They have a vast collection of decants at a decent price that are hard to find in other stores. There are only two improvement points I'd say would make customer experience better: 1. Support - I'... See more
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Review summary
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Reviews shaping this summary
Received relatively soon . The perfumes were ok , even though one of them does not last . But maybe it’s just on me . Amouage Día Woman .. I would expect it to last longer than 30 minutes . Generally... See more
Company replied
I am pleased with both perfumes and I love the fact that I can buy 2ml samples to try. The Scento website is very easy to navigate and my samples arrived fairly quickly. I didn't however give 5 stars,... See more
Company replied
Juices are nice and seem authentic but I am overall disapointed. First, package got misplaced. Then I ordered some 2ml and some 5ml vials but they all were 2ml. I contacted customer service and am s... See more
Company replied
Company details
Written by the company
Scento is Europe's leading online perfume retailer for authentic designer and niche fragrances, offering 1,000+ scents from 85+ luxury houses as travel-size decants and samples (2–8 ml). Every decant is hand-filled from original bottles sourced through authorised European retailers. Trusted by 11,000+ customers in 26 European countries and rated 4.5/5 across 10,000+ verified reviews, Scento makes discovering your next signature scent effortless.
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3.2
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The products came to my door some days…
The products came to my door some days later, ( island in Greece) and the smell is real perfume!!👍😍😍😍😍
28 August 2026
Unprompted review
All good
First experience very positive - fast delivery and updates on the shipment - so I’ll be definitely making new orders soon.
4 August 2026
Unprompted review
Reply from Scento
Dear Urska,
Thank you for sharing your first experience with us. A swift delivery with clear updates along the way is exactly how a discovery journey should begin, and we are glad yours did.
We look forward to welcoming you back for your next order.
Warm regards,
Mia
Very quick delivery
Very quick delivery, perfect communication and very good parfumes....highly recommended...
1 September 2026
Unprompted review
Reply from Scento
Dear Pavlina,
Thank you for your kind words and for the recommendation. Quick delivery, clear communication, and fragrances worth the wait — that is the whole experience we aim for, and we are glad yours had all three.
We look forward to your next discovery.
Warm regards,
Aris
Received relatively soon
Received relatively soon . The perfumes were ok , even though one of them does not last . But maybe it’s just on me . Amouage Día Woman .. I would expect it to last longer than 30 minutes . Generally satisfied
24 August 2026
Unprompted review
Reply from Scento
Dear Eirini,
Thank you for the balanced review — we are glad the delivery was prompt and the fragrances largely met your expectations.
On Día Woman: skin chemistry, ambient temperature, and testing conditions significantly influence how a fragrance develops and is perceived, and Amouage's airier compositions can wear closer to the skin than their reputation suggests. If your decant continues to underperform, write to us at support@scento.com with your order number and we will be glad to look at it with you.
Warm regards,
Aris
SCAM - be aware!
Avoid this company, its a scam, i mean it, i am not a Karen who enjoys negative reviews. Be sure all you read here as response from seller are lies.
I ordered decants of perfumes which were listed "in stock" on website and paid right after.
In few seconds i got automated email, that the products are not available and i am supposed to choose replacement or get "in store credits" - not a refund.
I did not want a replacement and i did not want a in-store credit, so i emailed them to issue a full amount refund. After 14 days of sending about 10 emails and using online chat on website for 5 times, i got 0 response. I only kept getting automated emails that i am supposed to choose replacement or they gonna ship it anyway (yes thats what the email said, we ship anyway)
So i decided to open a dispite on PayPal to get the money back. This was the 1st time Scento reached out to me and told me to cancel the dispute, that they will refund directly. After their 14 days of ignoring i decided to go PayPal way, since Their behaviour was already very scammy. Unfortunately the payment was not under "PayPal Buyer Protection" so the case was closed in favor of seller.
Now the fun starts - After case was closed, Scento canceled my order and texted me email, that they won the case and they are not sending any refund.
