NuroClean Reviews 

505
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 329 reviews, most reviewers were unhappy with their experience overall. Many people found the pricing misleading and felt overcharged, with costs often appearing higher than advertised or changing unexpectedly during the process. Customers frequently reported issues with the ordering system, including unwanted additional items being added to their cart and a lack of clear cost indication before final payment. Furthermore, many reviewers were disappointed with the product quality, stating that items like mold removers and toilet cleaners were ineffective and did not perform as advertised. However, some customers also noted that certain products, particularly the mold removers, were effective in removing mold and mildew from various surfaces.

What people talk about most

Product

Clients share ambiguous opinions on the product, with many expressing significant dissatisfaction regarding... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process simple and convenient,... See more

Price

People report negative experiences with price, often feeling overcharged and misled by hidden costs and... See more

Payment

Users describe negative interactions with payment, frequently reporting unauthorized or inflated charges,... See more

Quality

Consumers find quality to be negative, with many reporting that the products, such as the mold remover gel... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The ordering process was a little confusing for me. I only wanted to order the Mold Removing Gel to try but they added other products which I didn’t accept.

Company replied

Rated 3 out of 5 stars

The order process started easy but then they bombard you with additional items. Admittedly I did choose 2 extra items however at what I thought was the checkout I noticed an item for secure delivery t... See more

Company replied

Rated 2 out of 5 stars

Greetings, unfortunately, the product, toilet bowl cleaner, did not clean, even with a toilet brush. We use well water that has a high mineral content. The product was unable to remove the mineral sta... See more

Company replied

Rated 2 out of 5 stars

Ordered the toilet cleaning foam and noticed the price jumped up to a price that was silly. Within 10 minutes I tried to cancel, your reply it had been quality checked. Packed and ready to leave your... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

505 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(505)

473 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is a joke

This company is a joke - I tried to place an order for one item, it created an order for a two items at double the price I expected to pay although it did not look like this at the point of payment. When I paid I saw that it was for the higher amount and immediately contacted them to cancel the order. They said I couldn't cancel as it had already been despatched but I could return the items for a refund.
I waited for the items and contacted them asking how to return. They asked for a photo of the package and said the matter had been passed on to a colleague.
I still have no instructions how to return and get a refund. Absolutely shocking!!!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD

Nuro clean support team are complete scammers
Agreed a refund on unordered and charged for items
Mislead by 5 different support team members.
They really need to be investigated
They are guilty of committing FRAUD

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Sham Organization

I am a retired investigator from the LSP Bureau of Investigations. It is my professional opinion that NeuroClean is a sham organization.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences I have…

One of the worst experiences I have ever had. I ordered product on June 19, 2026, and still haven't received my order. I have contacted NuroClean multiple times and I am told that a representative will be getting back to me but that does NOT happen. I have reported the company to my credit card fraud department. Do not order from them. They are a scam, imo,

19 June 2026
Unprompted review
Rated 3 out of 5 stars

Did not perform as promised.

The product NEVER foamed as was expected and promised in the advertising. Directions are vague (what size spoonful?), and the website seemed to crash or had a glitch that meant that we made two orders and paid more than expected.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

No wonder you have a back log of…

No wonder you have a back log of complaints.
This is a total scam.Your advertising says that it removes mould, which it does not!
False advertising, ..'No Bleach' . yet the main ingredient is Sodium Hypercholride... that is Bleach!
Scam..False Advertising..and does not work!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Rip-Off

As with so many here, I ordered one thing, but the site is so bewildering, I ended up with multiple items added, and a bill for £100+ that apparently couldn't be cancelled. Was chatting to someone by email who promised they would help, but they've gone quiet for a week now. Have the parcel unopened and will be pursuing through PayPal. The company is basically a rip-off merchant.

23 June 2026
Unprompted review
Rated 4 out of 5 stars

Can’t wait to try

Haven’t received product yet so can’t give experience but ordering was simple and convenient.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Take my money!

