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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable service and competitive pricing that this company has consistently provided since 2010. Setting up features like hold music and voicemail is straightforward, and consumers find it particularly useful to receive email notifications with audio attachments of voicemails. People also highlight the exceptional and flexible customer service, with representatives offering clear, patient, and helpful assistance. Consumers also underline the company's knowledgeable and responsive support team, which quickly addresses any issues. The staff is praised for their expertise and willingness to go the extra mile to ensure customer satisfaction. Many users express that they would not consider switching to another provider due to the consistently high level of service they receive.

Based on these reviews

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

Reece was switched on, very helpful and his knowledge was outstanding! If all calls for support were this good every business would be flying in customer service. Well done Reece, superb mate. (

Company replied

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant company with a phone system second to none. Reece was so helpful and has been there over 10 years - thats says a lot too about Soho66. I gave up a phone number a few months ag... See more

Company replied

Rated 5 out of 5 stars

The service was very good, he explained the process and supported me through the process. I was able to resolve the issue. Very satisfied.

Rated 5 out of 5 stars
Verified

The prices are very good for both hardware and VOiP services, but what really sets Soho66 apart is the helpfulness of their staff. Tech support calls are answered almost immediately, and you get clear... See more

Company replied

Rated 5 out of 5 stars

Great service as always I have been with Soho66 for years, had 1st problem ever as far back as I can remember this morning and Soho66 had it fixed very quickly with a very personal and detailed help f... See more

Company replied

Rated 5 out of 5 stars

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... See more

Company replied

Rated 5 out of 5 stars

Ported our number over from another provider, was a very easy process and went very smoothly

Rated 5 out of 5 stars

I have used Soho66 before and while the website gives little confidence, the service is world class. The guys are superb, always available and Rhys helped get a number and personalised voice message s... See more

Company replied

Rated 5 out of 5 stars
Verified

I've used these guys for about 15 years. Excellent customer service. Very good pricing. VOIP service always worked well and hardware spot on. Great for all size of business.

Company replied

Rated 5 out of 5 stars

This is not the first Five Star review that I've written for Soho 66. I'm still learning the ropes with the VoIP telephony, and have to remind Technical Support that they're effectively d... See more

Company replied

Rated 5 out of 5 stars

Soho 66 - What a great company. Always there at the end of the phone - always helpful and knowledgeable - the system works great with great add-ons. Ofton approached by other companies but would not m... See more

Company replied

Rated 5 out of 5 stars

Prompt, professional service. User guides clear and easy to follow. We had specific problem with another 3rd party supplier and the Soho66 team went out of their way (especially Matthew) to reso... See more

Company replied

Rated 5 out of 5 stars

I wanted to be able to use our VoIP number, which we've had with Soho66 since we moved from Kew years ago, away from home and especially on a forthcoming Caribbean holiday. The support from Soho66 was... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a great surprise, I tried 5 similar companies who spent their time trying to sell me equipment I didn't need and a phone line that was expensive. SOHO66, on the other hand were great. Line b... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of be talked through from beginning to end the process of connecting my smart phone to the Soho 66 phone number, by Matthew. He was warm, respectful and walk me through start to f... See more

Company replied

Rated 5 out of 5 stars

WOW! It’s rare these days to find a company that genuinely takes the time to help without making you feel like you’re asking too much. Thank you, Matthew, for your kind help setting everything up. It... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! We were looking to get a VOIP system but had no idea where to start. We bought a load of VOIP phones and didn't know how to get them going but then Matthew and Reece gave a gre... See more

Company replied

Rated 5 out of 5 stars

Since 2010: Great Service. Great Reliability. I just realised I have been a Soho66 customer since August 2010. They have been great! The team are always accessible and helpful. The service reliable a... See more

Company replied

Rated 5 out of 5 stars

I’ve spoken with Matthew a few times now, and he’s always been incredibly patient, professional, and helpful. He takes the time to explain things clearly and makes the whole process much easier. Exc... See more

Company replied

Rated 5 out of 5 stars

I felt it was necessary to leave a review after my recent experience with Soho66. I just spoke with Rees, who helped me set up my virtual phone number on my mobile. The app on my iPhone works exac... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm a few months in with Soho66. After a few errors on my part setting up my new work phone it was actually pretty easy. It's cheap per month and suits me to use credit as It's mostly incoming c... See more