1. Ordered
2. Paid
3. Never recieved anything
4. Order canceled by seller and refund denied.
If any of Scento employes gonna answer this with "Contact us on support, save yourself time, texted the email 10 times with no reponse."
SCAM.
EDIT after Scento response:
I did write to the support as you said (for 10th time) and i got answer, that they will not refund me anything, because Paypal dispute was close din their favor (haha).
8 August 2026
Unprompted review
Reply from Scento
Dear Šimon,
We will not answer this with a script, because what you describe deserves a direct response.
Our policy is unambiguous: when an order is cancelled and nothing was delivered, the payment is not retained — and when an item is unavailable, the choice between an alternative and a refund to the original payment method is always yours; store credit is never imposed. A payment-provider dispute does freeze the payment on both sides while it is open, which constrains what can be refunded during that window — but a closed dispute does not change the policy above.
We understand you have written many times already. Please send one more message to support@scento.com with your order number and the word "refund" in the subject line so it can be located and resolved in line with that policy.
Mia
Customer Experience, Scento
quick delivery
quick delivery, safe packaging, original product ! all perfect
24 August 2026
Unprompted review
Reply from Scento
Dear John,
Thank you for your review. A swift delivery, protective packaging, and the authentic fragrance inside — that is the whole promise in one line, and we are glad yours delivered on all three.
We look forward to your next discovery.
Warm regards,
Mia
Nice scents and the idea of getting an…
Nice scents and the idea of getting an affordable Probe of really expensive ones to have a try out is awesome and in a really good Quality package.
24 August 2026
Unprompted review
Reply from Scento
Dear Sebastian,
Thank you for your kind words. Making it possible to properly try a truly expensive fragrance before committing to the full bottle is exactly the idea at the heart of the Scento experience — and we are glad the quality of the packaging matched the scents inside.
We look forward to your next discovery.
Warm regards,
Aris
Dont recommend
It took 2 or 3 weeks to get the package (was my first order). No tracking link. On some day in the morning i received information that package was delivered - though it wasnt. In the evening finally i received a tracking link where i found out that the package was left by some neighbours. No customer support help whole day, no basics. Package was also delivered open. 2 samples of Scento scent were different than in the order and the same. Didnt prolong.
12 August 2026
Unprompted review
Reply from Scento
Dear Monika,
We understand your disappointment — a first order should not arrive open, late, and with the wrong samples. The delivery handling itself sits with the carrier and is outside our direct control, but we take responsibility toward our members, and samples that differ from your order are ours to put right.
Please write to us at support@scento.com with your order number so our team can address the incorrect samples and the condition of the parcel directly with you.
Mia
Customer Experience, Scento
far from originals :(
far from originals :(
even hard to recognize, compare smell...
short time last on skin.
dissapointment, cheap product.
Eshop & transport very effective;
25 August 2026
Unprompted review
Reply from Scento
Dear Rasa,
We are glad the shop and delivery worked well for you, and we take the rest of your words seriously: all our fragrances are sourced exclusively from authorised European distributors with full batch traceability, and we can provide the sourcing documentation for your specific order.
There are documented reasons a decant can read differently from a boutique bottle: smaller atomiser heads disperse fragrance differently than full-size spray heads, and skin chemistry, temperature, and testing conditions significantly influence how a scent develops and lasts. None of this involves any alteration of the fragrance itself.
We would like to send you a complimentary replacement at no cost, no return needed, together with the documentation. Please write to support@scento.com with your order number.
Aris
Quality Assurance, Scento Atelier
I have not received any response on support email
I am very disappointed with Scento’s customer support.
I have already contacted the company through the email address provided on the website, regarding an incorrect invoice, but I have not received any response.
For order SCN-617211, invoice TTRAOS8H-8930 was issued incorrectly. Instead of the correct amount of €77.90, the invoice shows only €0.78.
This is a company invoice, so the incorrect amount is creating problems for our accounting records and needs to be corrected as soon as possible.
What makes the situation even more frustrating is that Scento does not provide a customer service phone number, so email appears to be the only available way to contact the company - yet no one is responding.
