Media Markt Deutschland Reviews 

all the process was good .. i recommand

They sold me a useless product, so I complained in writing. They ignored me for months. I wrote a review here, they responded and asked me to contact them. I contacted them, they promised to sort out the issue just to ignore me again for more than a month now.
I can't even imagine what is going on in their twisted minds :)

Top 👍👍👍👍👍👍👍👍👍👍👍👍👍

Good service and easy contract signing.,good staff recommend to anyone.

Gute Hilfe, Perfekte Ware

I ordered it with Immediate Delivery, because I needed it early. But you guys send me the wrong product. I called you to inform you guys but even you guys don't know when you can send me my product. Even I email them with proof that, you send me the wrong product, but still there were no reply.

**A Huge Company That Treats Customers Terribly\!**

MediaMarkt is a huge company, yet the way they have handled my order is absolutely ridiculous and unprofessional\.

I ordered **4 gift cards worth €400 in total** as a birthday present for my friend\. MediaMarkt cancelled my order, and now weeks have passed, and I am STILL waiting for my money to be returned\.

Seriously, how unprofessional can a company be? You are a massive retailer, and you cancel an order worth €400, but then you keep the customer’s money for weeks? This is completely unacceptable\!

The gift cards were intended for a birthday, and your cancellation has caused unnecessary stress and frustration\. What makes this even worse is having to wait weeks for MY OWN MONEY while receiving no satisfactory solution\.

**How can a company of this size treat its customers like this?** You are quick to take customers’ money, but when something goes wrong, the service is nowhere to be found\.

This entire experience has destroyed my trust in MediaMarkt\. I expected professionalism from such a large company, but instead, I have experienced nothing but frustration and disappointment\.

**Refund my €400 immediately\! This is absolutely unacceptable customer service, and I would think twice before ordering from MediaMarkt again\.**

The company and the workers are the best!

nice price, expert staff

Wrong product sent, forced to waive consumer rights for a refund

I purchased 2x Anker Nano USB-C GaN 30W PD 3.0 PPS chargers from MediaMarkt Turkey’s online store (Order #307912176). Instead, I received Anker Zolo Chargers — a completely different product line (Model A2698 vs A2147), different series (Zolo ≠ Nano), different weight, different specs. The invoice clearly states “NANO GaN PPS” but the box says “Zolo.” The difference is obvious to anyone who looks at the invoice and the box side by side.

I contacted customer service immediately. They claimed the EAN matched, so the “correct product” was sent. The problem is that MediaMarkt entered the wrong product description for that EAN in their own system. That’s their error, not mine.

I filed a complaint with the Consumer Arbitration Board. They ruled in my favor and ordered a refund.

Here’s where it gets worse: when I went to the store to return the product, MediaMarkt refused to process the return unless I signed a “settlement agreement” waiving ALL my legal claims — including my right to pursue any future complaint about the defective product. The document includes an irrevocable release clause. When I refused to sign, they refused the return. When I asked for written confirmation of their refusal, they refused that too.

This is not an isolated incident — the waiver is a pre-printed standard form, which means this is corporate policy applied to every consumer.

I have filed a complaint with the Turkish Ministry of Commerce for unfair commercial practices. I am now escalating this to MediaMarkt’s German headquarters.

I have all documentation: invoice, product photos, arbitration board decision, customer service rejection, and the settlement agreement they tried to force me to sign.

Good Experience

I used online click and collect option. Physically sometime i face difficulty getting product description at store and Price information , Very Few technical support person are there.

Good personal, no one like him.

Iphone pro max 18 - arctic glacier 512 GB was not yet available, but i was able to make a pre order.

Staffs were helpful and contacted apple store i was moving out the city soon. Got the phone after a week

Extremely unacceptable experience with MediaMarkt Turkey. After my purchase, the invoice was cancelled, leaving me unable to claim my tax refund. Global Blue had approved the invoice, but at the airport customs could not verify a valid invoice, so the refund was denied.

What is even more unacceptable is that the Turkish store refused to take responsibility or provide any meaningful solution. I was left with a product and no valid invoice, despite having completed the purchase properly.

MediaMarkt Germany should not ignore this. I expect the German headquarters to investigate this case directly and ensure that MediaMarkt Turkey takes responsibility for what happened.

Very poor customer service and a deeply frustrating experience. I would not recommend shopping at MediaMarkt Turkey for tax-free purchases.

My experience was frustrating from the very beginning. I first tried several times to place the order through the MediaMarkt website, but repeatedly received an error and could not complete the purchase. I therefore had to use the MediaMarkt app instead.

During the ordering process in the app, I changed the delivery address to my new address. However, the change was not applied and the order was placed with my old address.

I noticed this immediately after placing the order and contacted MediaMarkt straight away. Instead of correcting the address at that point, I was told by email to contact them again once I received a notification from the delivery company.

When I received the notification from Hermes, I contacted MediaMarkt again as instructed. Initially, MediaMarkt told me that I needed to contact Hermes directly to change the delivery address. I did so, only to be told by Hermes that they could not make this change at my request and that the request had to come from the sender – MediaMarkt.

I therefore contacted MediaMarkt again. Over the following days, I spoke to customer service several times and was repeatedly assured that a request to change the address had been sent to Hermes. However, Hermes repeatedly told me that they had received no such request.

