Mia Tui Ltd Reviews 4,590

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the superior quality of the products, highlighting the meticulous craftsmanship and durable materials used in both bags and accessories. People appreciate the thoughtful designs that cater to various needs, whether for daily use, travel, or specific activities like gym visits or shopping. Customers also rave about the exceptional delivery service, noting the speed and efficiency with which orders are processed and shipped. The company's customer service receives high marks, with reviewers frequently mentioning the helpfulness, responsiveness, and personalized attention they receive. Consumers value the wide range of products available, with many stating that they find a suitable bag for every occasion and appreciate the variety of colors and styles offered.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ordered 3 x sets of various size packing cubes in navy and navy spot (my case is navy). Good quality and strong zips. Having various sizes certainly helps when packing. I am currently using for... See more

Rated 5 out of 5 stars
Verified

Love my Mia TUI products. Always good quality. I only have Mia TUI bags now as they are roomy and reliable. Even the small bags are very practical and useful for holiday trips when you only want those... See more

Rated 5 out of 5 stars
Verified

Yet again, Mia Tui deliver! Gorgeous new handbag, full of all the Standard specifications, beautiful lining, strong zips, key chain, pen holders etc all inside a beautiful faux leather casing. Fabu... See more

Rated 5 out of 5 stars
Verified

Mia Tui is a company which offers beautiful bags which can be used on a daily basis or for travel, they have a bag for everything. This year before I discovered the brand I travelled without packing... See more

Rated 5 out of 5 stars
Verified

This was my first clothing order although I have numerous bags. I’m pleased to say the jumper is lovely and a good fit. I also ordered a pair of earrings and they look lovely too. Any time I have co... See more

Rated 5 out of 5 stars
Verified

Liked the detailed description of the different bags including sizes and weights enabling me to make a good choice to meet my requirements. Ordered the Jenny lite in leopard which arrived on time and... See more

Rated 5 out of 5 stars
Verified

Mia Tui has one of the most outstanding customer service teams in retail — truly a benchmark for others to follow! They’re incredibly responsive to emails, keep customers well-informed about stock u... See more

Rated 5 out of 5 stars
Verified

I've been buying from Mia Tui for many years and have always found their bags and Customer Service to be outstanding. If I need or want a new bag for myself or for a gift, I go to the MiaTui website... See more

Rated 5 out of 5 stars
Verified

Excellent customer service at the outlet shop at the warehouse in Newport Pagnell. I spent at least 30 minutes exploring a range of bags before choosing 2. Im very happy with the quality and design o... See more

Rated 5 out of 5 stars
Verified

I am so happy with my Jennie Travel Bag! It’s exactly what I’ve been looking for - a great size, really well made, and so practical for travelling and work. You can tell a lot of thought has gone... See more

Rated 5 out of 5 stars
Verified

The team are so helpful and always package items so carefully and with thought. Nothing is a problem for them. The bags are so good and designed for the modern day woman as well as traditional ones to... See more

Rated 5 out of 5 stars
Verified

Great customer service (I got a little bit muddled and ordered twice - I realized my mistake very quickly and contacted customer service who reversed one of the entries). Lovely bag, not too small/no... See more

Rated 5 out of 5 stars
Verified

I am amazed at how much necessary content I can fit into this small, lightweight bag. Truly brilliant! Signposted to me by a friend who has two in different colours. Wonderful!

Rated 5 out of 5 stars
Verified

I’ve just bought my second Jess, in red. I’ve had my first one, in navy, for many years and it’s still going strong - it’s had some heavy weight in it and travelled the world but the straps, which ar... See more

Rated 5 out of 5 stars
Verified

Easy order website Delivery arrived quicker than expected Items well packaged The bags were well made, lots of detail and as described The bags exceeded my expectations

Rated 4 out of 5 stars
Verified

I really can't fault the service or the quality of the item - unfortunately the bag is just too heavy. When packed it would be most uncomfortable to carry through an airport. Even more unfortunatel... See more

Rated 5 out of 5 stars
Verified

I have always been happy with my MiaTui products, the handbags or travel accessories are full of little pockets to help you organise your day and l love the bright blue lining. Recently l used my e... See more

Rated 5 out of 5 stars
Verified

Luxurious and practical merchandise. Clear ordering, swift delivery, great value for money. Love my new one it’s great for work and controls me not carrying too much. Has a Key chain and bottle holder... See more

