Søstrene Grene Reviews 

I had a very uncomfortable experience at Søstrene Grene in the O2. As a Black woman, I felt like I was being singled out by the manager I’m assuming- looked a lot older than the rest of the workers- Middle Eastern with black curly hair. She stared at me throughout my visit, then went behind the tills and appeared to whisper to other staff while repeatedly giving me dirty looks. Whether intentional or not, her behaviour made me feel unwelcome and uncomfortable. I hope the store takes customer experience and inclusivity seriously so that others don't leave feeling the way I did.

What made my experience great is that the items were even better than I'd anticipated. I am very happy with my purchases and very cost effective as well.

Great quality goods and easy to use website and ordering process.
Delivery does take a little while due to overseas location and orders needing to clear uk customs, however, as long as you’re aware of this the wait is worth it for the well packaged great products you will receive.

Really nice item, delivered promptly to UK

I am waiting for a refund on faulty badly made items that I sent back and it’s not happening after 10 days of confirming they will refund me.
The returns process has been the worst I’ve ever experienced for online shopping. Their customer service is terrible.
I’ve learnt my lesson and will never shop with them again.

Update
This is simple not true your refund email states it take 5 working days which have now lapsed twice. I have contacted you again last week and received an email saying there had been an error but there is still no refund in my account.

My favourite Derry shop. All sorts of odd and beautiful things.

Went to the Argyll st store and had a horrible experience with Maria and her Manager. Horrible service and team. Very rude and disrespectful

The rug was exactly as described and is a lovely addition to our home. It was also a fantastic price, real value for money!

OMG ABSOLUTELY LOVE THIS SHOP.
FROM THE MOMENT YOU WALK INSIDE
IT GIVES YOU SO MUCH INSPIRATION.
THE PRICES ARE VERY REASONABLE TO. THE BACKGROUND MUSIC IS VERY RELAXED MAKING THE WHOLE EXPERIENCE RELAXED 😌 THE WHOLE SHOPPING EXPERIENCE IS CALM. STAFF ARE ALWAYS ON HAND IF YOU NEED HELP AND ADVICE BUT OTHERWISE THEY LEAVE YOU ALONE TO ENJOY WHICH IS GOOD . THANK YOU . Lorraine

Lovely shop, pretty products, absolutely appalling online shopping customer service.

Order placed 6/52 ago no sign of parcel . Email to customer services, parcel force delivery number given for me to chase parcel force. That’s not easy they have no record of the delivery number or a human I can contact so raised complaint with them to get to a person I wait. Every message I send to Sostrene Green about this they send me the tracking number no other comments or help. No name to the emails. No interest in my lack of parcel. Would not buy from them asked for refund no response. Passed to my credit card company hassle and effort I could do without. Save yourselves the bother don’t use them.

Had a lovely easily accessible time online shopping at Sostrene Grene. Their products are top quality. Great customer service.

Ordered some yarn from their website 4 weeks ago, was sent an order confirmation but no shipping emails or updates came through. The order never came. I sent an enquiry about it but they never replied.

UPDATE
They have now sent me a refund, but it’s a shame that they ignored my first enquiry for a week, and then immediately replied to my second enquiry the moment I sent a bad review (both sent to the same email address).

Contrary to what the company says, they are most definitely NOT on top of their enquiries and emails.

Great products. Excellent value. Unusual products.

Now I know their processes it was easier to follow where my parcel was...it does seem to take a while to get to the UK customs though so plan a couple of weeks ahead!
The games, confetti and bread baskets arrived intact.
The 'pill' boxes, unfortunately one was really scratched on top and the other slightly scuffed- they were not in any individual cover and there was no buffer packing (like brown paper or starch puffs) between the items and in a big box they had been rattling around lose- This is odd for this company as previous items glass and pottery have been amazingly well packed and all arrived intact.

Every item I have purchased has been well made,good quality and beautiful Would recommend this company if you’re looking for something different with new products arriving regularly

I was very pleased with the bread basket I ordered.
It was really lovely & am delighted with the basket.

Great choice of furniture, had just what I wanted at a reasonable price, easy to order on the site. Was able to track my shelf unit, it’s great quality and easy to assemble

UPDATE FOLLOWING REPLY
For a modern retailer this is all pretty shocking. What’s worse is if you look at the bad reviews they’re often about shops. The responses - including the emails I’ve received - are really poor customer service in this day and age.
There’s something really wrong with the overall customer focus and no excuse for an organisation that wants to stay in business in the current economic climate.
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I bought £40 of items from the Birmingham store, had to queue for ages because 2 of the 3 tills had been broken for 4 days. Payment went through but the till didn’t register it and then I had to waste more time while they tried to sort it out. Then had to run for a train due to their time wasting but was told by the manager the payment would revert. It didn’t.
Central customer service insist I have to return to store and won’t read emails properly ie ‘can you just post them as I live a long way from Birmingham.’
The whole thing is grossly incompetent in terms of shop management, till technology and shocking approach to customer service.

This is a delightful company. I’ve introduced them to many friends and family. We are all fans. I love the products and the little diy activities. I wish I hadn’t bought new furniture before I came across them. Sigh.

0 stars! Rude assistant shouting over me. I complained to head office and received an absurdly childish, rude and unprofessional reply from head office. I was told to go into the store I was complaining about to make the complaint. Eh? They did not like me complaining one bit. Too bad. Your staff were extremely rude to me and the head office response was akin to a writing class in primary school. Do better.