Safestyle Reviews 

Booked the First Appointment for a day i was off and waited in all day for no person to show up or even ring. My wife complained online and we had a ring back funny that !....after booking yet another appointment and having time off again i had a telephone call to say they where ill and no one would attend. I rang up to complain and was told very sorry we shall book a telephone consultation which was due 7pm tonight and guess what no person rang. Dont waste your time and bother with this company ! Use a local trust company ! Rubbish Customer service !!!

I spent over £5000 on new windows and a door

Sone as I had an issue with the door

No contact from them

I have had Safestyle installations over a number of years, doors & windows. I always go back to them as the products and workmanship is always of highest standard. Good quality and price.
They gave me a price as a loyal customer, and I had phone calls from Catherine & Katie throughout the process, and from Bradley & Norwich office. That was a first as not had that before.

Purchased new French doors earlier this year, don’t think the seal has ever worked. Due to the great summer weather we’ve had this year, now it has changed the wind is literally howling and whistling through the door seal. Won’t be getting the rest of the windows with this company and definitely weren’t cheap to purchase

I had a window fitted and Steve the fitter was very conscientious and went out of his way to complete the job on time. He worked with minimal disruption and cleaned the windows and left the area tidy and clean. Very happy customer. 😊

Excellent work done by installers. Phone calls dealt with in a good way. However, there was no written communication re installation from three weeks prior, after the installation date was confirmed.Silence until the men turned up on the day. I found this level of communication disappointing.

From the initial enquiry, through to the new front door being fitted, our experience with Safestyle has been excellent. Our salesperson was very informative and worked with us to find the right product for us, taking the time to explore alternatives and totally understanding our requirements. The surveyor came a week later to measure up and the door was then fitted within the time frame specified, having been made to order. The fitting was done in a couple of hours and we are very happy with the new door, the new look and feel of it all. Very impressed with Safestyle.

We signed a contract to redo the double glazing in our property which said, in bold letters, "our estimated time to commence installation is between 6 and 8 weeks". Four months later we had not seen sight of the windows or heard from the company. I complained, and said we would cancel the contract if they could not guarantee that the finished product would be of a better standard than the care we had received so far – they replied by cancelling the contract for us. What does that say about their service and product?

Absolutely hats off to Adam and Dave , worked there socks off , despite the pouring rain they still came with a smile on there faces , wouldn’t go elsewhere now , had my door and windows changed & i am in love !!!

1 STAR – Absolutely disgraceful. Mis-sold a £3,000 door and now being threatened with an 80% cancellation fee because Safestyle took too long to investigate THEIR OWN failures!

I genuinely cannot believe the way Safestyle treats its customers. What started as a straightforward purchase to replace our broken front door has turned into an absolute nightmare involving misleading sales promises, incorrect specifications, appalling complaint handling and now what feels like an attempt to financially bully us into accepting a product we never agreed to buy.

Our sales representative, Ian, made several very specific promises to secure our business:

We were sold customised black frames as a "new product", charged extra for them and guaranteed an October timeframe. When the surveyor, Richard, attended, he showed us an INTERNAL EMAIL explicitly stating that customers were NOT to be promised these frames!

We explained that our existing front door was broken and urgently needed replacing. Ian categorically promised installation by the end of October. This subsequently turned into an additional 4–6 week wait.

Ian failed to show us the available glass designs. Richard later showed us approximately 20 options, only for us to discover that Ian had already selected a glass design on our order WITHOUT OUR KNOWLEDGE OR AGREEMENT.

We paid our deposit in good faith, trusting that what we were being sold was actually what we would receive.

When these discrepancies came to light, we raised a detailed formal complaint, expecting Safestyle to investigate and put things right.

NONE OF IT HAS BEEN RESOLVED.

Instead, after Safestyle took an unacceptable amount of time investigating our complaint, I received a telephone call from the regional manager informing me that, because of how much time had passed, cancelling our order would now incur an 80% cancellation fee!

Let that sink in.

Safestyle's representative sold us a product based on promises that apparently should never have been made. Safestyle then took so long investigating our complaint that we are now being told WE must pay an astronomical cancellation fee to walk away.

How on earth is that acceptable?

We are effectively being forced into purchasing a £3,000 door that we do not want, with specifications and timescales that are completely different from those we originally agreed to.