Rated 5 out of 5 stars
Verified

Mia Tui bags are beautifully made with good quality materials, their designs are amazing! There is a bag for every occasion and come with a great variety of colours. They also sell jewellery and cl... See more

Rated 5 out of 5 stars
Verified

Usual fast delivery. No issues. Never had a problem with Mia Tui. Always super quick delivery. I usually order later at night & my goods are delivered in 2 days. Can't recommend enough. Fabulous choi... See more

Rated 5 out of 5 stars
Verified

Customer service was excellent sorting out a problem re: my delivery address. Partly my fault.I haven’t actually used my expander Lite and free packing cubes yet. As I’m saving them for my next trip.... See more

Rated 5 out of 5 stars
Verified

Prompt delivery on Mia Tui's part (post office sent to wrong sorting office) and bags as described. Good descriptions online before buying. Not bad quality for price.

Rated 5 out of 5 stars
Verified

I have been buying bags from Mia Tui for many years. They are great quality, and they are always bringing out new styles and colours. There really is a bag for every occasion and need! Their custom... See more

Rated 5 out of 5 stars
Verified

Always excellent service from the Mia Tui girls, excellent products, excellent communication (love the lives on Facebook), excellent issue resolving. I will return to Mia Tui time and time again. Eve... See more

Rated 5 out of 5 stars
Verified

I found this company a little while ago now and I have become a firm Mia Tui addict. They have such a great range of bags with beautiful colours, which is always being updated and revised. The bags ar... See more

Rated 5 out of 5 stars
Verified

Mia Tui bags are so beautiful and so practical. Always a light, bright interior so you can find your things. I have several bags now and am contemplating buying another. Need to look at the clothing t... See more

Rated 5 out of 5 stars
Verified

This is a great company with a great community friendship group. It’s like one big family sharing their Mia Tui experiences. You really feel connected with the staff. Plenty of offers new styles an... See more

Rated 5 out of 5 stars

Ordered exact replacement for existing bag which is in need of replacement, it’s had some hammer! It fits the bill in so many ways, size, colour, durability. My dealings with Mia Tui have been excelle... See more

Rated 5 out of 5 stars

Bought the expander-lite offer of the bag and 3 packing cubes. The bag was so useful. Small enough for under the seat. Pocket that slips over suitcase handles. Stuffed all my duty free in, so had to e... See more

Rated 5 out of 5 stars
Verified

A super company. I have many bags and accessories and often get compliments especially for the more unusual bag colours. The bags are waterproof. Aspen and Darcy are my favourites just now. Aspen for... See more

Rated 5 out of 5 stars
Verified

Have many items from this brand - for both shopping, the gym and travel. They are well made and well designed and as well as being really good looking they are a great help with organisation and the e... See more

Rated 5 out of 5 stars
Verified

I am an elderly person who is not too clever with computers so it was so easy to order the handbag for my daughter as a gift. Not much else to say about your company except your handbags are exception... See more

Rated 5 out of 5 stars
Verified

Great products, quick delivery and very good customer service. Love the colours and the style of products (have travel bag, backpacks and several cross body bags!) quality is also fab

Rated 5 out of 5 stars
Verified

Quality goods, form and function. Mia Tui's customer service is exceptional - they respond quickly. A bonus is that they often have discounts on their products. Love their bags!

Rated 5 out of 5 stars
Verified

Clear, informative and easy to navigate website. Item arrived speedily. So pleased straps are now same material as the bag - not keen on the webbing straps as they are less comfortable. Thank you for... See more

Rated 5 out of 5 stars
Verified

I've ordered items several times from this outlet and am impressed by the website, service and efficient delivery. The accessories purchased were well made and very useful.

Rated 5 out of 5 stars
Verified

I would highly recommended MiaTui. I don’t know how I managed at work before I bought the laptop bag. My travel bag is fab along with my travel wallet and a Megan bag. All fabulous!

Rated 5 out of 5 stars
Verified

Bought the Emma sling bag after watching the video. I chose the tan colour. Very pleased with it, exactly as described. Quick delivery. I will be ordering more from you.

Rated 5 out of 5 stars
Verified

High quality service and an excellent product. I am delighted with my purchase and it was delivered on time.

Rated 5 out of 5 stars
Verified

Service is par to none. Very helpful staff. Easy to use website and super quick delivery. Ordered the space saver packing cubes, just brilliant. Makes packing alot easier at the end too.

