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Shop24Direct Reviews 

1,030
•
TrustScore 2.5 out of 5

2.5

Music producer
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Company details

  1. Music producer
  2. Music shop
  3. Shipping service

Written by the company

Bei Shop24Direct bestellen Sie schnell und bequem von zu Hause aus und ohne Risiko. Unser kompetenter Kundendienst hilft Ihnen weiter und beantwortet alle Fragen rund um die Produkte und Lieferung. Unsere freundlichen Berater sind montags bis freitags von 7:00 – 19:00 Uhr sowie samstags 09:00 - 15:00 Uhr für Sie da. Bei Shop24Direct haben Sie ein volles Widerrufsrecht. Sollte Ihnen ein Produkt nicht gefallen, können Sie es ohne Einschränkung zurückschicken. Shop24Direct ist kein Club und Sie erwerben hier auch kein ABO, Sie gehen keine Abnahme-Verpflichtung ein. Shop24Direct liefert ausschließlich auf Ihren ausdrücklichen Wunsch.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(1,030)

77 reviews in the last 12 months

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Rated 3 out of 5 stars

I have been customer since 2019.every…

I have been customer since 2019.every year I placed an order and paid with my card.last year (2023) however.i received a made up order for top 20 -( 2-8) -2023.i was willing to pay for them plus shipping.however I felt I shouldn't be charged constant late fees.i have sent endless e mails and have never been sent a resolution just a bunch of threats.i must say i have been dealing with lots of german business but never had this mess.otherwise these people do send correct items.

30 March 2023
Unprompted review
Shop24Direct logo

Reply from Shop24Direct

Hello Richard, thank you for your feedback.
We would like to apologize for this misunderstanding and inconvenience. Of course, we have dealt with your request without any additional processing fees. If you have any further concerns, please do not hesitate to contact our free customer service at “thema@shop24direct.de”.
We very much hope for continued and positive cooperation with you.

Best regards
Your Shop24Direct team

Rated 1 out of 5 stars

How not to do business

Like many other customers I am being sent reminders for goods that had been paid upfront.

If 0 stars were possible then I’d gladly give it.

👎🏻 company

All the info you need has already been provided. More than once.

3 June 2023
Unprompted review
Shop24Direct logo

Reply from Shop24Direct

Dear Mr. Wohl, Thank you for your feedback. In order to review your case, we need some information.

Best regards
Your Shop24Direct team

Rated 1 out of 5 stars

Like others I am suffering from this…

Like others I am suffering from this company trying to bully more money from me.
First they sent demand for part of money on order where I had paid full amount. Customer service sent email confirming full amount received then they sent another demand for same partial amount.
Now they have shipped package to me when I have not placed a new order.
This means I have to return the package when it's delivered & they will be sending more demands for money!
Corrupt business!!

17 November 2021
Unprompted review
Shop24Direct logo

Reply from Shop24Direct

We are sorry that you got some problems during your order process.

We are not allowed to give you more detailed information about your order, because of data protection reasons, so please contact us via the following link so that we can clarify the problem with you:
https://www.shop24direct.de/kontakt

best regards
Shop24Direct

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