Had Ian been truthful about the products available, the installation timeframe and the actual choices we had, we would NEVER have entered into this agreement.

We could have gone to a reputable local company, had our broken door replaced and avoided this entire ordeal. Instead, Safestyle has held our deposit for weeks, failed to meaningfully resolve our complaint and is now threatening us with a huge financial penalty for wanting to cancel an order that was misrepresented to us in the first place.

What makes this even worse is the complete lack of accountability. Rather than acknowledging the serious concerns raised about their own sales practices, the regional manager's response was essentially that we either proceed with the purchase or face losing a substantial amount of money.

How can a customer be penalised because a company takes too long to investigate a complaint about its own salesperson?

I am absolutely disgusted by this experience. We are a family trying to replace a broken front door, not people with thousands of pounds to throw away because a national company cannot deliver what its representative promised.

I am also seriously questioning whether Safestyle's conduct complies with UK consumer protection legislation, particularly regarding misleading sales representations and cancellation charges.

I will be escalating this matter further and seeking advice regarding our consumer rights.

My advice? AVOID SAFESTYLE.

Do not rely on verbal promises. Do not assume that the product you are shown is the product you will receive. And certainly do not assume that raising a legitimate complaint will protect you from being charged for a company's own failures.

If this is how Safestyle treats customers BEFORE they have even installed a door, I dread to think what their aftercare looks like.

£3,000 for a door we don't want, an unresolved complaint, and an 80% cancellation fee because Safestyle dragged its feet. Absolutely shameful.

One star is one star too many.

All very good service , pleased with new door
Fitted by very good and helpful lads , just some minor paintwork to address ( which cannot be helped)

Our experience from start to finish was fantastic. The sales guy was fair, clear and knowledgeable. The fitting of our french doors was efficient, tidy and the guys were lovely. The french doors themselves are excellent quality. We are delighted with everything and are so pleased we used Safe Style.

Stuart and Tom were very good. Clean and tidy. High standards. Credit to your company.

Visited their site which offered an instant quote. I clicked thinking I can put some dimensions in and get a price...but NO...it's a trick for them to bombard you with unwanted calls. This is 100% harassment! If their products were good they wouldn't need to do do this.

Had my new doors and windows for 6 months and my letterbox has gone rusty. Tried contacting them numerous times but they won't do anything about it. Whole fitting experience was horrendous, and now I'm left with a mess.

Update - Reply from Safestyle is a joke. I've sent them my details multiple times, and I email them daily. Still no direct response to me.

My windows and doors were installed with every care taken to ensure they had a clean and crisp finish. Much better quality than my old windows and the doors are more solid and heavier. The fitters Brad and Josh were really lovely, thorough in their work and left everything clean and tidy. They showed me how to use the locks and left all the keys close to each product so I knew which was which. Would highly recommend.

The initial selling tactics were different, I was quoted £6000 for a new front door when I said it was too dear I was asked what I was prepared to pay. After agreeing a price the fitting went ahead and I’m pleased with the door
I discovered once they’d left the fitters severed an internal wire and my hall lights were not working
I contacted Safestyle to explain I was met with a definite “not our problem” attitude They said it’s the buyers responsibility to check for internal wires and cables
The response I got was abrupt and there was absolutely no room for negotiation and I was told to go through my insurance which after a resounding ” not our problem “ from the complaints department I did
I would not recommend this company on that badis

We had Andy Hunt rep visit us today. We were uncertain of what to expect and affordability
However Andy was brilliant friendly and helpful never once did we feel pressured
We went ahead and ordered and the price he gave us was great he genuinely gave us a great price
I would recommend anyone to use Safestyle because of the service Andy gave us
Thank you

Arranged for someone to come and quote for new windows. Off the bat he asked if my husband was home to discuss with him. He then said he couldn't/wouldn't quote for my windows as we are in a conservation area and they don't do full quotes for the additional conservation approval we would need. They only price the job and don't provide any more details until the contract is signed.
He left without taking any measurements or even looking at the windows we wanted replaced.

We had a side garage door replaced by DOM.
Such a lovely guy. So friendly, precise and professional. The finish is immaculate. All the old stuff taken away and the site left clean and tidy. He did a brilliant job, thank you Dom.