Customers should be able to receive timely support, especially when the issue concerns an incorrectly issued invoice. I kindly but firmly ask the Scento team to check the messages sent to the support email, address my request, and provide the corrected invoice as soon as possible.
I would appreciate an urgent response and resolution. As a paying customer, I believe it is reasonable to expect proper and accessible customer support.
Order: SCN-617211
Incorrect invoice: TTRAOS8H-8930
24 August 2026
Unprompted review
Reply from Scento
Dear Andreea,
You are right on both counts: a company invoice must state the correct amount, and a request like yours should not go unanswered. Our response times have been slower than usual under a high volume of enquiries — context, not an excuse for an accounting document that needs correcting.
Please write once more to support@scento.com with SCN-617211 and the invoice number TTRAOS8H-8930 in the subject line, stating that a corrected invoice is required, so the request can be located and the document reissued in line with our process. Do also check your spam folder, where our replies sometimes land.
Mia
Customer Experience, Scento
Relatively quick delivery, nice safe packaging .
Relatively quick delivery, the
22 August 2026
Unprompted review
Reply from Scento
Dear Chara,
Thank you for your review. A prompt delivery and packaging that keeps every fragrance safe on its way to you are exactly the standard we hold ourselves to, and we are glad both came through.
We look forward to your next discovery.
Warm regards,
Mia
Easy and Quick!
The order was very easy to place and the products were delivered very quickly.
3 August 2026
Unprompted review
Reply from Scento
Dear Katerina,
Thank you for your review. An effortless order and a swift delivery are exactly how every discovery should begin, and we are glad both held true for yours.
We look forward to your next exploration with us.
Warm regards,
Mia
Packaging deserves all stars.
Great customer service. Felt luxurious, both the customer service and packaging. I was quite surprised.
17 August 2026
Unprompted review
Reply from Scento
Dear Angela,
Thank you for such kind words. That both the service and the packaging felt luxurious — and even surprised you — means a great deal, because presentation should honour the fragrance it carries.
We look forward to your next discovery.
Warm regards,
Aris
Quick delivery
Quick delivery, nice and most of all safe packaging. The variety of scents is more than impressive.
14 August 2026
Unprompted review
Reply from Scento
Dear Isabel,
Thank you for your review. Protecting each fragrance with safe, considered packaging matters as much as curating the selection itself, and we are delighted both impressed you.
We look forward to accompanying you on your next discovery.
Warm regards,
Aris
Great overall
Delivery time is not the fastest, but knowing this prior ordering, I’m completely satisfied with the products I received, I love the misty spray the little 8ml decant bottle make. Nice build quality for the decant “box”
16 August 2026
Unprompted review
Reply from Scento
Dear Guillaume,
Thank you for such a considered review. We are delighted that the 8ml decant won you over — the fine mist of its atomiser and the build of the travel case are details we obsess over, so it is lovely to see them noticed.
Giving a fragrance the presentation it deserves is at the heart of the Scento experience. We look forward to your next discovery.
Warm regards,
Mia
For your own sake
For your own sake, please avoid placing orders on this website.
I placed an order, and they replied after three hours to say that three items were out of stock – even though they weren’t listed as ‘sold out’ on the website – and offered me three alternatives that I didn’t want and which had nothing to do with the items I’d ordered.
Within 24 hours, I requested the order be cancelled, as I am entitled to do, and received absolutely no reply.
The live chat is stuck in a loop, no reply to my email, and no response on Facebook or Instagram either.
Three days have passed and I’m still receiving emails saying I must choose replacements; otherwise, the order will be automatically dispatched with whatever stock remains and a refund will be issued.
I ordered six products and it’s not worth paying delivery for just three.
I’m warning you that they’re completely unreliable when it comes to orders, and I can’t guarantee the authenticity of the decanters in this situation.
I’ll be lodging a complaint with the European Consumer Centre (ECC-Net); it’ll be a long process, but given how they’ve behaved, they deserve it and I won’t stop.
Avoid them, avoid them, avoid them.
