Nicotinos Reviews 

216
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Ordered from Nicotinos several times already. Every time was a good experiences. One time I had an issue with the delivery service, and the customer service was pretty good. Stayed in contact with me... See more

Rated 5 out of 5 stars

My order arrived in perfect condition and I’ve received it. Great service. It was the first time I’d placed an order via your website. If you could stock a wider variety of 6 mg snus, that would be p... See more

Company replied

Rated 1 out of 5 stars

SLOWEST DELIVERY, EVEN THOUGH THEY CHARGE YOU EXTRA FOR 24 HOURS DELIVERY, Count on minimum a week!!! At the beginning it was okay, I used to put an order and receive my snus next day or maximum in 2... See more

Company replied

Rated 3 out of 5 stars

I only gave 3 stars because of the delivery agent they use in Spain. I got delayed deliveries for up to a week because the courier lied and said that they arranged a new delivery date with me, even th... See more

Company replied

Company details

  1. Supermarket

Written by the company

White nicotine pouches and white snus online at Nicotinos. Shop major brands as ZYN, VELO, LYFT & White Fox. ⚡️ Secure payments ⚡️ Fast deliveries and free shipping available in Europe. Always best prices on VELO for the German market.


Contact info

3.9

Great

TrustScore 4 out of 5

216 reviews

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Replied to 61% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(216)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered from Nicotinos several times…

Ordered from Nicotinos several times already. Every time was a good experiences. One time I had an issue with the delivery service, and the customer service was pretty good. Stayed in contact with me all the way till the issue was resolved. Definitely will buy again from them.

6 October 2026
Rated 1 out of 5 stars

Used to be a good shop for noticotine…

Response to Owner: funny reply given the market in question haven't changed any regulations recently, but ok.
Used to be a good shop for nicotine pouches BUT every now and again would receive expired products with the order which was annoying. That being said, customer support would usually resolve the issue quite quickly, albeit the same scenario would repeat so there's a question about their quality control.
Another thing that really bugs me is that they've randomly decided to no longer ship to several countries without any notice to their longstanding customers. They still advertise as if delivering to all the countries as before but that's misleading!! So will go with their competitors that at least keep their clients informed and do not mislead them.

8 May 2026
Unprompted review
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Reply from Nicotinos

Hi! Thanks for your review. Not shipping to certain countries is not random however; we are committed to follow all local rules and regulations and we apologize that your market may have been recently restricted, and that we might have missed to inform you on changes in market we serve. We hope you find a provider that meets your needs.

Rated 5 out of 5 stars

Recommendations

I recommend nicotinos.com

Add: Thank you for reply! Could you enable option frequent-reliable-verified buyer account? Cheers

24 April 2026
Unprompted review
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Reply from Nicotinos

Thanks for your review! Unfortunately, we've had to limit our shipping to Lithuania due to a high rate of fraudulent orders from that location. We hope to get a solution in place that don't encourage this behavior very soon.

Rated 3 out of 5 stars

Delivery agent is Spain is awful

I only gave 3 stars because of the delivery agent they use in Spain. I got delayed deliveries for up to a week because the courier lied and said that they arranged a new delivery date with me, even though nobody called me.

6 April 2026
Unprompted review
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Reply from Nicotinos

Thanks for your review! Most of our Spanish customers get their items within 2 days but we'll look into your area if DHL has problems there.

Rated 5 out of 5 stars

Great

Yeah, its great, I ordered 6 packs and they last till 2027, great shipping😆, and not much to complain about, but they could add more 77's

1 April 2026
Unprompted review
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Reply from Nicotinos

Awesome!

Rated 1 out of 5 stars

I never received my order

I never received my order, then they said they will refund me. They only refunded me for shipping and I am still waiting for the rest

18 March 2026
Nicotinos logo

Reply from Nicotinos

Update: The full refund is processed and should be with you within 1-2 banking days.
-----
Hi! This sounds strange and of course not what we want to offer in terms of service. We will double check your email address against the order and refund the amount missing. Sorry for this inconvenience.

Rated 5 out of 5 stars

About my order and suggestions

My order arrived in perfect condition and I’ve received it. Great service. It was the first time I’d placed an order via your website.
If you could stock a wider variety of 6 mg snus, that would be perfect. I’ve also noticed that the nicotine content isn’t always accurate, since the product description sometimes doesn’t match the nicotine amount shown in the photo and its caption.

13 March 2026
Unprompted review
Nicotinos logo

Reply from Nicotinos

So nice to hear! Thanks!

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