modivo.pl Reviews 

Very bad company and poor customer support.
There are more than 30 days and i didn't received my refund.
Customer support is not able to do anything. Just a ghost company.
I am making a complain to customer protection so authorities can get my money back.

I got my order in terms of delivery as scheduled👍 And the ordered bag is very good packed (in original packing), and the leather more better for feeling than expected, soft and nice quality of the good at all. Thank you 🌻🐝

It has been 2 weeks and I have not received my refund yet! It is impossible! None of the websites I have purchased from has taken up to 2 weeeks! It is written warehouse should check !! Why again 7 to 10 business days just for checking. Other websites. I have never had this problem with! I do like the website and products but can’t help myself from having this experience weather I will be ordering again or not!

I purchased shoes from ecipele.hr on December 18th. The return was arranged by the store itself via GLS and completed on January 7th, within the legal return period. Since then, the company claims they never received the package, despite it being properly handed over to the courier. No refund has been issued.

Customer service is either unresponsive or provides generic, copy-paste replies with no actual resolution. Based on numerous reviews from other customers, this is clearly not an isolated case, but a recurring practice where refunds are endlessly delayed or never processed at all.

Highly unprofessional and irresponsible behavior. This company should be reported to consumer protection authorities. If you value your money and your time — avoid this store.

I placed an order via eMAG Marketplace, sold by MODIVO (Poland). The delivery was delayed by approximately two weeks.
I submitted my first return request within the legal return period, with a scheduled courier pickup, but the parcel was never collected.
I contacted customer support several times through the platform, and the pickup was repeatedly marked as “urgent”, without any actual action taken by the seller.
Later, the seller refused to collect the return, claiming that the legal return period had expired, although the initial return request was submitted on time and the delay was not caused by me.
The situation was resolved only after further escalation, on 21 January 2026, through an alternative solution.
Overall, a very poor experience with MODIVO. Lack of responsibility and proper handling of returns. I do not recommend.

Update: thank you for your message and sending me email on my case. Counting on positive resolution.

No refund from Liu Jo Italy Partner of Modivo. I am taking case to EU Online Dispute. What a shame!

I am writing this review because a returned order has still not been refunded and my attempts to resolve this with customer support have been unsuccessful.

I returned an order via InPost Parcel Locker® on 4 December 2025 at 19:15.
Shipping code: 91925130**

Despite the return being completed through the carrier, the refund has not been issued, and I have not received any clear confirmation regarding the status of this return. I have contacted Modivo customer support multiple times requesting verification and a refund timeline, but the issue remains unresolved.

This lack of response and delay is unacceptable. I am simply asking for:
Modivo to contact me to resolve this matter promptly, since Im willing to take it to the European Commision

I have placed an order on the 12.12
25 ...12 days later still not been delivered. When prompted upgraded to express delivery not being able to specify when delivery will happ3n. Customer service not reading emails properly, ignoring , not answering questions

I was really disappointed with Modivo’s customer service. I purchased and paid for a pair of shoes, and the next day my order was cancelled without any explanation. No contact from the store, no reason given — just a message saying that my refund will be processed ‘within a few days’.
As a customer, it makes you feel ignored. I’ve never experienced this kind of treatment with competitors like "Z". Based on this experience, I cannot recommend Modivo.

I've been waiting for a refund for over a month. Ordered from the website ecipele.hr, which is owned by modivo.pl. They don't respond to emails, they don't answer the phone. A lot of customers have the same problem. I will never order again!

Over a month ago shoes were returned due to wrong number, still no money return, 106 euro!!
No Email response, no phone call response after multiple trying!!

One month after the return, no refund! No response to e-mail. It seems I will never get my 139.90 eur back.
The following is a report to the European Commission - Online Dispute Resolution portal.

Update: Croatian team does not respond to e-mail!

Hi, I have inquired with Modivo whether they can ship goods to Australia but have not heard back from them. Can anyone confirm whether this is possible.

Ordered sneakers. Shipping was fast, item was as described. The box was a bit mangled, not an issue for me, but something to consider. The sneakers themselves were undamaged.

I placed an order on May 9th, 2025, and paid 430 PLN — 130 PLN via BLIK and 300 PLN using a benefit code from MyBenefit.

On May 14th, the order was cancelled by Modivo due to "technical issues." I received a refund of 130 PLN, but the 300 PLN code was marked as used and cannot be reused.

I contacted customer support multiple times (on May 16, 19 and 20), but received no reply. MyBenefit confirmed that they cannot reactivate the code, and that Modivo is responsible for resolving the issue.

As of now, I have not received the remaining 300 PLN. I have submitted a formal complaint to the consumer protection authority (UOKiK) and requested assistance from the consumer ombudsman.

Extremely disappointing experience.

Thanks for returning money.

3 days and still waiting. the worst seller.

I ordered a 95 euro pair of men's running shoes and instead received a pair of women's high-heeled shoes that were even tacky to boot. After contacting customer service I was told that they would verify the shipment with the warehouse and send me an e-mail with directions on how to proceed. Ten days go by and I receive nothing. I contact them again and am told that the warehouse has informed them that they have indeed shipped the right product and as “proof” they send me a blurry picture with an image of the same shoes I had ordered next to an anonymous shipping box. After insisting that I had not in fact received the shoes I had ordered, I am told that they were not responsible and would open a formal complaint with the shipping company and that I would have to wait. Wonderful. Do not be taken in by these scammers. Avoid this company like the plague.

1% fee was debited from my card although they offer full refund when returning an order!! I contacted customer support many time and I also showed them bank statement showing the fee I was charged for (this has never happened until now) but they did not want to help me and just closed the chat! Please let me know who shall I refer to in order to clear this situation out!

After several days I didn’t my order .
I emailed several times.
Noone responds!!!!!!!
I paied money
And no paracel
Where is my paracel .you did not send me any thing .your support service is awful———
And where is my money ????
My order number PLM004342871