Ordered 3 x sets of various size packing cubes in navy and navy spot (my case is navy). Good quality and strong zips. Having various sizes certainly helps when packing. I am currently using for... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #5 of 42 best companies in Handbags Shop
- #1 of 47 best companies in Costume Jewellery Shop
- #7 of 292 best companies in Fashion accessories shop
About Mia Tui Ltd
Written by the company
Charlotte x
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Written by the company
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
Return within 60 days of receiving your purchase, to be eligible for a refund.
Contact info
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, United Kingdom
- 01908 714562
- hello@miatui.com
- miatui.com
Replied to 40% of negative reviews
Typically replies within 24 hours
Customer service of the highest level
The bags are addictive and always at a good price
Lots of great deals to be had.
Staff are amazing and always willing to help out even if you’ve made a mistake, nothing is too much for them and they go over and above to help
The fact that I order a bag and it…
The fact that I order a bag and it arrives within a couple of days by Royal Mail who deliver a friendly service.
Amazing customer service and orders…
Amazing customer service and orders dispatched super quickly!
Lots of variety of bags and…
Lots of variety of bags and accessories. Easy to order and quick delivery and reasonably priced, great colours
Lovely Bag & Great Experience with Mia Tui
Received my bag in super quick time. Happy with my purchase as always.
Great customer service.
Very disappointed with quality and…
Very disappointed with quality and style of strap on the bag looks very tacky
Thanks for replying but like I said very disappointed 😞 I have had to cut the strap of the Lottie bag to attach strap from my other Mia tu bag. I have at least 6 bags including the Lottie in Tan and Navy with PU straps on they are so much better.
Reply from Mia Tui Ltd
Great prodiucts
Great products, Facebook lives,great communication. I am a returning customer and only use Mia Tui handbags and backpacks.
Absolutely love my travel tote and backpack you have thought about everything for the traveller
Absolutely love t
I have 4 of the bags now
I have 4 of the bags now, 1 for large weekends away 1 as a hand luggage and 2 cross over ones. They are all beautifully well made, designed and affordable.
Love my Mia TUI products
Love my Mia TUI products. Always good quality. I only have Mia TUI bags now as they are roomy and reliable. Even the small bags are very practical and useful for holiday trips when you only want those few essentials in your bag like sunglasses,sun cream. The packing cubes are also a useful addition to the holiday packing preparation.
Another win!
Yet again, Mia Tui deliver! Gorgeous new handbag, full of all the Standard specifications, beautiful lining, strong zips, key chain, pen holders etc all inside a beautiful faux leather casing. Fabulous size for everyday use.
5* for Zara.
Exceeded my expectations
Easy order website
Delivery arrived quicker than expected
Items well packaged
The bags were well made, lots of detail and as described
The bags exceeded my expectations
Another successful order
This was my first clothing order although I have numerous bags. I’m pleased to say the jumper is lovely and a good fit. I also ordered a pair of earrings and they look lovely too.
Any time I have contacted customer services they have exceptionally helpful and sorted the issue with efficiency.
Lovely new handbag
Lovely new handbag and purse for a great price. Really stylish and just what I needed to replace my old handbag.
A wonderful company
A wonderful company providing an excellent service and beautiful products.
Lovely range of bags and excellent customer service
Excellent customer service at the outlet shop at the warehouse in Newport Pagnell. I spent at least 30 minutes exploring a range of bags before choosing 2. Im very happy with the quality and design of both.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.