I have used this company 3 times and they have always been on time and in communication with us. we had a small hick up when we arrived and the driver was waiting elsewhere so we had to eventually ph... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver was very friendly, attentive and very apologetic. Kept in contact with me over the phone. We were ending up waiting for him 30 min at pick up time on airport due to heavy traffic bit it was no... See more
Company replied
On our way over to our hotel the driver was lovely, helped with bags and tried talking a little with Englishnot being the best he still tried, late picking us up but texted me and kept me in the loop... See more
Company replied
Good drivers with responsible driving. I’m only giving four stars, since the first driver was ten Minutes-Late, but all over a Good Experience. I would recommend the service.
Company replied
Company details
Information provided by various external sources
At MyTransfers we offer reliable airport transfers worldwide. Book Today your airport or holiday taxi or minivan transfer and save BIG. Pre-book your private door-to-door transfer anywhere in the world.
Contact info
United States
- bookings@mytransfers.com
- mytransfers.com
4.1
Great
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Our journey from resort to the airport…
Our journey from resort to the airport on Thursday was very smooth. Our driver was friendly and timely.
Our collection from the airport wasn’t so great as we had to wait for our driver for around 40 minutes after collecting our luggage.
29 August 2026
Reply from My Transfers
Dear Sally,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
Great service great price
Great service great price, great experience. What more can I say.
30 August 2026
Reply from My Transfers
Dear Henry,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Excellent service no complaints at all…
Excellent service no complaints at all , waiting at airport to collect us , very pleasant and helpful , will use them again
28 August 2026
Reply from My Transfers
Dear Val,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Child seat request
I had requested a child seat in advance, but unfortunately, when the driver arrived, no child seat was provided. I explained the situation and asked if there was any possible solution. However, the driver informed me that nothing could be done and that I would either have to travel without the child seat, which I did not consider safe, or not travel with him at all.
29 August 2026
Reply from My Transfers
Dear Álvaro,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
Very very good
29 August 2026
Reply from My Transfers
Dear Eva,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Transfer taxi
They were brilliant.we arrived late,our driver was excellent and drove very well.
The return was just as smooth.
We had ordered child seats which were provided.
Great service I would highly recommend them.
28 August 2026
Reply from My Transfers
Dear Roy,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Transfer forgotren abd sent Dirty Taxi 30 mins later
I ordered a Sedan to be picked up at 11:30 which did not arrive. When I called Customer Service at 11:35 they needed a Long time to get back and then sent a dirty taxi with no sirconditioning abd Not enough Space 30 mins later meaning we had intense time pressure at Airport. I emailed twice making a claim for a refund because I did not get what I paid for abd extreme delay abd have still not heard back. Have informed every one i know to Never Use this service. Will be lodging a formal complaint mentioning infrongenebr of Customer rights since I still have no response
29 August 2026
Reply from My Transfers
Dear Customer,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
They are not sending any drivers
They are not sending any drivers. They just confirm the trip, take you money, and no sending any driver. This is the 3rd bad experience with those awfull amateurs.
5 September 2026
Unprompted review
Reply from My Transfers
Dear Exotic Travel,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
Reply from My Transfers
Dear Evelin,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Reply from My Transfers
Dear Andrew,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Speedy, easy transfer booking
Quick and easy to use and by far the cheapest transfers available for my trip.
4 September 2026
Unprompted review
Reply from My Transfers
Dear Sarah,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Everything on time
Everything on time, Informations about the driver and the car to find them easily.
Great Service at Kos.
28 August 2026
Reply from My Transfers
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Never picked up no reply
28 August 2026
Reply from My Transfers
Dear Brendan,
We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.
Kind regards
MyTransfers team
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards,
MyTransfers Team
Reply from My Transfers
Dear Edel,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
reliable and pleasant
25 August 2026
Reply from My Transfers
Dear Jane,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Comfort and Satisfaction.
Our first experience of this service. A polite driver who put us at our ease, loaded the luggage and drove off. The subsequent drive was the best over some 30 years. Quiet, gentle and professional, a relaxing ride. Thank you.
27 August 2026
Reply from My Transfers
Dear David,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
Reply from My Transfers
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!
Kind regards
MyTransfers Team
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