Santander Bank Reviews 

This bank is clearly making too much money to care about customer service.

Useless!

Terrible place from A-to-Z. Promised multiple times I would get an email to show a letter of no interest for a car I paid off that they couldn’t give me a lien release for because they sold my loan to another bank that I paid off without knowing. Absolutely nothing good about this company at all! I would give zero stars if I could.

This is terrible bank. My account has been blocked for 2 weeks. Made a few phone calls and stopped by branch office a few times. The issue still could not be resolved. Very inefficient. Stay away from this terrible bank.

I called the customer contact centre and after twenty minutes I was connected to an advisor. The advisor was obviously working from home as a small child was shouting in the background ‘granny, granny’!
I spent a long time waiting for him to sort the problem during which he was confrontational to say the least, blaming a new system he wasn’t used to and then said if I waited on the call he would come back to me, however a moment later a new advisor came on the line and spoke to me as a new enquiry, he had obviously lost interest or went off to sort his child out! Unbelievable poor service, I’m off to a decent bank!

I bought and financed a car with Santander. Due to some financial issues I filed bankruptcy. I would pay my car note online, which is very convenient. Now that I have filed bankruptcy I know longer have online access. Calling every month to make my payment is not convenient in any way.

Terrible service, they’ve spelled my name wrong on my mortgage account and it’s me that’s has to ring them and spend hours on hold to try and sort, and it still isn’t sorted.

Changing address to Philippines.
Now to start with it’s a pain in the … rear.
BUT once you get someone there to have a go at helping it got sorted.
( Santander wanted proof of address- which is difficult as most houses here dont have addresses. )
Took a while but they have now updated

I’m finally leaving this bank! They find any excuse to freeze my banking. They don’t like me spending money and want to know why I’m spending it! I have money going in that is nowhere to be seen even though it was transferred from another company days ago!
Ai bots and foreign call centres. Lack of actual banks which close early and are understaffed! Nothing but stress with declined payments! Everything has been hard work with them. Horrible, horrible bank!!

Zero stars if possible. In a rush of blood to their security head they blocked our account. After ninety minutes on the phone, being passed from department to department, they told me that both account holders had to go to a branch to unlock. After an hours journey and half an hour stood in line we met an adviser. Amazingly she had to go through the same phone hold procedure to do the job. Another half hour.
Effectively a whole day to resolve their mistake.
Am moving the account

Are you a homeowner? Do you own a business? If you want a predatory bank to do whatever they please with your hard earned money and make payments towards loans disappear that you have proof of paying on time, bank here and watch what happens!

Santander uses an archaic system to "credit" loan payments, then will reverse your payment and bombard you with phone calls that you have delinquent payments. Take it from my firsthand experience with Santander that I have been inundated with phone calls about purported "non payments" when I have provided them with proof from one of its branches that the payment was made on the due date. I can't even present the proof of the payment clearing on the online banking end to a representative I am speaking to without hearing, "Well, I don't know what to tell you. Our records show that you didn't pay..." This has been going on for months and they still can't get it right.

It's a pretty sorry state of things when your records trump the bank's and they can't tell the difference between their a**es and a hole in the ground. The best has to be when one of their incompetent workers decides to take an unauthorized payment for the same loan in the same month that you already paid on time. This isn't even legal and anyone above their loan officers won't even take it seriously that Santander's employees are actively defrauding customers. Not only is Santander training its staff to commit fraud, they feign willful ignorance and make some feeble attempt at winning your sympathy with, "Times are hard, but our employees work SO hard for our customers!!"

Should you not submit to their demands and continue to shove their mistakes in their faces, Santander puts itself in the position to threaten its customers with foreclosure. Taking my money elsewhere isn't an option since I am locked in with their loan. At this point, Santander's errors are intentional and designed to make the customer look like they are defaulting on a loan. In turn, Santander damages the customer enough that another bank won't even consider taking over your loan.

I look forward to the day that Santander is exposed and disgraced for its malfeasance and only exists in the form of a parking lot.