This left me going back and forth between MediaMarkt and Hermes, repeatedly contacting both companies and effectively having to coordinate the issue myself.

This was particularly frustrating because the order was a refrigerator that we urgently needed after moving. As a result of the address issue and the way it was handled, the refrigerator was ultimately delivered one week later than originally scheduled, meaning that we had to manage without a refrigerator for an additional week.

The address was eventually corrected and the refrigerator was successfully delivered, but resolving an issue that I had reported immediately after placing the order required numerous calls and messages and a considerable amount of my own time and effort.

MediaMarkt should improve the reliability of its website and app and, more importantly, the way delivery issues are handled between customer service and delivery partners. Customers should not be sent back and forth between MediaMarkt and its delivery company, especially when the delivery company itself confirms that only MediaMarkt, as the sender, can request the necessary change.

I was earning appliances for my German apartment in a total of approximately 2,785€. As soon as I placed the order, they canceled my order. They didn't give me a reason; they refused to. I called them. They refused to tell me what the reason was. They claimed that there's some mysterious criteria you have to meet in the background and that I didn't meet one of those, but they refused to say which one I didn't meet. They're are holding my money for up to seven days rather than refunding it immediately, when they know they canceled my order without grounds. What they said to me was go into the store and buy it there. I'm in America. I can't simply go into the store and buy it there, and I would find it inconvenient to have to do so even in Germany. That was why I ordered online. So rather than working with me to see what was unclear for them, so I could explain to them they simply canceled my order and told me to take a hike.

Do you really think that I will ever order something from MediaMarkt again? My money is gone for up to seven days. I have no access to it and they canceled my order without giving me any reason.

Edit: I already contacted your customer service. They were excessively rude, talking over the top of me, not allowing me to speak, and refusing to see what they could do to get my money back to me, to get you people to let go of the hold that you have on my money. Also, all they kept saying was, I failed to meet some mysterious criterion in some check that you do. You canceled my order. 2,785€ and change for four appliances for my household and you didn't even release the hold so that that money would be available to me immediately. You randomly canceled my order rather than contacting me and clarifying anything with me. As far as I can see, you do not need me as a customer ever again.

Your job is to make my life easier. You have made my life a living hell for no reason. I'm in America, getting ready to come back in two weeks and I wanted my appliances there. My partner was going to be there to take delivery of them, therefore, his phone number was listed on that order. Now, you're telling me I have to go to your store and go shopping, and I cannot and will not do it. There is no point in you having an online presence if I cannot buy from you online.

I have picked out all my items again at Amazon.de. I will be buying them from them. So, give me my money back. Take the hold off of it. YOU canceled my order. Not me.

Edit:MediaMarkt refunded 126€, but is trying to keep the other 2669€ but it's giving me nothing in return to an endpoint effect cancel my entire order. This is theft. If my money is not back in my account within the six days I am taking a lawyer and I am suing your company.

MediaMark's customer service wrote me again asking again for the same screenshot that I have already sent them. Holding on to my money after I've already proven to you that YOU canceled MY order even though YOU know YOU canceled it, because it's in YOUR system makes you THIEVES. You have deprivedly of my money and you are refusing to release it to me. You are an essence holding my money hostage end-depriving me of it.

I have been severely victimized for nearly 1.5 years due to chronic hardware defects (complete cellular network failure) on the iPhone 16 (Order No: 259548204) I purchased from MediaMarkt Turkey's online store on April 30, 2025. Despite an official Apple service report confirming the hardware defect, MediaMarkt Turkey repeatedly tried to bypass statutory time limits, engaged in unauthorized repair attempts against my explicit written and verbal consent, and unlawfully rejected my refund rights.

Following these systematic injustices, I applied to the state authorities. The Konya 1st District Consumer Arbitration Board, under Decision No. 008620260007202 dated July 29, 2026, officially ruled unanimously that MediaMarkt Turkey violated consumer laws and ordered a full refund of 59,999.00 TL to be paid to me.

However, to this day, MediaMarkt Turkey:

Refuses to execute the finalized court order and process my refund back to my original payment card.

Demands that I sign an unlawful "Release Form" at a physical store—a requirement that has no legal grounds and is purely designed to stall and intimidate the consumer.

Has caused me massive financial and professional distress. As a dentist, the lack of a functioning phone severely disrupted my communication with patients during critical duties. Furthermore, due to inflation and Apple price hikes, the original refund amount is no longer enough to replace the device, resulting in a direct financial loss of roughly 26,000 TL.

I have sent emails to every single MediaMarkt email address I could find, but I have only received automated responses, with no real or serious engagement from their side. Because of this persistent wall of silence and bad faith, I have officially initiated enforcement proceedings through my lawyer. I am still waiting for a radical, decisive resolution and immediate compliance. I am publishing this complaint to expose how far the Turkish subsidiary has drifted from German commercial ethics and global reliability, and I demand that the global management intervene immediately to enforce the execution of the arbitration board decision directly to my card.

I ordered something off of their site, it said it would be delivered by Saturday the 19th at the latest. 2 days before that I received an email saying it would take until mid October (so a whole month later) for it to actually be delivered. This is unacceptable to me, I tried contacting someone in 3 different ways and everytime I got an automated message.