I opened anaccount with Brand new day. The account was not activated even after more than a month. Everytime the reason wasthere was more information required. Every time feedback was a couple of wee... See more
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I've been investing with Brand New Day for 5+ years and I never had a single issue. They once contacted me when I once did something that was against their Acceptable Use Policy (I didn't know back t... See more
Company replied
Maarten and Brand New Day - Thank you! They made the whole process feel easy and approachable, explaining everything in plain language without any jargon. Maarten's genuine care and expertise gave me... See more
Company replied
Good/friendly service. Helpfull guidance with setting up a retirement plan.
Company replied
Company details
Written by the company
Brand New Day is een neobank die de grootbanken uitdaagt op het gebied van sparen en beleggen. Sparen of beleggen voor uw kind, voor uw pensioen, of ieder ander willekeurig doel. Daar heeft u weinig werk aan: u belegt automatisch in duizenden aandelen of obligaties en kunt (als u dat wilt) het risico van beleggen automatisch laten afbouwen naarmate de dag waarop u het geld echt nodig heeft dichterbij komt. We onderscheiden onszelf door de klant op de eerste plaats te zetten, met scherpe tarieven en slimme oplossingen. Brand New Day is bijna volledig tech-driven. Bijna, want we denken graag met u mee en als u ons belt, mailt of chat, krijgt u nog gewoon antwoord van een echt (en leuk) mens.
Contact info
Hoogoorddreef 15, 1101 BA, Amsterdam, Netherlands
- 0207585310
- klant@brandnewday.nl
- new.brandnewday.nl
4.5
Excellent
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good/friendly service
Good/friendly service. Helpfull guidance with setting up a retirement plan.
10 July 2026
Unprompted review
Reply from Brand New Day
Hi JJ,
Thank you for your review! We're happy to hear that you experienced our service as friendly and helpful, and that we could assist you with setting up your retirement plan.
Kind regards,
Team Brand New Day
The session was clear and very useful
The session was clear and very useful. Bartho was friendly and answered all our questions.
10 February 2026
Unprompted review
Reply from Brand New Day
Dear İlknur,
Thank you very much for your positive feedback. We are very happy to read that your experience with Bartho was successful!
Helpfull people - clear services
I really like the fact that it is still possible to just call and talk to a human that is actually equipped to help you. That's is becoming increasingly rare these days. Furthermore, I appreciate the straightforwardness of the services and clear communication.
28 January 2026
Unprompted review
Reply from Brand New Day
Dear Thijs,
Thank you so much for your kind review! We’re really happy to hear that you appreciated being able to speak directly with a helpful person. Providing personal support and clear communication is very important to us, and it’s great to know this stood out to you.
Thank you for the great help!
Today one of the Brand New Day advisort saved me weeks of research on pension things in NL just with a conversation! I am so very thankful to Mec!
20 January 2026
Unprompted review
Reply from Brand New Day
Dear Ivilina,
Thank you for your kind review! We’re glad our advisor could help and save you time. We’ll be sure to pass your compliment on to Mec!
I was helped very well
I was helped very well. I really appreciated not having to explain my situation over and over again, and their excellent accessibility and quick response times. I’m very satisfied with Brand New Day.
12 December 2025
Unprompted review
Definitely a recommendation
The interface is very easy to use and do the basics with. Also giving an overview of the current status.
Customer service has always been very helpful and open to comments about improvement, which they have been doing for a while now.
Did have to contact them to change some things in my account, which I had hoped I would be able to do myself in the app, however I was professionally helped with clear instructions and details.
Definitely a recommendation with some room of improvement with perhaps the offer in functionality in the app/website for future products.
7 October 2025
Unprompted review
Phone call appointment
I had a great conversation with one of the Brand New Day advisors. I was looking for a pension as an entrepreneur and this person guided me through all the ins and outs, answered all my questions and we opened the account online together in a super quick and smooth way. Very appreciated help and very clear explanation!
16 April 2025
Unprompted review
Reply from Brand New Day
Thanks so much for the great review Salome. I'll pass on your compliments to my colleagues!
Excellent service!
27 March 2025
Unprompted review
Reply from Brand New Day
Dear Elena,
Thank you for your review! Great to hear that you are a happy customer.
Super helpful & friendly
Super helpful & friendly, highly recommended to get in touch with in case you have any doubts
25 February 2025
Unprompted review
Reply from Brand New Day
Dear Luigi,
Thank you for the great review, we are glad to hear about your positive experience!
