Nordsleeps Reviews 

Updating my review after receiving a refund and realizing that I had missed 's' when writing their email address.

That said, my overall experience was still very disappointing. I placed and paid for my order, received a DHL tracking link, and then nothing happened for 10 days. I tried calling but couldn't reach anyone. Only after I posted a negative review on Trustpilot did I receive both a refund and info about my order on the same day that they don't have mattress I ordered.

While I appreciate the refund, this is not how customer service or order fulfillment should be handled.

Got our mattress, all good. Then realize after a few nights sleep that it is too hard. So we contact them about regretfully using the offered 120 days sleep trial. Where we should pay 100€ to have it returned as per their website and terms said.

They reach back after reminders that they apparently don’t offer those terms to us, because were not in the benelux region. The terms never said that before. After their email, the terms page has been updated about benelux region.
They gaslighted us and try to get away with it. Here’s our story now at least.

We bought our first Emma mattress from Nordsleeps in beginning of february. It is the best mattress we have ever had. No more back pain after many years with more or less constant stiffness in the back, and the delivery time was fast.
Now we have bought 4 new matresses for our summerhouse in Greece, and Nordsleeps has been very helpful in the proces.
Thank you so much

Update
The company has now processed the refund of €2,037.96, and the situation is therefore resolved.
This review has been updated to reflect the final outcome of the case.

On 9 March 2026, I placed Order #2662 on the Nordsleeps website for two TEMPUR Form Original mattresses (90×200) for a total amount of €2,037.96, which was charged to my bank card after the order was accepted.

The company subsequently cancelled the order unilaterally.

At the time of writing this review, the amount paid has not yet been refunded, despite the cancellation having been initiated by the seller.

A formal refund request has been sent to the company asking that the reimbursement be processed promptly.

For transparency towards other potential customers, I believe it is important to share factual experiences regarding order processing and refund timelines.

I will update this review as soon as the refund has been completed.

Great mattress, good price and very fast delivery.