Serenis Reviews 

3,099
TrustScore 5 out of 5

4.8

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Company details

  1. Mental Health Clinic
  2. Mental Health Services
  3. Nutritionist
  4. Psychoanalyst
  5. Psychologist
  6. Psychotherapist

About Serenis

Written by the company

Assistenza


Scrivici

Chi siamo


Piacere, Serenis 👋

Offriamo psicoterapia di qualità, online e al giusto costo, per rendere accessibile il benessere mentale.

Ogni terapeuta è differente

Noi troveremo la persona giusta per ciò di cui hai bisogno: devi solo rispondere ad alcune domande.

Il primo colloquio è gratuito

Durerà 45 minuti: ti servirà per conoscere la terapeuta o il terapeuta che ti avremo assegnato e capire se proseguire o meno.

Non è un abbonamento

Non ci sono vincoli, costi di attivazione o un numero obbligatorio di sedute: potrai cambiare terapeuta o interrompere la terapia se ne avrai bisogno.

Ti abbiamo incuriosito?

Visita il nostro sito e scrivici in chat, o accorcia i tempi e compila il questionario: ci metterai solo un paio di minuti.

Inizia
Hai bisogno di aiuto?

Se non è urgente, scrivici in chat: cercheremo di darti una mano.

Se invece è un'emergenza, chiama subito:

  • 112 (il numero unico, attivo 24/7);
  • 800 86 00 22 (se pensi al suicidio);
  • 15 22 (violenza sulle donne);
  • 196 96 (se hai meno di 18 anni);
  • 199 28 42 84 (se vuoi semplicemente parlare con qualcuno).

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(3,099)

1,055 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

La app fa ridere

La app fa ridere. Impossibile interloquire.

5 February 2025
Unprompted review
Serenis logo

Reply from Serenis

Ciao Stefano,
spiegaci meglio: cosa non ha funzionato? Che problema hai avuto di preciso? In questo modo possiamo capire come risolvere e soprattutto come aiutarti.

Non è vero che con noi è impossibile interloquire: il nostro servizio di assistenza risponde sette giorni su sette. Se hai disinstallato l'app puoi contattarci dal sito: vai su serenis.it, scorri in fondo alla pagina e clicca la voce "Assistenza".

A presto,
il team Serenis

Rated 5 out of 5 stars

Great Experience

I have had a wonderful experience with Serenis and the therapists who work there. It was easy to find someone, and they decided it was not best to continue because it would be more effective with someone fluent in English. I now have been working with Veronica Lunder and made great progress. She is very good at her job and easy to talk to. I recommend Serenis to anyone. It is very reasonably priced as well. I feel fortunate to have found them!

23 January 2025
Unprompted review
Serenis logo

Reply from Serenis

Hi there, thank you for your kind words! We’re so glad to hear that you’ve had a positive experience and made great progress. It’s wonderful that you’ve found a good fit, and we truly appreciate your recommendation. Wishing you all the best on your journey!

Rated 5 out of 5 stars

Great

Great platform, professionals and service

9 April 2024
Unprompted review
Serenis logo

Reply from Serenis

Thank you Oliver 💜

Rated 5 out of 5 stars

I'm a Serenis user since May and I had…

I'm a Serenis user since May and I had a problem with the app that nobody was able to solve it,
So, i wrote again to the customer care after 12h and Greta
Immediately solved it so easily in 3 minute.
Now the app is working well as before.
Regarding my psyhcological paths, I just wanna say thanks to Domenica, she's fantastic

10 July 2023
Unprompted review
Serenis logo

Reply from Serenis

Hi Fabrizio,
thank you so much for your kind feedback. We truly appreciate the time you took to share your positive experience with us. The entire team, including Greta and Domenica, was delighted to read your heartfelt words, and it brought smiles to all our faces.
We are here for you anytime 😊

Rated 1 out of 5 stars

I feel the therapist was just getting…

I feel the therapist was just getting her pay check and one session missed, they won't reschedule just debit the money and could give a crap if you had a major issue. Not reliable in my opinion and don't factor in family.

27 April 2023
Serenis logo

Reply from Serenis

Ciao Antonietta, three days ago we asked you to leave your email address so we could figure out what had happened. Can you please provide it to us? Otherwise, we will have to report your review because we are unable to verify its authenticity. Thank you.

Rated 4 out of 5 stars

Immediato, facile, professionale

Servizio immediato, facile da richiedere.
Assistenza perfetta e professionisti qualificati.

20 October 2022
Serenis logo

Reply from Serenis

Grazie Stefania per le tue parole, ci fa davvero piacere che tutto stia andando bene 🙏🏻

Show reviews in all languages. (3,099 reviews)

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