Company replied

Rated 5 out of 5 stars

Soho 66 is a wonderful company and I’ve been their client since 2015. They are one of the most professional people I’ve worked with. Blain helped us today with one of our queries and he gave an o... See more

Company replied

Rated 5 out of 5 stars
Verified

The people working for Soho66 are all starts - no question too big or to simple and they bend over backwards to help. Customer service as it used to be and is now so sadly missing from others. I would... See more

Company replied

Rated 5 out of 5 stars
Verified

I needed a uk number to be available to me in China and subsequently in the uk. I installed a sip client on my phone. It has all worked perfectly. I did need to contact support at the beginning for a... See more

Company replied

Rated 5 out of 5 stars
Verified

Extremely helpful on first contact. Don't be put off by the slightly old-fashioned looking Web site. These guys have been great for us as we moved away from Skype. They were quick to reply when we fir... See more

Company replied

Rated 5 out of 5 stars
Verified

From initial enquiry through to purchase and setup, we received excellent customer service (primarily corresponding with Reece), with timely and very helpful responses to all queries. System setup was... See more

Company replied

Rated 5 out of 5 stars

Fast no-hassle sign up and service details received immediately. So far everything I could ask from a VoIP provider!

Company replied

Rated 5 out of 5 stars

We have used Soho66 for about 15 years. We have about 15 phone lines with them that divert to mobiles, landlines and Voip Phones. The service we always get is very fast and all the people you spea... See more

Company replied

Rated 5 out of 5 stars

Matthew was very clear in his instructions and very patient. Problem solved, all up and working. cannot praise him enough. Thank you very much Matthew.

Company replied

Rated 5 out of 5 stars

Good communication and helpful, speedy response to my query. Blain was so easy and pleasant to deal with.

Company replied

Rated 5 out of 5 stars

Very professional and quick to look into issue which was with my VoiP setup. Problem fixed by Remote Access.

Company replied

Rated 5 out of 5 stars

Just ported our Voip phone to Soho66 - it has been a painless and speedy process and the support has been excellent. Highly recommended

Company replied

Rated 5 out of 5 stars

Great service and very helpful. Have been with Soho66 for nearly 10 years now and have always had a great experience.

Company replied

Rated 5 out of 5 stars

Matthew is always helpful, he understands my more 'limited 'techy skills and takes me under his experienced wing to help to reach the result required for our business.

Company replied

Rated 5 out of 5 stars

Really happy with the speedy service to resolve my issue from Matthew in the support team. Thanks Matthew!

Company replied

Rated 3 out of 5 stars
Verified

I keep getting missed calls and messages saying the number I have which I have only used for incoming calls is calling them. Or is showing as a missed call. I get lots of emails with attachment and... See more

Company replied

Rated 4 out of 5 stars
Verified

So far I am very pleased with the service and telephone help but as I have only been using this service for a few months it is too soon to give 5 stars. I have already suggested to one friend who us... See more

Company replied

Rated 3 out of 5 stars
Verified

Overall, the concept is great and the execution sound. My only complaint was that the menus and options on the website were complicated and I was left unsure as to what exactly I had bought and how it... See more

Company replied

Rated 3 out of 5 stars
Verified

Soho 66 offers a good product especially to small businesses like ours and to date we have been happy with our purchase. The only negative came when setting up. The process wasn't particularly easy es... See more

Company replied

Rated 4 out of 5 stars
Verified

I had no experience setting up a VOIP system, but found the information on the website useful in making my decision to purchase services from Soho66. In addition pre-purchase they were able to assis... See more

Company replied

Rated 3 out of 5 stars

Extremely pleased with the price and simplicity of the system however the configuration of my phones was causing one not to register, the tech files did not explain the connection of more than one pho... See more

Company replied

Rated 3 out of 5 stars
Verified

Good range of functions at a reasonable price. Control panel is relatively straight forward. Have had issues with softphone maintaining connection so had to result to forwarding calls to my mobile. Su... See more

Company replied

Rated 3 out of 5 stars
Verified

I was talking to a friend about the cost of receiving faxes from booking agents for my hotel, he suggested I tried Soho 66 and could not make up my mind until I spoke to them direct, and signed up ins... See more

Rated 3 out of 5 stars
Verified

I initially was drawn to Soho66 because I liked the simplicity of their VOIP plans. It was straightforward to setup, and all seemed well. However when I started to get a string of bogus calls all da... See more

