NOTINO HR Reviews 

5,702
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times and the wide selection of quality beauty and haircare products available on the online platform. People are also very happy with the reasonable prices, the easy ordering process, and the carefully wrapped items arriving safely in perfect condition. Some people were dissatisfied with extra delivery charges and unexpected fees that significantly affected the final cost of their purchases. A few reviewers also mentioned encountering frustrating problems with delayed shipping dates, poor courier services, or missing items inside their delivered packages.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great array of items and wide... See more

Delivery service

Customers report positive experiences with the delivery service, often highlighting fast shipping times and... See more

Price

Reviewers highlight positive aspects of price, noting affordable options, great discounts, and products that... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in excellent... See more

Order

Users describe ambiguous interactions with order, reflecting a mix of very positive and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You can find almost anything you need, and they restock as fast as possible. I love that I can track when they do. They follow trends and add products accordingly, have discounts often, and even witho... See more

Rated 5 out of 5 stars

This time it is a five star experience. However, I do not support chargeable delivery to store. All companies deliver their goods to their stores for free.

Rated 5 out of 5 stars

I received 5% extra code, but I did not copy it and when I closed it I could not get it any more, I wish this would not get lost, but it would stay in my shopping bag as an option to use...

Rated 5 out of 5 stars

Very well stocked shop, there are always promotions, there is something for everyone. Very well stocked shop, there are always promotions and there is something for everyone. Easy ordering, delivery... See more


Company details

  1. Perfume store
  2. Cosmetics shop

Written by the company

Online parfumerija Notino! Parfemi u ponudi tjedna ✓  Brza dostava ✓ Ponuda parfema i kozmetike ✓ Vaša online trgovina | notino.hr


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(5,702)

400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dear friends,I am so happy to have…

Dear friends,I am so happy to have opportunity to buy on your webshop.Affordable Discovery boxes are wonderful .As a pensioner, I have a chance to try very expensive parfumes and to buy presents for my family and friends.I would never have a chanse to buy a lot of these parfumes.I can also try a lot of fragrances.Thank you a lot .You enable us,elderly women, to be ladies.You also get super detailed informations about all the products.Actions are also ok.Greetings and best wishes from Croatia

1 September 2026
Unprompted review
Rated 2 out of 5 stars

A bit strange above 70€ free delivery…

A bit strange above 70€ free delivery but it look’s like it is not.
In my case delivery was charged 3.9€,with bill above 70€.
Something to be improved.
I place order anyway but should be more accurate and precise stated

19 August 2026
Unprompted review
Rated 3 out of 5 stars

Perfect beige flawles finish

Unfortunately, you don't carry my shade of Perfect Beige foundation,but I hope the single Elizabeth Arden shade you do have will work. I would be happier if you stocked that one too, since it is still being produced!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I was shopping from Notino for 6 years

I was shopping from Notino for 6 years. I never had problems and I always paid and got my products. Latest order I made was around 137 euros, and when I got the package there were missing items in the amount of around 20 euros. I wrote to them telling them that I’m a regular customer and that this has never happened within the 6 years I have been buying from their website. They answered that their camera had seen the items packed inside and didn’t do anything about it. Really disappointed.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Delivery problems

What's wrong with delivery from Notino last 5 months??It said 2 to 4 days delivery max.but but after a 7 days still no signs from my package ??? They change date delivery every day,is this how you treat a regulal costumers??And last time they send me package in other post office ,now is DPD and still nothing but it's worst .This behaviour is not acceptable, if they don't stop with this i will stop buying at NOTINO.HR cos it's shamefull !!

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible return policy

Horrible return policy. They will not exchange a faulty product, until you send them a video as proof and package the item back, take it to send and pay for the shipping back yourself. As alternative, they offered a coupon for their webside under 50% of the value of the product. Product: La Roche Eau Thermale 300 mL spray

1 July 2026
Unprompted review

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