momox Reviews 

ONCE AGAIN, ORDER WAS ALREADY DELIVERED!!! ARE YOU ENJOYING YOURSELF?
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Your order has already been shipped and will be delivered in the next few days. We kindly ask you for your understanding that we cannot state an exact date.
Please let us know if we can give you any further assistance.
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WOULD YOU PLEASE STOP WITH THIS NONSENSE!?!? I HAVE ALREADY TOLD YOU ALL THE PARCELS ALREADY ARRIVED AND YOU CAN CHECK IT ON YOUR SYSTEM, AS THEY WERE TRACKED!!!
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We are really sorry that your order has still not arrived.
In a few rare cases, delivery may take up to 20 working days.
We hope that your order will be with you within the next few days. In case your order should not arrive, please get back to us.
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Sorry, but are you really making fun of me? Why are you ignoring my question again and again? This is really ridiculous - do I really need to take this to another level and copy and paste our email conversation everywhere on social media, TrustPilot, Yelp, Verbraucherschutz and others? Why are you treating your customers like id*ots?
I HAVE ALREADY RECIEVED ALL THE SEPARATE PARCELS OF ORDER 249977164 (AS YOU CAN SEE IN YOUR SYSTEM)!!!!!!!!!!!!!!!!!!!!! THIS EMAIL IS A CONTINUATION OF THE FIRST EMAIL, WHICH WAS A REPLY TO AN INFORMATION ABOUT ONE OF THOSE PARCELS, BUT YOU DIDN'T BOTHER TO CHECK THAT EITHER!!! THAT PARCEL SHOULD INCLUDE • the big one - EAN 5489332785147 - CD. BUT IT DIDN'T. IT INCLUDED SEVERAL OTHERS DAMAGED AND DIRTY CDs.
Why are you acting like that? Why don't you take responsibility for the mistakes you have made? Why are you still in business?
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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So you have shipped the big one - EAN 5489332785147 - CD separately?
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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Sorry, after this experience, I will never place any order with you. And what about the item you didn't ship? Why are you keep ignoring that part?
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we cannot reship your order because we only ship current orders from our warehouse .
Goods, which we have received back, will be separated after receipt, stored and then returned to our shop.
Due to the large number of parcels that we send and receive back each day, we cannot intervene separately here.
As soon as your return has been processed by our logistics department, we will refund the purchase price.
If you are still interested in the items, please place a new order with us.
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Why can't you send the replacement? Why should I do something you messed up? And what about the missing item? Are you at least going to send that?
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We are really sorry for shipping a defective or poor item. Of course, we assume in your case the return cost of returning the goods. We kindly ask you to send back the goods on the most low-priced mode of reshipment, also uninsured. Please let us know the exact amount of the return shipment costs for a refund.
As soon as the item has arrived, we will refund your order (shipping and return costs included). After receiving your confirmation, please tell us the exact amount of the return costs.
Unfortunately, we cannot send a replacement. We kindly ask you to place a new order.
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Hello,
why are you ignoring everything I just wrote??? Both parcels already arrived, the missing item was in the one I have referring to. And what about those damaged CDs that by far didn't match your description? Is this reply some sick joke from your team? :-( Or you just don't read your customer's emails and respond automatically? This is by far the worst customer experience ever. :-(
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Thank you for your message. We are pleased to inform you that your order has been shipped in separate parcels. We assume that you will receive the remaining items in the next days.
Thank you very much for your understanding.
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Hello,
as you can see, I have ordered quite a lot of CDs from you, but unfortunately most of them are not in good shape. Almost every CD has very dirty and scratched case, some of the CDs are also dirty and a bit scratched. And then there are some, that are scratched a lot, dirty a lot, almost disgustingly so, or their case is damaged beyond recognition. Also, one of the CDs is missing (• the big one - EAN 5489332785147 - CD). So I am VERY UNSATISFIED with this order. I will give you the details below, with big problems highlighted in red: *
So, is there a possibility to get a replacement of these CDs: *
and also get a missing CD?
Thank you for solving this.

(*not enough space to put it all here on TrustPilot)

In my experience items ordered have been delivered quickly and descriptions are reliable. I have purchased "used" DVDs and a book advertised as second hand that appear as new.

