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2.9
11 reviews
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Fine print. Overseas product from China. All returns are only accepted at manufacturer, China. Offered a 40% return of product cost if I would just keep it. You pay return shipping costs. 30 day money back guarantee is a total lie. I will rather give my money to the shipping company than to these crooks.
I never ordered from this company Consumer Beware they charged my credit card received the package its the worse thing I have ever used. Tried calling the company phone # always ring busy and can not reach anyone with their email do not buy company overseas.
Trying to get a refund next to impossible
DO NOT BUY!!!
The product may be fine, but we haven't had it very long to make a good determination. The delivery time was pretty long, so if you are in a hurry, look elsewhere.
It nice to get a neck message. I'm only two weeks in so I still experience dizziness.
I ordered and it said quick shipping..then got extended so I tried to cancel my order to no avail. In mean time looked on line and found exact same thing...1/2 the price and I got it in 2 days.Neckline arrived 2 1/2 weeks later..and no the walmart one was not a dupe...THEY WERE IDENTICAL!!! Due to your lousy customer service I kept yours and returned the walmart one as I knew it would be a hassle to return it. I do not reccommend your company to anyone and warm people you are schisters..crooks..thieves with lousy customer service.
Customer service is awful. Trying to return product to no avail. Says 30 day guarantee, but you can't get anyone to return your email. Product is cheaply made and not worth the money.
MASSAGER WORKED WONDERS FOR 36 DAYS. PROVED DEFECTIVE ON DAY 37. ALERTED NECKLINE, REQUESTED RETURN AUTHORIZATION, SHIPPING LABEL, AND REFUND VIA EMAIL. NO SUBSTANTIVE RESPONSE. CALL TO PHONE NUMBER YIELDS BUSY SIGNAL.
I am amazed that this unit can provide heat, massage and tens experience. I would love to see an even stronger one by adding a 4th or 5th level or so. Otherwise I much appreciate it at the end of a day.
Received the neckline about two weeks after ordering it. As one of the other respondents commented, the instructions were written very small. I'm also an older person and didn't need the eye test. Other than that, the machine has provided me with some much-needed relief.
the delivery time was really pretty good. The directions need to be printed larger. I am an older person and even with my glasses I can't read the directions.
I received the machine in a timely manner; however, I also ordered the pillow which has not come yet. Almost a week since machine was received.
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