Nova Controllers Mods & Repairs Reviews 

241
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their controllers feel completely brand new, strongly praising the exceptional quality, smooth movement, and impressive responsiveness of the customized items. People consistently note that the staff is very professional and accommodating, providing exceptionally quick and helpful support throughout the entire repair journey. Some reviewers were not happy with delivery times, noting occasional delays or extended waiting periods before finally getting their repaired items shipped back. A few buyers also mentioned feeling frustrated when turnaround times took longer than expected during the ordering and fixing process.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the upgrades and modifications, such as TMR... See more

Service

Users describe positive interactions with service, highlighting excellent support, speedy communication, and... See more

Quality

Consumers find quality to be positive, highlighting outstanding craftsmanship and exceptional communication... See more

Staff

Clients share satisfaction with the staff, frequently highlighting friendly support, helpful guidance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mailed in 3 ps5 controllers to have the sticks replaced with hall effect sticks. There were slight delays but they were very communicative about it and responded quickly to customer service messages... See more

Company replied

Rated 5 out of 5 stars

Got my custom pad built with TMR sticks, clicky triggers/bumpers/dpad. Well worth the wait times. Was kept informed of build start, test start and shipping timelines. Encountered a minor niggle wi... See more

Rated 5 out of 5 stars

I ordered a custom controller xbox elite 2. With tmr adjustable tension and all the extras. A friend of mine recommended nova and I wasn't disappointed it took a little time for the controller to reac... See more

Rated 5 out of 5 stars

This is the second time using Nova Controllers and once again, I can't fault them. Very quick and easy to place an order for a repair via the website. Being local I chose to drop off and pick up... See more


Company details

  1. Gaming services
  2. also in
  3. Electrical repair shop
  4. Electronics repair shop
  5. Repair Service

Written by the company

Nova Controllers has grown into a leading name in the industry. Based in Liverpool, UK, our company has spent almost 3 years perfecting the craft of creating custom pro controllers, repairing and modifying controllers. Our commitment to innovation, quality, and exceptional design has made us the go-to brand for gamers who demand the best. From our early beginnings to now, our journey has been marked by relentless dedication to providing gamers with controllers that enhance their play and define their gaming experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(241)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I needed

You were the only result I had when looking for this part. Ordering it was quick and simple. I wasn’t thrilled about the total cost with shipping at first, but I did not realize that it was coming from another country. That being said, the parts were exactly what I needed. I got my controller back up and running and played with it the rest of the evening last night. I will do business again if I need more parts. Thank you.

2 October 2026
Rated 5 out of 5 stars

I received my PS5 Marius Board Custom…

I received my PS5 Marius Board Custom Controller From Nova, after a few mouths I can say this controller was incredibly build and the feel and responsiveness is incredible! I am being honest if u are looking for a top tier controller please 🙏 hit up the Goat Nova I can promise u won’t be disappointed! Plus he kept me updated all the way through the build process.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I tried swapping the sticks on my PS4…

I tried swapping the sticks on my PS4 Marius but couldn’t put it back together properly so sent it off to Nova and he sorted it within 2 days and added clicky face buttons, great service and is very quick to reply with any queries, highly recommend.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Iv used this company a few times now

Iv used this company a few times now . There a long way from me kent to Liverpool. But I trusted them to work in my controller , well all I can say is I highly recommend them. Iv sent it off to them 3/4 times now . Just had it back from them again and always top fantastic work. Will let you know as thay go working on it. Really top quality work

15 September 2026
Unprompted review
Rated 1 out of 5 stars

TMR No won’t be ordering again don’t…

TMR No won’t be ordering again don’t stay central my normal stick do a better job

13 September 2026
Unprompted review
Nova Controllers Mods & Repairs logo

Reply from Nova Controllers Mods & Repairs

Sorry to hear you feel the TMR upgrade wasn’t worth it.

We did discuss this with you directly and reviewed the readings shown in your video. The readings shown were 0.020 (2%) and 0.010 (1%), which are normal centering ranges.

It’s also worth clarifying that TMR modules use magnetic sensing technology, so they can show a small amount of movement or jitter around the centre point. A perfectly fixed 0% reading cannot be guaranteed by any technician, and slight variation at centre does not necessarily mean the module is faulty.

We explained this to you and recommended a small in-game deadzone adjustment based on the readings shown. We’re always happy to investigate any genuine fault under warranty, but the readings shown in this case did not indicate stick drift according to our published warranty terms.

We’re sorry you’re unhappy with the result, but this is a normal range and we do feel it’s important to clarify the facts for anyone reading the review.

Rated 1 out of 5 stars

Terrible Communication

Haven’t received my controller back just yet so can’t give a review on that but I can give a review on communication, Awful got told 2-3 times I’d have an ETA, messages getting read and ignored, 0 updates on the progress of my controller and received an email this morning about my controller being sent back to me, still nothing from the company. After seeing multiple reviews about great communication and updates they are either paid reviews or people the company know personally cause the communication I got was non-existent

7 September 2026
Unprompted review
Nova Controllers Mods & Repairs logo

Reply from Nova Controllers Mods & Repairs

We’re genuinely sorry to hear that you’ve been left feeling this way. You’re absolutely right that, regardless of what is happening behind the scenes, you should have received the updates and ETA’s you were promised.

