! but for large purchases it needs verification etc. would be great to make it easier and more anonymous to buy larger quantities of crypto!
7 April 2026
The support team was perfect i had a…
The support team was perfect i had a issue whit the transaktion but they were alle the time there to me assure .
25 July 2026
They are trustworthy and reliable…
They are trustworthy and reliable company
9 July 2026
Unprompted review
Didn't receive my crypto from Moon pay
22 November 2025
Reply from Simplex
Hello Donna,
Thank you for your review.
Please be informed that you've reached the Simplex support team. From the information provided, it seems that we did not process your payment, MoonPay did. In order to receive further assistance, it would be best to contact them directly.
Regards,
Julia
Head Of Customer Support
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