Simplex made buying crypto and sending easy, especially for someone who is new at this new currency
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I was able to by crypto directly into my wallet making it fast and secure without having to use a trading platform. Payment system was easy to set up and use.
Hi, I wanted to bake a birthday cake and bought a Simplex slim hand blender because a conventional handmixer was not available. Unfortunately it could not whip the egg whites. I assume it might be mor... See more
4 stars because of the high fees I've paid!! I mean how could it possibly cost me right around 11-15$ on every single transaction?????? That’s highway robbery! If I purchased 50$ in litecoin by the ti... See more
Company details
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29k reviews
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I contacted you because I was defrauded…
I contacted you because I was defrauded by online scammers. All the funds were stolen from my account—a total of 1,273 euros.
I asked for your understanding and for a reversal of the charges. Unfortunately, you have not responded so far. I find that poor.
23 July 2026
Reply from Simplex
Hello,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
I wanted $200 worth of bitcoin and I…
I wanted $200 worth of bitcoin and I got 196 bitcon I paid $330 and it won’t let me into my account
24 July 2026
Reply from Simplex
Hello Cherie,
Thank you for getting in touch!
I am sorry to hear about the difficulties the fees applied to your transaction have caused you.
Please be informed that the fees charged for your payments allow us to serve you in the most efficient and timely manner possible. Our fees can generally range between 3.5 and 5% of the total purchasing amount, with a minimum fee of 10 USD.
I would like to clarify that you are always able to see the exact amount of cryptocurrency you will receive, with the fees already deducted and the exchange rate at the time of your purchase applied, on the checkout page. At this stage, you have the option to either proceed with your payment, or opt out of the process entirely, should the amount seem unsatisfactory.
Nonetheless, we are always striving to lower our costs for your convenience – therefore, you are most welcome to try and issue a new transaction at a slightly later time, and we will do everything we can to charge you the most reasonable amount, all the while providing you with excellent services.
Please do not hesitate to let us know should you have any further queries.
Regards,
Julia
Head Of Customer Support
Everything went very smooth and it…
Everything went very smooth and it didn’t take long to go through the process
which is very helpful.
21 July 2026
Job Well Done!
The service is quick and professional! I am most impressed that they requested confirmation that I received my product. I look forward to continuing business with Simplex. Job well done! 👌🏽
21 July 2026
This company is a joke
This company is a joke. I should have looked at the reviews before giving up my card information. Simplex took the money out of my account but because of some issues on their side they still have not refunded my money and it’s been 5 days. I emailed them and I keep getting the same answer (Someone will reach out to you as soon as this issue is resolved and we are putting in all efforts to resolve it as soon as we can) now when I email them I don’t get a response back. Beware of this company. I go through moonpay they don’t have high fees and they are fast.
13 July 2026
Unprompted review
Reply from Simplex
Hello Ruth,
Thank you for your review.
I would love to help you as best as possible, however, from the information provided I am unable to locate you on our system. Therefore, could you please reach out to me via email julia@simplex.com and elaborate on your case?
I am looking forward to your reply.
Regards,
Julia
Head Of Customer Support
Reply from Simplex
Hello,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
Two transactions that were approved by…
Two transactions that were approved by my bank, the money was debited. But the transactions failed for reasons internal to Simplex. Still waiting to get my money deposited back into my account.
Still waiting for some action. (07/30/26) I filed a complaint with the SEC. (Securities and Exchange Commission)
14 July 2026
Reply from Simplex
Hello Bill,
It looks like your payment was automatically declined by our system.
As much as I would like to provide you with further details, I find myself unable to do so, as this information is sensitive to our system and revealing it is forbidden due to company policy.
Nevertheless, you may find more information about our policy here: https://www.simplex.com/kb/why-was-my-payment-declined-and-what-can-i-do
Please note that we have already canceled the transaction from our end, but the refund has failed due to an error. In this case, your case was escalated this issue to the responsible team, and they will reach out to you via email to further assist you in receiving your funds back.
We apologize for the inconvenience and appreciate your patience.
Regards,
Julia
Head Of Customer Support
I gave $800 this morning to receive my…
I gave $800 this morning to receive my funds and the funds could not be received through you
14 July 2026
Reply from Simplex
Hello,
Thank you for your review.
It appears that the cryptocurrency you purchased has been successfully transferred to the wallet address you have used for the transaction.
However, if the cryptocurrency does not display correctly in your wallet, it would be helpful to reach out to your wallet provider’s support team. When you contact them, you can provide the link we shared as proof that the coins were sent from our side—this should allow them to investigate the issue further.
Thank you for your understanding.
All the best,
Julia,
Head of customer support
You guys a thieves
You guys a thieves, I need my refund for the bitcoin purchased and I didn’t get the value. It’s been over 24-48 hours and still no refund.
9 July 2026
Reply from Simplex
Hello,
Thank you for getting in touch.
It appears that your last transaction was successful and the cryptocurrency you purchased has been successfully transferred to the wallet address you used for the transaction.
However, if the cryptocurrency does not display correctly in your wallet, it would be helpful to reach out to your wallet provider’s support team. When you contact them, you can provide the link we shared as proof that the coins were sent from our side—this should allow them to investigate the issue further.
Thank you for your understanding.
All the best,
Julia,
Head of customer support
Fast transaction !
11 July 2026
Worst transaction fee available
10 July 2026
Unprompted review
Reply from Simplex
Hello Aleksandar,
Thank you for getting in touch!
I am sorry to hear about the difficulties the fees applied to your transaction have caused you.
Please be informed that the fees charged for your payments allow us to serve you in the most efficient and timely manner possible. Our fees can generally range between 3.5 and 5% of the total purchasing amount, with a minimum fee of 10 USD.
I would like to clarify that you are always able to see the exact amount of cryptocurrency you will receive, with the fees already deducted and the exchange rate at the time of your purchase applied, on the checkout page. At this stage, you have the option to either proceed with your payment, or opt out of the process entirely, should the amount seem unsatisfactory.
Nonetheless, we are always striving to lower our costs for your convenience – therefore, you are most welcome to try and issue a new transaction at a slightly later time, and we will do everything we can to charge you the most reasonable amount, all the while providing you with excellent services.
Please do not hesitate to let us know should you have any further queries.
Regards,
Julia
Head Of Customer Support
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