Notion Reviews 

Terrible interface to manage plans and accounts.
Hard to keep track of subscriptions ; when click on email link to manage subscription; that doesn’t work
Wants your $ and hard to unsubscribe

A frustrating start to what looks like a promising platform.

I wanted to trial Notion as a potential operating system for my business, but what should have been a straightforward onboarding process became unnecessarily confusing around startup offers, partner programmes, account logins and workspaces.

At one stage I effectively ended up with duplicate account/workspace contexts, including one created through Sign in with ChatGPT and another tied to my business email. That left me unclear about which workspace actually contained the promotional trial and, more importantly, where I should start building and testing the product.

Support has been polite, but responses have generally taken around a day and several issues have required repeated clarification. A meaningful part of my 30-day trial has therefore elapsed before I have been able to start properly evaluating the platform.

The experience has also prompted me to look more seriously at the alternatives. For a finance professional looking for relationship management, project workflows, knowledge management and AI, there is now a strong and growing range of competing products, alongside increasingly practical options for building more bespoke internal systems.

Notion itself still looks potentially very capable, which is why the difficult onboarding experience is particularly disappointing. I hope the remaining issues can be resolved quickly so I can finally assess the product on its merits.

they will give you a trial and then will cancel it in the middle of it for no good reason.

I've used Notion for years and am a huge advocate for this template-based, user-friendly software that has continued to set the bar high in performance, convenience, and adaptability. They're continually running good programs, in-person events, and have a fantastic community that helps one another out. Highly recommend Notion to everyone I meet, have done so for years and will continue to do so. Thanks for an amazing product!

Notion generated an invoice on 13 July 2026. I deleted the related workspace and account about an hour later because I no longer wanted or used the service. Despite the account being deleted, Notion continued retrying the payment and eventually charged me R474.16 on 31 July.

I contacted support as soon as the payment was taken. I explained that I had already tried to cancel, deleted the account and workspace, and received no benefit from the subscription afterward. Support confirmed the dates and acknowledged that the payment was collected after the workspace had been deleted. However, they repeatedly refused a refund because their three-day refund period starts when the invoice is generated, rather than when the payment is actually collected.

What I find especially unreasonable is that deleting the account did not stop the outstanding invoice or further payment attempts, and this was not made clear. Instead of properly considering the circumstances or offering a reasonable goodwill exception, support simply repeated the policy and closed the ticket.

This is the worst customer service experience I have had with a software company. Based on how this matter was handled, I will never use or recommend Notion again.

I’d strongly recommend that people do not use this product or sign up for the free trial. I signed up to try the product and didn’t feel that it met my needs. It was overly complicated and not what I needed. I ended my trial and have just realized they’ve been charging me for the past three months. I tried to get a refund and they are refusing. Terrible experience.

Been using Notion for about 3 months now and honestly it's become part of my daily routine. The interface is clean, ${pick(['everything loads fast', 'features work smoothly', 'no complaints really'])}. Pretty happy overall with my experience.

love this tool.

It took me a couple of days to get used to the way Notion works. At first it's overwhelming, but if you give it some time, you really start to appreciate the usefulness of this tool. My favourite features are syncing across different devices and apps, and the range of options and formats for organising your life. Their AI feature definitely needs some tweaks, however - it struggles to create simplicity.

Very inflexible with their policies. Their business practices feel a bit scammy!

Awful company. Do not subscribe. Even after cancelling my account and subscription, they keep trying to charge my card. It’s borderline fraud. They will refuse to accept a subscription cancellation

I was charged €406.98 for an annual renewal with no clear advance reminder before the charge. I contacted support the same period requesting either a refund or a pro-rated refund for the unused portion, and offered to downgrade immediately so it wouldn’t renew again. The agent cited a 30-day policy and, after I asked for the case to be escalated, the ticket was auto-closed without the issue being resolved or reviewed by anyone able to make an exception.

Under EU consumer rules, auto-renewals of this size require clear and timely notice before charging. I tried in good faith to resolve this directly and was met with silence. Disappointing handling of a straightforward billing request.

A really good app if its considered for notes ,for student ,for making a to do list ,and to write your own notes ,,ai is good too ,,but issues with it is that it needs some improvement in' to do list ' a function where the box for ticking off tasks can be added everywhere ,not only on that page only ,,and for the ai it is good but its use is limited and after use it just locks its self .As there is vast competition in ai and most of people usethis application to use ai side by side with their work to make it efficient and if it turns out the ai gets locked after some use then they will just delete it ,so this issue should be solved

Great product but extremely hard to use. Consistently requires screenshots / asking claude for new users to accomplish simple tasks.