14 August 2026
Unprompted review
Reply from Scento
Dear Irina,
We understand your frustration, and two of your points are fair: availability shown at checkout should be dependable, and a cancellation request made before dispatch should be acted on, not met with silence. Certain in-demand fragrances can sell out between order and fulfilment, and our response times have been slower than usual under a high volume of enquiries — context, not an excuse.
On the policy itself: the choice is always yours. Alternatives are never imposed, and an order you have asked to cancel before dispatch should not ship. Please write to support@scento.com with your order number and the word "cancel" in the subject line so your request can be located and processed in line with our policy — and do check your spam folder, where our replies sometimes land.
On authenticity, plainly: every fragrance we sell is sourced exclusively from authorised European distributors with full batch traceability, and we can provide the documentation for your order.
Mia
Customer Experience, Scento
Scammers
Scammers.
I bought a perfume from them that I know and use regularly. What they sent me was a vulgar, cheap fragrance that is absolutely not the one I purchased. When I asked for an explanation and a refund, I was simply dumped onto an artificial intelligence that kept jerking me around with their marketing claims, spouting nonsense like the real essence only comes out after 5/8 sprays of the decant. Too bad their return policy then prevents you from returning it for "hygiene" reasons if the perfume has been sprayed or opened (as if there were any other way to realize you've been screwed). Absolutely terrible experience, never again.
16 August 2026
Unprompted review
Reply from Scento
Dear Mariano,
We will answer without scripts, because your claim is a serious one.
Every fragrance we sell is bought from authorised European distributors, decanted from the original bottle, and traceable to its manufacturer batch. We do not produce, imitate, or substitute compositions — and for your specific order we can provide the sourcing documentation showing the retailer, the batch code, and the purchase trail. You are welcome to verify it against the bottle you know.
On returns: EU law does allow sellers to exclude opened cosmetic products for hygiene reasons, which is why our policy reads as it does. That is precisely why we offer something a return policy cannot — a complimentary replacement, no return needed, when a member believes something is wrong with their decant. Please write to support@scento.com with your order number and we will arrange both the documentation and the replacement.
Aris
Quality Assurance, Scento Atelier
Reply from Scento
Dear Federica,
Thank you for your review — we are glad the samples made you happy. Discovering a fragrance in a smaller format before committing to a full bottle is exactly the idea at the heart of the Scento experience.
We look forward to your next discovery.
Warm regards,
Mia
I honestly don’t know if it’s even…
I honestly don’t know if it’s even possible to dilute a perfume so much that it barely resembles the original anymore. I’ve tried the original fragrance, and compared to this one, it’s genuinely hard to even tell that it’s supposed to be the same perfume.
I ordered 8 ml and ended up wasting €50 on basically nothing. I’m just glad I didn’t order any additional fragrances.
A complete disappointment. This was my first order, and they didn’t even make an effort to win over a new customer by providing an authentic product, at least for the first purchase.
14 August 2026
Unprompted review
Reply from Scento
Dear Svitlana,
We take this seriously, so let us be plain: our decants are never diluted. Every fragrance is sourced exclusively from authorised European distributors with full batch traceability and transferred from the original bottle — nothing is added or altered. We can provide the sourcing documentation for your specific order.
There are documented reasons the same fragrance can read differently from an 8ml atomiser than from a boutique bottle: the atomiser head disperses more finely than a full-size spray, and fragrance houses produce in batches that naturally vary between production runs. Neither involves dilution.
A first order should earn your trust, not test it — we would like to send you a complimentary replacement at no cost, no return needed, together with the documentation. Please write to support@scento.com with your order number.
Aris
Quality Assurance, Scento Atelier
Fast and reliable
Fast and reliable, the box really smells very good, and the mini perfumes too
12 August 2026
Unprompted review
Reply from Scento
Dear Olga,
Thank you for your lovely review. That the box itself greets you with scent before the minis do is one of our favourite details — presentation should honour the fragrance it carries.
We are glad the delivery was fast and dependable, and we look forward to your next discovery.
Warm regards,
Aris
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