Cheats! Do not buy or sell with them. They sent me the incorrect number of books in the wrong as stated condition. Then when I tried to return them, they asked me to send the books back without tracking. I sent them back, confirmed with tracking, and they are still refusing to accept that my return has arrived.

Throughout customer service will ignore your requests and send you templates nonsense answers . Scammers. Avoid At all costs

sent about 30 books, most of them in brand new condition. Evaluated first on their app at 50 euros total. Sent them, very well protected. They rejected 49 of them, accepted only ONE !!

Of course they kept all the "rejected" books, and will sell them. Basically a ROBBERY.

NEVER TRUST MOMOX.

After sending in a box of books, there were two that were supposedly not shipped in the carton. All books were in the shipment. As I read other reviews, it seems I’m not the only one experiencing this phenomenon. Disappointing.

They are cheating customers. You send the books with very good conditions (almost new) and then they reject the book and wanted to send it back in 4 € or donate the book to them. They are obiously making money with this cheating fundamental. My german language book was very good almost new and they accepted first in 4.25€ and after i sent the book they rejected this..so bad service not a good company to sell books. They are cheaters, don't sell them, better to give away to someone who needs the book.

I have very bad experience. I ordered an expensive color facsimile edition of a Psalter (181 EURO), but they sent me the accompanying small booklet with a commentary. I had to phone them several times and eventually I could return the booklet. They had promised to make the return and also *to pay my cost for shipping it back* (and I enclosed the receipt for shipping), but when they paid back they did not include compensation for the shipping cost, and I also lost on currency (a lower sum in SEK was paid back) not to talk about *the several phone calls* to their customer service in Germany. This just took much trouble and costed me money. NEVER AGAIN!

It took very long for them to check the sales (they had it laying there for more then 3 weeks and nothing) and finally when they texted me two of the articles were not in a sufficient quality. But I know one of this articles was great, I think because it was one of the expensive ones they dont want to pay. And now it would cost me 4 euros to get it back. Terrible experience and very poor prices that you get for things. Never ever again, better to try selling it on willhaben, you will get more and it is not such a scam. 1 Star only because i cant give zero!!

The problem with Momox is that their customer department can not or want not read the mails.
Mrs M.C. gives always an answer but not on my questions.
So the problem is not solved.
Service : zero

I am a longtime satisfied customer,but my last order had a mistake,I ordered the same book twice,tried to cancel one hour later,they didn't accomodate,very disappointed,they where my favorite online bookshop,now I have to look for another, pitty

They did not accept some perfectly preserved books that they claimed did not respect condition guidelines (some spots of humidity on one side): I'm sure they will sell them away as well anyway. Moreover, they keep on loosing some books that were inside of the same box...
Lastly, it is not acceptable to only pay 15 cents for books that were worth x10.

I eventually received a refund from Momox. The email address does work and I received a rapid response to the email message I sent. Issue now resolved

I ordered a game for Nintendo switch and i got ripped off £51 down the Swanny they said they delivered it but they didn’t now that’s fantastic you have admitted that you sold it to me but that’s all what about my refund or another game what are you doing about it

Awful. Order a book. They stipulate a 10 day delivery date. book doesn't arrive. Send and enquiry. No response. Send another enquiry. They respond saying they don't know what's happeneding and i might get the book in 30 days. Hopelessly incompetent and stupid!p

Ordered bradburys short stories, supposed to arrive at 25th March but didn't arrive until now

I sent 33 books and some clothing to Momox. Two big boxes. Momox claimed 4 books did not arrive and 6 were damaged. This was definately not the case. The books they claimed were damaged, were brand new when I posted them all - carefully packaged in a box.

Of the clothing - only one item has been accepted. I am still waiting to hear what they do with the other items which they are apparently still checking!

There is no way of contesting what they agree to pay you, once the parcel has arrived with them. They can state what they wish about the condition of items and whether they arrive or not. The only possibility is to accept the little bit of money they offer. Or pay for all the items to be returned. Win- win for Momox. Lose-lose for anyone using their services

Basically a scam. I sent a ton of carefully packaged and well preserved books to them (for only 10€) and none of them were accepted because they said they were all damaged and now I’m supposed to pay to get them back???

Avoid. Their books are over-rated compared to typical UK suppliers. If seeking to return a poor product you’ll incur overseas postage costs.

Everything is always good with Momox, so I am satisfied with the service again.