CALLIXE Reviews 

Meena, the customer service representative made my experience great, after I reached out about a delay in shipping. What was not great was that there was some question about the shipping address and no one reached out.

I was having difficulties placing an order using the Labor Day 20% discount today and was assisted by Emily. She made the entire process possible. I look forward to getting the new products, since I already have the pillow.

Mhariel was very kind and responded quickly! Very helpful!

Every transaction and request was professionally and courteously handled. I felt like I was treated as a valued customer! Ecellent service!!!

I was so surprised that I got such a quick and wonderful response. I needed a copy of an instruction manual that I had lost and Chona emailed me a copy immediately! What a great customer service person! And I use my Callixe neck massager alot! Thank you, Chona, for your great service!

This item is a piece of junk. It may look nice but it’s so cheap and it doesn’t even massage it just vibrates hard. If you want a heated pillow it’s great for that but way to expensive and it also stays to hot once it’s already heated. I would recommend spending your money elsewhere because it also seems the return process is a hassle.

I'm going to be honest today is the first time I seen this product and rite away I knew this was what I need for my neck and shoulders. But then I listen to the reviews and most of them purchased from Amazon because of a cheaper price. I was ready to cancel my order🤔 Emily stayed on the phone while I went back to reviews all the other name brands. Their items was $149.00 I guess because of a cute bad. I came back to the phone telling Emily im Ikeeping my purchase + Emily reminded me about my $5.00 discount

Customer service at Callixe was excellent: efficient and accommodating. A special 'thank you' goes to Chona, who dealt with my concern without delay and was exceptionally helpful and understanding.

Chona was quick to respond and provide assistance with regard to my concern. She was prompt, professional, and polite. Top notch customer service!

Chona solved all my issues!Big fan of customer care !!

I bought the product to help with a neck / spine problem. Unfortunately before I could use it I needed spinal fusion surgery. My surgeon told me not to use this or anything like it until I was healed (approximately one year). MHARIEL was very understanding and she offered me a %50 refund and the ability to try the pillow later in life or give to a needy person. Thank you for making it easy.

They provided very prompt service and I’m very happy with my experience

First of all, I want to give 5 Stars for Customer Support. Secondly, I was too sensitive to tolerate the heat and the auto massage option where some of the massage cycles were too strong and hurt my neck, hence the 4 stars. I reached out to Customer Support and ended up working with a wonderful lady by the name of Cher. What an absolute gem she is. Cher was so professional, very knowledgeable and her kind words and understanding in her messages to me were so respectful and thoughtful. I haven’t received exceptional support like this since I can’t remember when. Cher kindly offered solutions to my problem to my satisfaction and researched the travel version to see if that would be a better fit for me. Turns out it will be as it has adjustable heat and massage options. Once I receive it I will write a review about the travel version.
Thank you so much Cher for your outstanding and amazing support, you are the consummate professional and I will be forever grateful.

great customer service in tracking packages and followup
Thanks for Chona's help

I am writing to share some positive feedback regarding my recent experience with your customer service team, specifically Chona.

I contacted your team after receiving a suspicious notification requesting a customs fee to release a parcel. Concerned it might be a scam, I reached out for clarity. Chona promptly assisted me by suggesting I track the parcel through Canada Post, which showed no mention of any outstanding fees. Based on this, she advised me not to pay the fee and to wait for the parcel to clear customs naturally.

Chona was incredibly dedicated and helpful in resolving my concerns. I truly appreciate her excellent support.

Jocelyn Y-T

No response to return the item. Sent 3 emails. Over hyped product.

Update.
Since I got a reply here. I just sent another request for return and here is my order number Order #CAL248552

MHARIEL was very kind & helpful with assisting me get a replacement for my damaged device. The prompt responses & patience, while I tried to gather all the information required, made this frustrating situation less stressful. I was able to get everything taken care of in one try & very grateful for everything.

Chona my customer service rep was so helpful and presented me multiple options to collaboratively find a solution.

I purchased the Callixe Thera Pillow with a lifetime warranty in November of 2025 for my husband. He has experienced significant relief for his very stiff neck issues (and I snuck in a few times --- really wish I could afford one for myself) --- to the point where he often brings it with him when away from home.
While the actual time of heat and massage is maybe 20-30 minutes (not quite sure --- I fall asleep first), if you press the button, and even a few times, the charge does hold throughout the night.

In late spring/early summer of 2026, we had an issue with the charging port. I did not address it right away.
But when I finally tried to contact customer service in July of 2026, Customer Service Representative MEENA responded within a day or so, and within a day after each ensuing exchange.
Within a few days of my first communication, Meena was able to resolve the situation by arranging a replacement to us.
Within a couple of weeks since the first communication, we received a replacement, with no charge.

Meena's professionalism, expediency, competence, sincere compassion, politeness, and friendliness made all of the difference in our satisfaction with the whole Callixe experience. (If other priorities don't take over, we will try to save up to get one for me.)

Thank you, Team Callixe, for the quality of the product, and Meena, for her particular care to our needs.