I use Notion in my personal and professional life daily. Overall, I believe the app allows for decent customization of simple databases, which can be built up and easily shared between a team, friends, or clients. I find Notion is easy to build policies and project management tools for my work. I enjoy the template marketplace, which makes it easy for me to build off of something existing or get inspiration for my own pages. I find the free plan is quite generous and allows for several free integrations. I find a lot of the third-party apps have been well developed and work well within Notion. I preferred Notion before it was heavily trying to push the AI though. I find I don't use Notion AI much because there is often misunderstandings or hallucinations which cause me to waste time trying to correct. If you require complex data analysis, Notion is not the best tool. However, if you are looking for a second brain to compose your thoughts, it is a decent platform with a learning curve. There are many YouTube videos to help inspire or troubleshoot though.

No real customer support at all, 100% SCAM AI website that operates fully on theft and has so-so "runs" that can do mostly basic AI tasks but only if You pay up for more than 1 month or 400 RUNS (executions of AI commands) and all 400 are easily spent over few days and then it takes few months to be able to "RUN" again ... or a hefty price to renew. Avoid at all costs as there are a ton of better and FREE AI apps. I am still waiting for answer to my compolaints (I raised a month ago ... but I doubt I will ever get any real answer)

What a load of c**p! Just installed on my android and it went straight to AI. No visible menus nor anyway to navigate to get started. If the is then it is well hidden! During installation it prompted me to install the Notion Calendar. I did and it just sits there when you open it and does nothing. No user friendly guidance to get you started. Unless I am missing something, don't bother.

Review: Notion – A Brilliant Trap for Productivity Seekers (Warning: Token Extortion)
Title: From Blessing to Financial Nightmare – When AI Organization Becomes an Unaffordable Hostage Situation
If you are looking for a solution to organize your life through text input and AI agents—especially when dealing with ADHD or complex projects—you will inevitably stumble upon the new Notion agents. And yes, the functionality is excellent. The morning briefings, the automated calendar organization, and the constant background activity are exactly what modern assistive work should look like. But this is where the praise ends and the systematic rip-off begins.
1. The Unaffordable Token System:
Notion has created a system that relies on agents being constantly active in the background. That is the only way they can reliably remind you of appointments, create briefings, and sync information in real-time. But this is exactly where the trap snaps shut: every move, every reminder, every single action by these agents costs tokens. What starts as a seemingly fair price turns into a bottomless pit within a very short time. For a system that must work 24/7 to fulfill its purpose, charging per token is unethical and financially non-viable.
2. Technology Only for the Rich:
This is a prime example of two-class technology. If you don't have a bloated business account to pump hundreds of dollars into token refills every month, you are left behind. Notion shows us exactly how perfect the solution to our chaos could be, only to snatch it away unless we are willing to pay extra for every single automated click. It is a disgrace for a software that claims to "revolutionize" the workflow.
3. A Testament to Microsoft's Failure:
It is an unprecedented embarrassment that a trillion-dollar corporation like Microsoft, despite owning Windows, Outlook, and Teams, fails to offer even a remotely efficient system for task and project management. While their CEO throws billions out the window to research eternal life, the average user is drowning in an outdated Excel swamp. Microsoft has the resources but zero interest in a real solution for people. You couldn't draw a more pathetic picture of a lack of innovation coupled with megalomania.
4. Google's Pathetic Performance:
Google also deserves a mention: they own the entire ecosystem—Calendar, Docs, Gmail, Gemini AI. They have the power to create a perfect, integrated Notion clone that handles everything. Instead, they fail miserably at meaningfully connecting their own services.
Conclusion:
Notion offers a brilliant drug—perfect organization—only to bleed users dry through token addiction. It is an insult to hide innovative assistance systems behind such a paywall. Anyone who can rely on their own hardware (local LLMs) should turn their back on Notion. These companies have no interest in your productivity; they only want to monetize your dependency.

Trash, I was sold some templates by Oliver notion that were a total scam. you should regulate your platform better.

I am deeply shocked and disappointed by Notion's highly misleading UI/UX layout and their inflexible customer service.

While simply trying to share content from my workspace, the platform's interface implicitly added users as "Members" instead of "Guests" and automatically upgraded my workspace to a high-tier Business Yearly plan. I had absolutely no intention of upgrading, nor did I realize a massive charge was being processed. I only discovered this huge financial burden weeks later on my credit card statement.

Upon realizing the mistake, I immediately went into my settings and deleted all additional members to correct the workspace. I am a single, individual user who has absolutely no need for enterprise-level features.

I reached out to Notion support explaining the situation, but the agent (Maurice) completely hid behind their rigid "annual refund policy window," refusing to issue even a prorated refund for the remaining 11 months of a service I am not using and have already canceled in my settings. Forcing an individual to pay over $830 USD for an accidental click during a content-sharing process is completely unfair and predatory.

Please be extremely careful when clicking anything in Notion, as their interface is designed to trap you into expensive subscriptions, and their support team will show zero empathy or flexibility to help you fix an honest mistake.