Very satisfy with this investment…
Very satisfy with this investment platform and its customer service. The Pension advisor service has been great and very useful.
7 January 2025
Unprompted review
Reply from Brand New Day
Dear Rosa,
Thanks so much for your wonderful feedback. I'll be sure to pass it on to my colleagues at the pension desk!
I enjoy using their services
I enjoy using their services. Good insights on the developments of my portfolio and attractive management fees.
19 December 2024
Unprompted review
Reply from Brand New Day
Dear Erik, thanks so much for your review! I'm happy to hear that you are enjoying our services.
Brand new day newaccount beaucracy
I opened anaccount with Brand new day. The account was not activated even after more than a month. Everytime the reason wasthere was more information required. Every time feedback was a couple of weeks down the line. Frustrating experience. Hence requested the non-active account to be removed. After coupleof weeks Brand New Day customer service has the cheek to call and ask for Absolutely rubbish service.
6 June 2024
Unprompted review
Reply from Brand New Day
Dear Ms. Mohan,
Thank you for the feedback. It is true that your account could not be activated with the information that you provided us. I understand that this can be frustrating for you, but our identification process is strict due to regulations and guidelines that we have to follow as an online bank. We informed you multiple times through e-mails. The fact that you didn't get a hold of us through phone is of course not very customer-friendly, for which we apologize. If we can be of any service in the future, please let us know.
Alle informatie in een 'to the point…
Alle informatie in een 'to the point gesprek', daarnaast ook geïnteresseerd in de klant. 5/5
16 August 2024
Unprompted review
Reply from Brand New Day
Beste Alexander,
Fijn om te horen dat u een goed gesprek gehad heeft met ons. Bedankt voor de 5 sterren!
friendly helpful people
The folks at Brand New Day customer service are always friendly and helpful. Sometimes they call to help with saving / pension planning - and importantly they are not selling, but helping.
30 April 2024
Unprompted review
Reply from Brand New Day
Dear Siôn,
Thanks for the positive review. Please let us know if we can help again!
Incredibly helpful to understand my financial options
Super helpful call to understand what my pension options are. With useful advice on what the implications are for moving out of the Netherlands when it comes time for the pension payout.
17 April 2024
Unprompted review
Reply from Brand New Day
Dear Javaad,
Thank you so much for the positive review. In case you need more help, you can always contact us.
Maarten and Brand New Day
Maarten and Brand New Day - Thank you! They made the whole process feel easy and approachable, explaining everything in plain language without any jargon. Maarten's genuine care and expertise gave me confidence in my retirement decisions. I highly recommend Maarten and Brand New Day to anyone looking for a reliable and down-to-earth pension advisor.
12 April 2024
Unprompted review
Reply from Brand New Day
Dear Roi,
Thank you so much for the positive review. Great to hear Maarten helped you so well with your pension planning. Don't hesitate to contact us in case you have more questions.
Very good customer service
Very good customer service. They provide you detailed explanation for any every questions. Friendly staff, low cost and high return on investment account
22 March 2024
Unprompted review
Reply from Brand New Day
Dear Pradip,
Thanks for the review! We're glad to hear that you have had a postive experience so far.
Excellent broker
I've been investing with Brand New Day for 5+ years and I never had a single issue. They once contacted me when I once did something that was against their Acceptable Use Policy (I didn't know back then) but they simply contacted me and once I corrected it all was fine. I have worked for a broker that would immediately freeze your money for about 90 days but luckily not this broker. There are real people working at customer service and you can easily add or withdraw money. If I could give this broker a 10-star review I would. Obviously you can lose money through investing and withdrawing takes a couple of days, but that's normal.
Thank you so much for providing excellent service!
9 February 2024
Unprompted review
Reply from Brand New Day
Dear Eline,
Thank you for your kind words! And for being a long time customer! If we can help you with anything in the future you know where to find us.
Pensiontalk
We had a friendly conversation about a difficult topic. Which is made more clear.
9 January 2024
Unprompted review
Reply from Brand New Day
Dear Yvonne,
We are pleased to hear that your experience with our customer service was positive. Thank you for your review.
I received a solution to my question in usage of website after login…
I received a solution to my question in the first answer
7 June 2023
Unprompted review
Reply from Brand New Day
Dear Celia,
Thank you for your review! We're glad to hear that we have been able to help you out quickly.
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