Rated 5 out of 5 stars
Verified

Everything about dealing with this company is easy! I have brought quite a few different pieces, all have been as stated. The products are well made and look good! Ordering is easy and everything arri... See more

Rated 5 out of 5 stars
Verified

Great company and great customer service. Have been buying off them for several years.

Rated 5 out of 5 stars
Verified

Recommended by sister, the bags are great, exactly what I need and delivered in great time

Rated 5 out of 5 stars
Verified

Lovely new handbag and purse for a great price. Really stylish and just what I needed to replace my old handbag.

Rated 5 out of 5 stars
Verified

Always do with your company. Quick delivery. Very well packaged and a lovely product when you open it!

Rated 5 out of 5 stars
Verified

Good range of products. Reasonably priced. Good quality. Quick delivery

Rated 5 out of 5 stars
Verified

Great bags and accessories. Stylish and hard wearing. Prompt delivery after ordering.

Rated 5 out of 5 stars
Verified

The company make quality bags which are dispatched promptly and this arrived two days after posting. The bag is great for carrying the things I need when I go out and is comfortable to carry on my... See more

Rated 5 out of 5 stars
Verified

As usual, I was thrilled by the quality and style of the bags I ordered. Items were despatched quickly and packed securely. The slip covers on the bags not only protect the bags from damage in transi... See more

Rated 5 out of 5 stars
Verified

Goods always delivered quickly and well packaged. Customer service team are excellent if any exchange is needed.

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Company details

  1. #5 of 42 best companies in Handbags Shop
  2. #1 of 47 best companies in Costume Jewellery Shop
  3. #7 of 292 best companies in Fashion accessories shop

About Mia Tui Ltd

Written by the company

I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.

Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.

You might have even chatted with some of them on the phone or had them pack and send your new bag for you!

Come and meet the Mia Tui Team -  We're a friendly bunch.
Charlotte x

Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.

Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.

Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!

When she's not at work, Emma can be found tending to her garden or spending time with loved ones.

If Emma could choose any superpower, she'd choose the ability to heal. 

We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager

Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.

Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.

But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!

When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.

If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!

We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.

Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!

In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.

If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.

Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.

Kirsty - Customer Service Executive 

Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.

Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.

Here's something that may surprise you - Kirsty's actual first name is Julia, which is  her middle name.

Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.

If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.

Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.

Charlotte - Founder & Owner

Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.

My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.

Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!

In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.

I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.

Meet Van & The Mia Tui Team in Vietnam

Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.

Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.

Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.

Mia Tui a Family Business

Written by the company

Where Customers Come First ❤️
At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.

Our Promise To You

60 Day Money Back Guarantee

60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.

Return within 60 days of receiving your purchase, to be eligible for a refund.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Customer service of the highest level

The bags are addictive and always at a good price
Lots of great deals to be had.
Staff are amazing and always willing to help out even if you’ve made a mistake, nothing is too much for them and they go over and above to help

2 October 2025
Rated 2 out of 5 stars
Verified

Very disappointed with quality and…

Very disappointed with quality and style of strap on the bag looks very tacky
Thanks for replying but like I said very disappointed 😞 I have had to cut the strap of the Lottie bag to attach strap from my other Mia tu bag. I have at least 6 bags including the Lottie in Tan and Navy with PU straps on they are so much better.

30 September 2025
Mia Tui Ltd logo

Reply from Mia Tui Ltd

Hi, thank you for your feedback. I think you are referring to the strap on the FREE Lottie bag you received. We are changing the strap to be in the Faux-Leather in the future

Rated 5 out of 5 stars
Verified

Love my Mia TUI products

Love my Mia TUI products. Always good quality. I only have Mia TUI bags now as they are roomy and reliable. Even the small bags are very practical and useful for holiday trips when you only want those few essentials in your bag like sunglasses,sun cream. The packing cubes are also a useful addition to the holiday packing preparation.

26 September 2025
Rated 5 out of 5 stars
Verified

Another win!

Yet again, Mia Tui deliver! Gorgeous new handbag, full of all the Standard specifications, beautiful lining, strong zips, key chain, pen holders etc all inside a beautiful faux leather casing. Fabulous size for everyday use.
5* for Zara.

15 September 2025
Rated 5 out of 5 stars
Verified

Another successful order

This was my first clothing order although I have numerous bags. I’m pleased to say the jumper is lovely and a good fit. I also ordered a pair of earrings and they look lovely too.
Any time I have contacted customer services they have exceptionally helpful and sorted the issue with efficiency.

20 October 2025

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