I tried twice to order online using my credit card to no avail. They obviously didn't want my money so they must be going to send it for free. Have given up.

9 July 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Stephen,

Thanks for letting us know what happened. It looks like something may have interrupted the checkout process before your order could be completed.

If you'd like to give it another try and need assistance, please don't hesitate to message our support team at support@nuroclean.com. They'll be glad to help.

Best regards,
Anna from NuroClean

Rated 1 out of 5 stars

Sensationally Effective

The perfect product for the perfect idiot. The kind who desperately needs to be separated from their undeserved money post haste.

For the love of God, why doesn't anyone ever think about the poor, sad, long-suffering money?

With a bargain basement price-tag of a mere $26 (+equally exorbitant p&p, natch) for, at most, just a couple of cents worth of bleach, detergent, thickeners. and pong, it's extraordinarily effective in the most important, key ways; it both impoverishes suckers whilst simultaneously enriching charlatans.

With un-matched performance like that, what's not to love?

Five stars!

24 June 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Matthew,

Thank you for taking the time to share your feedback.

We would appreciate the opportunity to know what you've encountered with the product's performance. As we were unable to locate your order based on the information available in your review, we have sent you a separate email requesting a few additional details.

Please reply to our message whenever you have a moment so we can assist you directly.

Kind regards,
Anna from NuroClean

Rated 1 out of 5 stars

Be Careful!

I only wanted the toilet cleaner. They duped me into adding mold remover, warrant, & shipping. I should've paid $51.18 but I was charged $112.85.

25 June 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Judy,

Thank you for leaving a review.

Our checkout process allows our customers to review the available shipping options and confirm their preferences before completing a purchase. Nothing is added that the customer did not select.

We have checked your order details and assigned an agent to further review. They will reach out to you via email shortly.

Please check your inbox whenever you have time.

Kind regards,
Anna from NuroClean

Rated 1 out of 5 stars

Proceed with caution

Update. Previously my review was 100% negative. I have just received a full refund. I would say before you click ok to purchase anything with your credit card be 100% sure what is shown that you are purchasing. If not sure don’t proceed.

29 June 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Margaret,

Thank you for sharing your feedback.

We managed to locate your order and previous contact with the team regarding the additional items on your order. Please be assured that our system does not automatically add products to orders. Orders are only created after the checkout process has been completed and payment has been confirmed.

To help resolve this, we have assigned an agent to provide further assistance regarding your case. Please keep an eye on your inbox for updates.

Kind regards,
Anna from NuroClean

Rated 1 out of 5 stars

it took weeks to get here and when i…

it took weeks to get here and when i finally got it , it absolutely doest foam or clean a toilet. i urge everyone reading this to NOT order as it doesnt work at all.

2 July 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Ralph,

We're understand that NuroClean didn't meet your expectations.

To learn more about your experience and how we can assist from here on out, we have assigned an agent to reach out to you.

When convenient, please refer to our message for further guidance.

Kind regards,
Anna from NuroClean

Rated 1 out of 5 stars

I decided not to go to checkout but by…

I decided not to go to checkout but by that point they already had my information. I sent them an e mail immediately saying I did NOT want to place the order before receiving an e-mail from them with another promotion. I was sent another email the following day, saying they billed me anyways. I think if you do not go to checkout they should not bill you, especially if you tell them you do not want to place the order.

1 July 2026
Unprompted review
NuroClean logo

Reply from NuroClean

Hello Darlene,

Thank you for sharing this matter with us.

We would like to clarify that orders are only ever processed for the items and quantities a customer selects and confirms at checkout, and nothing is added without authorization. We would appreciate the opportunity to review your experience regarding our checkout system and cancellation request.

To help resolve this, we have assigned an agent to check this matter further and ensure you receive the appropriate attention.

Please check your inbox for our message whenever you have a moment.

Sincerely,
Anna from NuroClean

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