Having been let down by a buyer for our late parents' property, we contacted SmoothSale for a quick sale so that we could move on. Fil and Sophie have been great, keeping us updated along the way and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #23 of 34 best companies in Property Investment
- #24 of 50 best companies in Property management company
- #29 of 47 best companies in Estate Agent
- #22 of 28 best companies in Property valuer
- #4 of 5 best companies in Estate Agent Auctioneer
About SmoothSale
Written by the company
Contact info
First Floor, Limewood House, 2 Limewood Way, LS14 1AB, Leeds, United Kingdom
- 0800 368 8952
- info@smoothsale.co.uk
- smoothsale.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After talking through the figures and…
After talking through the figures and options unfortunately this was not the right route for me due to financial constraints. However, Charles was very professional, helpful, knowledgable and above all not pushy. From our telephone conversation Charles made me feel that he genuinely had my best interests at heart along with giving me genuine advice on how to sell my property. Thankyou Charles
I was excited to buy my first home…
I was excited to buy my first home here, and the team was initially great to work with. Sadly, right before exchanging contracts, I was made redundant. I sent a message explaining my situation, but I never received a reply. I only knew they got the message because the property was put back on the market. While I understand they represent the seller, a brief message of acknowledgment or well wishes would have gone a long way. The total lack of communication at the end was very disappointing.
Refreshing and honest approach, detailed advice and no ‘hard sell.’
I spoke to Charles out of curiosity and found his approach particularly refreshing. He explained the business model in detail, and gave me honest advice. Many companies in this area give a ‘hard sell’ and offer false promises; however Charles actually did the opposite and explained why in my position other options were better.
He effectively gave me unbiased financial advice based on his experience, which I found to be very useful.
would recommend
Very Happy with the overall experience I had with smooth sale. Was very hesitant at first as never used this type of model before. I sent Ollie a lot of questions and emails before using them and he was patient, whilst answering everything in detail. I then was assigned Cam and he showed great communication, whilst giving great advice.
Josh and the team are the best
Josh Perry from smooth sales and all of the guys at the team, Rob, Harvey…etc are the best team and people I have met. Many thanks to Josh for being attentive and listing to my needs for helping out our house sell enquiry. I can’t recommend enough. Wish I know them sooner.
Highly recommended
Following previous poor experiences with aggressive sales tactics from other companies I entered into conversations with SmoothSale with high levels of anxiety around my house sale. From the moment I had my initial call with Adam, my concerns were alleviated. Adam was professional and transparent about the whole process and importantly around the timelines of who I could be expected to hear from and when. Following that initial call a combination of Ben, Mackenzie and Jack dealt with the purchase of my house and continued with the high levels of professionalism set by Adam. All three colleagues were knowledgeable and when there was an issue (my doing not theirs), dealt with it in an efficient and kind manner. I would highlight the regular and clear communication as a particular positive to SmoothSale’s service. There were no surprises throughout the entire process.
Transparent, quick and kind - thank you!!
I couldn't recommend SmoothSale enough. I wanted to sell my late uncle’s property quickly and I'd had a nightmare experience before finding the Smooth sale team... so I was worried about it being a stressful process, but they handled it with kindness and professionalism.
I asked for complete transparency upfront and made them aware of all the stress I was dealing with but they were totally open, clear and communicative from start to finish. I really recommend working with them!!
I initially spoke to Ryan who talked me through how everything worked and what I could realistically expect, there was no pressure and he talked me through all my options with a lot of patience. I got 80% of the value which was exactly what I said I needed - with speed being the priority.
Ben and Mackenzie handled the purchase and they were BRILLIANT! Ryan had passed on that it was all quite an emotional time for me so they handled everything with care - nothing felt like too much and most importantly I never felt like I was left wondering what the latest updates were - they kept me in the loop constantly.
A huge thank you to Ryan, Ben and Mackenzie - for making a difficult time so much easier. If you need a sale to go quickly and you need complete honesty - this is the absolute top option.
Honestly the best advice I've received…
Honestly the best advice I've received ever from someone in this field (which weirdly stopped me from selling my house!). Thankful and appreciative.
Highly recommended
We had a great consultation with Charles Pryce. A very open and honest exchange that provided guidance and expert knowledge on pricing and process. Trustworthy and very professional. Highly recommended
huge let down after the sale was…
huge let down after the sale was informed as confirmed i was asked for a further 5% reduction in asking prive over an already discounted priceleading to calling off the transaction
Had a great conversation with Charles
Had a great conversation with Charles. A lot of advice and insight was provided very genuinely. Highly recommended for the honest business people
I had cam has my agent
I had cam has my agent. He was really good at communicating information and keeping me updated. He was also very helpful in other aspects of the process and gave good advice.
thanks for the service spoke to ollie…
thanks for the service spoke to ollie and everything went
to plan as advised offer was good and we proceeded and there was no pressure throughout .
Excellent communication with Charles…
Excellent communication with Charles about SmoothSale's buying process. Although we decided not to go ahead due to personal reasons, Charles has extensive knowledge and was reliable and very helpful throughout, thank you!
I was contacted today by smoothsales…
I was contacted today by smoothsales Charlie pryce. Although he could not help with my property, he stayed talking to me offering reassurance and valuable advice regarding the property market. I find this very refreshing as he could of just moved to the next call !! Thank you Charlie !!
I needed to sell my property quickly as…
I needed to sell my property quickly as I was moving for work, and I really wanted certainty rather than risking a long chain or the sale falling through.
SmoothSale made the whole process straightforward and gave me the confidence that the sale would actually go ahead. They understood my situation, kept things moving and managed to complete the sale quickly, which took a lot of stress away at an already busy time.
I’m very grateful for their help and would happily recommend them to anyone who needs a quick and reliable property sale.
Professional
Professional, honest and reliable from start to finish. Dealt with Jonny in the main who rang when he said he would and his communication was clear throughout.
Found great properties that fit my…
Found great properties that fit my criteria and customer service was excellent
Had a great experience with Cameron on…
Had a great experience with Cameron on a purchase. Really did a good job.
Thank you for an easy experience
Can’t recommend this company enough! I dealt with Rob who made me an offer for the property at just over 80% of the value. Ben handled my purchase, and I was able to complete the sale at the originally agreed price in just under 2 weeks. I’d had a few sales fall through on the market previously, and it was a relief to just finally move on. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.