We recently moved our workshop, and unfortunately the transition has caused some disruption to our usual communication and turnaround processes. That said, this is an explanation, not an excuse. We should have kept you properly informed and we apologise for that.

We can also assure you that our reviews are not paid for or limited to people we know personally. We’re disappointed that your experience has led you to feel otherwise, particularly as communication is something we take seriously, we try to reply to as many messages as we can however our base line for communication is email, as we do send out email notifications which you would have received, but it has been known by past experiences with other customers that our email notifications can possibly end up in your junk mail box.

We hope that the finished controller meets your expectations.

Rated 5 out of 5 stars

Best Repair / Modding Company

I have been using nova controllers for a fair few years now , I believe it’s run by a guy called Lee.

Lees a friendly guy and professional , I feel sorry for him the amount of questions I always ask him as I’m a bit of a controller snob ( my bad )

But he always helps.

The controllers that nova controllers produce are honestly imo as good if not better than scuff controllers.
I’ve sent in controllers to be modded and bought his own designs and I have honestly never had a complaint when it comes to quality.
Nova flex pro particularly - amazing controller.
I love how crisp the back buttons are

I’ve used other similar companies in the past and nova controllers is the best I’ve used.
Lee always strives for the best quality every time.
Attention to detail and quality control is top tier.
Small business with a big reputation.

Only place I will go and trust when it comes to my controllers wether modding or repairing

Top quality.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing work.

Been wanting an upgrade to my controllers for a long time but didn't know who to use and thankfully found nova locally. Top guy, Great communication and outstanding quality into his work. Highly recommended and will definitely be using again.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nova…

Excellent service from Nova Controllers! The quality is simply outstanding, and they are always a pleasure to work with. Highly professional, reliable, and consistently delivering great results. Highly recommended!

31 July 2026
Rated 5 out of 5 stars

The work that was done to my PS5 controller

The work that was done to my PS5 controller was absolutely amazing and is now letting me plays games where there was no option to invert either or both axis'.

The cost was not expensive and the service was just 10/10.

31 July 2026
Rated 4 out of 5 stars

So true story…

So true story, “the algorithm” picked up on my need for a new controller and the Faceybook started showing me Nova ads for custom builds with TMR sticks - I’d looked at a few of these custom job places and Nova seemed the most wallet friendly. I thought what convenient timing, had a little ganders and placed my order. Since that moment, I haven’t seen a single Nova ad since and an unsettling sense of dread washed over me.
I dutifully waited as patiently as possible. Their website does mention potential build time of “3-5 weeks” so I bided my time with one eye firmly on the calendar. Some time around week 4, I dropped an email asking for a status report on my order. I got no reply for a week. When the reply came, it was automated and scripted and advising me words to the effect of, “we’re about to start on it!”… awesome, I thought and replied “when can I expect a knock on my door?” - I may or may not have included a laugh emoji at the end there but I digress, it’s irrelevant other than my own coping mechanism.
I’ve seen videos of people taking controllers apart, customising and reassembling online and thought, they must have everything they need right? This won’t take too long right? Right?!
Now tbf I wasn’t aware of their order backlog until I was scrolling through their posts to be sure that they were in fact legit - part of me still feared the worst and the generic auto script reply hadn’t made me feel any better. All I could do is wait.
So a week after I received the “we’re starting on it” and no reply to my reply, I received another generic mail stating that work was completed and my new fancy schmancy controller would be with me soon! Fantastic! Phew!
In fact, it arrived within 24 hours of that mail and it’s awesome. It’s everything I specified. Nothing fancy. Plain white. Standard triggers and buttons. Just the only thing different from any other Dualsense being the K Silver sticks. And now, EAFC26 is a different game and I feel like a better player already…
So why am I ranting? Why 4/5 stars? Everything was done in the timeframe stated! It looks great and the price tag was reasonable. Delivery was swift. Packaging decent and secure. So why?
Communication!!! Simples. Please. Work on that. Literally had anxiety attacks over this crap. Other than that, thoroughly recommend! 😂👍

30 July 2026
Rated 5 out of 5 stars

Great service

Even though my order didn't go to plan due to royal mail losing my controller, nova were very supportive and extremely quick to get my order sorted.
Service was brilliant and customer service even better.
As for my upgraded PS5 controller, the upgrade is phenomenal.

14 July 2026
Rated 5 out of 5 stars

Overall really satisfied with the…

Overall really satisfied with the experience. The wait time for the controller was a little bit long but I was made aware upfront that this might be the case and was given helpful updates via email that put my mind to rest. Product is great and will look to use more.

9 July 2026
Rated 5 out of 5 stars

Nova Repair

The guys at Nova are very helpful & quick to respond to questions. Thought the controller was dead & had issues getting a repair through other companies. They sorted it out in no time at all & it feels better than new! Would highly recommend them.

29 June 2026

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