Senshi Japan Reviews 

Fast delivery and best prices buying from them direct! Great to deal with.

I waited about 10 days for any progress on my order - nothing. I emailed their customer services email - no response. Finally my order simply got refunded with no other communication or reason given. Frankly the absolute worst communication and service I’ve ever experienced.

I ordered and paid for 20kg dumbells but I was sent a 20kg Kettlebell. I complained and have received no apology or communication, I will raise a merchant dispute with my bank. Very disappointed
The correct item has now been delivered after a 5 week delay.

Got a double end bag sent didn't look like one on picture. Only one bungee came with item and the hook was very rusty. The bag was fraid as well. Looks like they gave me old stock. Sent email to complain no response very poor will never be using this company again.

My order never delivered. I sended also an email but no answer. Never again

Ordered two heavy metal skipping ropes, and received 2 cheap plastic ones. Have sent at least 4 emails to two different email addresses and no response and no telephone number to chase it. Website shows icons to progress returns or ask for help but they are unresponsive and do not work. Do Not use!

Ordered the same item once from Amazon once directly from Senshi’s website.
The Amazon order was not delivered and did not even reach the delivery carrier and on my second attempt ordering directly from Senshi again the item did not arrive and after sending five emails I only received one response asking for me to email again in a few days if the item had not arrived. Two emails and two weeks later I have received no item and no response.

Weights are sandbags instead of steel plates advertised

Great product; it will last a long time, I think.
Excellent service

Ordered item 12 days ago and still no shipping info or updates at all. Emailed contact 2 days ago and no response. Awful service.

I ordered a pair of gymnastics rings on the 20th of February 2026. Despite a promise of a 3-5 days delivery, not only was my order not delivered, but all my emails to customer service and attempts to cancel the order and get a refund are unheeded - their customer service does not exist.

Ordered weights four months ago. They have still not arrived and the company does not answer my emails.

Quick service

The item we ordered arrived but having bought at least 100 items on the internet over the years, this is the first time we were asked to add a tip. This is particularly odd for a company that claims a link with Japan, a country where offering a tip is usually regarded as an insult. This has put me off using them again.

Product better than described.
Great service.

Order seems to be still not to be shipped after one week.

Incomplete order delivered. No outdoor cover, no kick guard, no funnel and the wrong base for the bag.
Zero response, feedback or help from Senshi. Pitiful excuse for a company.

Ordered punchbag, arrived but wrong size. After a month of trying to contact them they responded and said return it and they’ll send a replacement I stated I wanted refund. Reluctantly they agreed so sent back the bag……. 6 months later still no refund and no replies. DISGUSTING SCAMMERS DO NOT BUY FROM THEM

Unsatisfied with the product, unfortunately unable to contact customer support. Difficult to contact have emailed several times with no reply after 7 days. Waiting in anticipation for a reply