momondo Reviews 

Reply from momondo

Oct 24, 2018

Hi Vanessa,

Thanks for leaving us a review.

momondo is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

It seems that you had a bad experience with one of our partners.

momondo does not have insight into your booking details. You'll need to keep working with the company servicing your booking for further assistance.

If you have further concerns/questions, feel free to reach out to our support team at:

https://www.momondo.de/support

Best,

Robert
The momondo team

Reply from momondo

Feb 20, 2018

Dear Traveller,

thank you for your feedback.

We would like to get more information on your feedback, so we can forward it to our team and work on our product. It would be great if you could write us an email to feedback@momondo.de with some information about what could make our product better and what you are missing.

Thanks for your help and best regards,
Your momondo team

Reply from momondo

Oct 20, 2017

Hi,

thank you for sending us your feedback.

All the prices you see on momondo are coming directly from supplier. We try our best to always display all obligatory charges in the price. If you find price differences between the price shown on momondo and the supplier´s site, it would be great if could send us an email with the details about your flight search (travel dates, which domain you use, etc.), so we can have our quality control look into it and fix the mistake as fast as possible.

Kind regards,
Your momondo team

Reply from momondo

Aug 22, 2017

Lieber Nutzer,

danke, dass Sie uns Ihr Feedback gesendet haben.

Gerne möchten wir die von Ihnen beschriebene Angelegenheit untersuchen. Wir beziehen alle unsere Hotelbilder von einem Drittanbieter, weshalb wir diesen gerne schnellstmöglich kontaktieren würden, um den Fehler zu beheben. Dazu würden wir uns sehr freuen, wenn Sie uns eine E-Mail mit Informationen zu dem Hotel in den USA senden könnten an feedback@momondo.de ,damit wir mit dem Anbieter in Kontakt treten können.

Wir danken Ihnen im Voraus für Ihre Unterstützung und dafür, dass Sie uns Ihr Feedback gesendet haben.

Herzliche Grüße,
Ihr momondo Kundenservice

Reply from momondo

Mar 2, 2017

Hi Ali,

Thank you for feedback!

We would like to investigate this case, but we need some more information from you. Therefore we kindly ask you to send us screenshots from your search on momondo and the price shown on the booking site to feedback@momondo.com, so that our team for quality control can look into it.

Best,

Your momondo team

Reply from momondo

Nov 24, 2016

Dear Adriana,

Thank you for reaching out to us and sending us your feedback.

momondo is a free global travel search site where you can search and compare the current online prices available from airlines, online travel agents, hotels and car hire companies. Our goal is to show you the best available prices, at any given time.

We only work with established companies and redirect you to their websites. If you have questions concerning a specific company on momondo we encourage you to contact the company to get help with your inquiry. All suppliers we work together with have been tested by us and are tested regularly. If you have made other experiences, you are always welcome to contact us at feedback@momondo.com

Kind regards,

momondo