Company replied

Rated 3 out of 5 stars
Verified

The initial assistance was without doubt 100%, couldn't help enough and managed to get us setup very quickly. Unfortunately the after care experience was less than the initial setup. Being an IT compa... See more

Company replied

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Company details

  1. #7 of 47 best companies in Phone and internet services
  2. #1 of 2 best companies in Fax service
  3. #5 of 11 best companies in Telecommunications Contractor
  4. #16 of 97 best companies in Telecommunications service provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The service was very good

The service was very good, he explained the process and supported me through the process. I was able to resolve the issue. Very satisfied.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Ported our number

Ported our number over from another provider, was a very easy process and went very smoothly

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Reece was outstanding

Reece was switched on, very helpful and his knowledge was outstanding! If all calls for support were this good every business would be flying in customer service. Well done Reece, superb mate.
(

15 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Wez, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Above and beyond good service - Exceptionally Good

Absolutely brilliant company with a phone system second to none. Reece was so helpful and has been there over 10 years - thats says a lot too about Soho66. I gave up a phone number a few months ago and cannot have it back but Reece is going the extra mile to achieve that for me.
What a great guy to go over and beyond the rule book.
David Green British Christian TV

10 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi David, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Reece, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

The technician was knowledgeable and efficient. also friendly and patient, ensuring that the entire process was smooth and stress-free. this level of service truly sets them apart

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in their field. It seemed like they knew everything by heart and resolved my issue seamlessly . I am thoroughly impressed and would highly recommend them. Thanks MATTHEW.

10 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Valdas, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars
Verified

They refunded me

They refunded me

16 January 2025
Soho66 logo

Reply from Soho66

Hi Lilly, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars
Verified

Excellent customer service

From initial enquiry through to purchase and setup, we received excellent customer service (primarily corresponding with Reece), with timely and very helpful responses to all queries. System setup was straightforward following instructions provided by Soho66. The service itself is perhaps not as feature rich as some others, however overall it has been a solid, reliable and effective solution, with the added benefit of being easy to set up in-house.

8 August 2025
Soho66 logo

Reply from Soho66

Hi Sam, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Cheapest, & best voip provision.

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The only thing I would say is if you operate a 24 hour business like I do you will not receive support outside of business hours, but if you do have issues outside of business hours, you can easily divert calls through their dashboard very easily. This has worked for us over the years.

6 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Mervin, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

Rated 5 out of 5 stars

Good communication

Good communication and helpful, speedy response to my query. Blain was so easy and pleasant to deal with.

3 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Pamela, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Matthew is always helpful

Matthew is always helpful, he understands my more 'limited 'techy skills and takes me under his experienced wing to help to reach the result required for our business.

1 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Sue, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Have been with Soho66 for nearly 10 years now and have always had a great experience.

1 October 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Ammar, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 10 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Matthew and the team are always helpful…

Matthew and the team are always helpful and nothing is too much trouble ever.

30 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi James, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars
Verified

Brilliant for start up business who need a local number.

I've used these guys for about 15 years. Excellent customer service. Very good pricing. VOIP service always worked well and hardware spot on. Great for all size of business.

13 October 2024
Soho66 logo

Reply from Soho66

Hi Nathan, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Really happy with the speedy service to…

Really happy with the speedy service to resolve my issue from Matthew in the support team. Thanks Matthew!

23 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Scott, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Fast no-hassle sign up

Fast no-hassle sign up and service details received immediately. So far everything I could ask from a VoIP provider!

17 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Jose, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Great service as always been with soho66 for years…

Great service as always I have been with Soho66 for years, had 1st problem ever as far back as I can remember this morning and Soho66 had it fixed very quickly with a very personal and detailed help from Matthew. Cheers all very happy!

15 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi John, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

swift response and assistance

swift response and assistance. Thank you for caring

12 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Zelda, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars
Verified

Ideal service for a small business.

The prices are very good for both hardware and VOiP services, but what really sets Soho66 apart is the helpfulness of their staff. Tech support calls are answered almost immediately, and you get clear, effective help. Good interface for controlling your phones too. When I asked a business friend who he used, he said he had been with Soho66 for more than a decade, and I am glad I followed that lead. Very happy to recommend them in turn. Ideal for a company our size (8 phones).

23 June 2025
Soho66 logo

Reply from Soho66

Hi Nicholas, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars
Verified
Soho66 logo

Reply from Soho66

Hi Ian, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

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