Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.
London, London, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent off a Paul Smith t-shirt with a hole in it with a heavy heart, thinking I may as-well send it but already thinking it was beyond salvation and would just sit in the back of my wardrobe miserably for years. I received it back and honestly am so thrilled with the work done by the tailor, Anca, who has tucked the hole neatly away. You wouldn't know it's there, it's just a tiny little dimple on my arm that I'm actually growing quite fond of. Got a compliment on the t-shirt yesterday while waiting for the train and my first instinct was to show off the superb repair on it :D Fantastic service with an admirable mission well worth supporting!
Absolutely thrilled with my Damson Madder alterations. Finally my favourite clothes don't swamp me. This is such a wonderful initiative - exactly what we need in this wasteful world. Thank you so much!
Friendly and competent Staff, amazing alteration done in short time, highly recommend them
D.
Great in store experience and speedy tailoring. Item was perfect when returned. Thanks Filiz who altered my damson madder top.
Perfectly tailored! Send via post and they smashed it out the park! So happy i can wear my favourite skirt again!
And they gave me back my big gold safety pin back! Yay!
Thank you to my tailor Anet!
I’m currently housebound so using time to organise my clothes annoyingly now have curvature to spine and lost weight so I either sell clothes or have my favorites adapted. Once a month I will send and item to the weary team. Latest was a Blazer which I love I included my fussy instructions. When then received blazer I received a polite email along the lines of “you sure you want that done 😇 ? From Amy. Received the blazer back Marius had done the work. It was perfect.
Very happy with my zip repair through Reformation as a FWB. Ayla at SOJO looks like she carefully replaced the zip and the repaired the snagged fabric (which was causing the zip to snag in the first place). Zip runs smoothly so very happy!
Absolutely first class - expert work which completely restored my favourite suit trousers. I was delighted with the repair, and the turnaround time was great too, really quick.
Reply from SOJO
The service is so easy to arrange, and repairs always come back with great attention to detail.
Reply from SOJO
I’ve had the most incredible experience with SOJO. I ripped my favourite dress and found SOJO online - so simple, package up your dress, send it over and they do the rest. My dress has been fixed and looks brand new, and I received it so quickly! 1000% will use again!
Reply from SOJO
Jawan fixed three pieces of clothes and did a wonderful job for my trousers, slip, and a summer dress. He is skilled and professional and funny. I had a wonderful experience at SOJO Selfridges.
Reply from SOJO
Thanks to Marius at sojo who took up my Margaret Howell cords perfectly! Item was sent by post and returned within a week to my home in a very rural area. Very happy.
Reply from SOJO
Amazing service by Jawad and Charlene! Super helpful and very knowledgable, and I’m very happy with the end result
Reply from SOJO
Fantastic service!
I sent a Holland Cooper raincoat for a replacement press stud by post on a Monday, I received it back good as new by the Thursday. Will definitely use SOJO again.
Reply from SOJO
Gianni did a great job lengthening my trousers and I’m very happy with the result.
Grazie mille!
Reply from SOJO
Jacket needed sleeves shortening from the crown (shoulder)
The video consultation gave me the reassurance I needed.
Sending and receiving the jacket was straightforward
The work by Gianni (the tailor) was faultless, so impressed and grateful.
Reply from SOJO
The best service ever!! Jawad is the kindest and most efficient person , so grateful to him !! He fixed my leggings perfectly, and now it’s like it was never torn. Thanks again
Reply from SOJO
I snagged one of my favourite Navy Grey sweaters on a rose and made a hole at the shoulder. I asked for some spare yarn and sent the yarn and jumper to SOJO. It is a perfect repair and the jumper is as good as new. Thank you so much Inga for a fantastic job!
Reply from SOJO
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.