Great customer service from Charlotte and Naima at Santander! Very helpful and knowledgeable

An appalling experience. Seven weeks to close a family account, five branch visits, hours on the phone and nonexistent customer service. Finally found a staff member who helped. 84% 1star reviews is generous.

Absolutely the most horrible customer service you could ever ask for! Every single time you have a question...call back in a week for an update. OR... they absolutely LIE to you then 2 weeks later the supervisor says.. sorry for the inconvenience!??? WILL NOT EVER USE THEM AGAIN! IF YOURE OFFERED TO USE THEM? TURN AND RUUUUUUN!!!

This by far the worse customer service I've ever experienced! For the last 3 weeks I've been trying to get this auto loan account closed and clear. They ruined my credit because they claim to never have received a check from the GAP insurance company, while Safe Guard tells me Santander Bank not only received the money, but they did in fact cashed the check back in April!! All this has been proven over email directly from Safe Guard INS. to Santander Bank, and Santander still refused to help me. I WILL NEVER recommend this bank to anyone!!!

The Santander Banking App let me down badly. It stopped showing my >£60,000.00 Savings Account so it seemed my Account had been hacked and my savings stolen. I visited 2 Santander Branches and they witnessed the Santander Banking App was not showing my >£60,000.00 savings. Also my wife, family and friends witnessed it. I eventually spoke to the Santander Technical Team who told me to Remove the Banking App and Reinstall it. This resulted in the App now showing my Savings so Santander clearly resolved their technical problem. I complained to the Santander CEO and asked for an appology and gesture of goodwill. Alarmingly Santander repeatedly refused which I found OFFENSIVE. Hence in my line of DUTY i have referred my Formal Complaint yesterday to the Financial Ombudsman Service (FOS) and the FCA in search of the JUSTICE I truly DESERVE.

Again major issues with Santander!!The advisers totally UNPOLITE,time waiting OVER 3 hours and when is about our money and to getting back they are acting like is the money of the Santander.Disgusting!!The advisers is very happy when you tell them that you raise the complaint as long as NO ACTION IS NOT TAKEN TO THEM.Because of Santander now I'm homeless,just because they DON'T WANT TO PUT MY RIGHT MONEY TO PAY MY RENT.The expectations for Santander is UNDER THE MINIMUM BOTTOM LINE!!The adviser named Olivia from Dispute transactions department,she put me on waiting 2 hours till the time maximum for one phone conversation is 2 h.Now I'm waiting AGAIN and time is 1 hour and 2 minutes.Shame one you!!I will NOT BE ANY MORE CUSTOMER TO YOU JUT BECAUSE YOUR BEHAVIOUR OVER THE PHONE AND YOUR UNPROFESSIONAL ATTITUDE MAKE ME TO QUIT WITH YOUR BANK.You don't deserve to activate in Uk.

2 years ago because my card was being declined a few times went to see a manager at Santander they fixed the problem and again had this issue, so i closed my account. A friend of mine recently opened an account and had so much problems making a purchase, eat at a restaurant and card being declined at stores several times! He went to see a manager at one of the branches and said it was resolved no more issue's. He goes with family to eat and guess what? the card was declined, lucky he had another card Capital bank never had issue's and saved him from embarrasment. last fustration he had was making a payment he left only with his passport, then the clerk asked him for I.D. which he only had his passport but rather letting it slide they wouldn't accept it. He's making a payment for Crying Out Loud!!! So he went back transfer his money elsewere and closed the account. And you wonder why these Santander banks are always empty? bad system,bad customer service and bad clerk practice's!

If i could give ZERO STARS I WOULD. was in the area so nipped into my local Santander Branch for help. I was looking to see my settlement figure for car loan
Standing in front of a staff member. I provided ID & ALL RELEVANT INFORMATION but I was sent away to do it online..... no wonder branches are closing id rather deal with a Computer Robot than a Human Robot!!!!!! Useless

They are horrible. I’m trapped in a height interest loan. I refinance my house to pay off my car and they’re sticking me with $1600 before I get my title. I’ve paid $65,000 to them for a 2019 Toyota forerunner that I bought 2 1/2 years ago

They just don't answer the phone, accounts will be closed this week