Lipault Paris Reviews 

Got a broken wheel due to the fault of airport or airline. Filled in the form and received a replacement wheel for free in about 10 days. Once wheel replaced, the suitcase looks like new. So satisfied. Great customer service experience for supporting us to repair!

The luggage was damaged in both corners on its maiden voyage from the States to Europe! Durability is not looking good. My 20 euro carry on from the outdoor market in Italy held up much better. No replacement, no offers for gestures of good will. They thanked me for my understanding! Ha ha. What understanding?

I own 6 pieces of Lipault which I originally loved. However they have worn abominably - the pull tags are broken off or become sticky plastic, the material is bubbling all over the bags & now the rubber on the outer wheels has disintegrated & broken into pieces leaving a trail of plastic bits. Terrible products and got no joy from customer service. At first they sent me across town to their service centre for assessment who told me they cannot get any replacement parts in Australia. Customer service said I needed to produce receipts which I no longer have. Luggage is not an item used daily & despite being attractive & light it has not lasted the distance even though I have only used some of the pieces 2 or 3 times!! Totally unacceptable especially considering each piece is hundreds of dollars. A definite don’t buy from me! Since Lipault is now owned by Samsonite they should honour their products!!!

I ordered my bag on the 25th April since then I have no news so I don't know when to expect the item to arrive! I thought spending £90 you would expect to arrive within a reasonable timeframe!! I tried to call the customer service to query about it and twice I have been hanging on while waiting for someoyto take the queue.
I thought it was after a certain time that it does automatically such as after 5min it hangs up but no as my second call was after 7.5min! What a disappointment in all aspects.

I love my Lipault carry-on. The pull handle broke, so I decided to order a new Lost In Berlin 2.0. In fact, I also ordered one for my daughter. Both were ordered on May 14th. I paid $99 for 1-2 day shipping as I was leaving on a trip and needed it quickly. My item was never shipped to me... still has not arrived. I just received an email from Lipault that the item for my daughter shipped on May 20 (6 days AFTER my order was confirmed)! I tried to call the Lipault customer service number and got a recording that ALL their agents are in a training class. What a disaster of customer service. I have no idea what is happening with the order of my new item. I needed it on Monday of this week for my trip, so I had to buy another bag from Tumi. I don't even need/want the Lipault anymore. The item for my daughter was shipped a week late and will likely not arrive for another week. Extremely disappointed in a brand I thought I loved.

I never got my order!! Give me a refund now!

Wors customer service ever,

I received a defective toiletry case as a gift for my girlfriend on December 19, i sen the request mail to return that day. After two weeks without reply and the 15 days max to return i get in touch with them via instagram without response and seen messages. After this tedious process i ended up opening a paypal case where they did not response too......

INCREDIBLE RECOVERY by repairstatus samsonite com!! THANK YOU!!
Within days of their response below and my reaching out, new wheels were promptly sent to Samsonite's representative here in Cyprus. Today, I collected my lovely cabin Lipault, perfectly repaired with new wheels! I still took off 1 star off my new rating because the online samsonite repair and parts site obviously needs improvement. However, I am very satisfied with the reoslution of the problem, at a reasonable cost.
Initial review: Wheels falling apart, no parts available. Terrible website aka 'customer support'. No contact email or number. Although the (cabin) bag itself is still in excellent condtion (5 yrs old but not used a lot), the soft rubber parts of the wheels are totally destroyed and are falling apart. It is proving impossible to find wheel replacements, which is unacceptable for a 270 Euro cabin bag, from a company presenting itself as part of the Samsonite group. Shame, as they are beuatiful, albeit sensitive pieces of luggage. Had I realised the problem of spare wheels last year, I would never have bought a Lipault as a gift to my daughter.
I appreciate the reply below and have sent an email to the email address, as suggested. I hope this will be resolved.

The Lipault Luggage broke after 2 flights and it was not the airline's fault, the bag just broke in one corner. The fabric does not last.
Previous cheap bag what what i have, lasted 30 flights and is still intact.
This bag is a 1 year old and the warranty is 2 years, but Lipault will not replace anything.

A bag this expensive (280€) should last longer than 2 trips.

Terrible customer service. Manufacturers error on my bag - which I got on sale - but should have been over £200. Instead of accepting it - I was told I had to pay postage to send it back. Eventually I was able to go back to the shop. They had another bag the same behind them which they would not exchange it for until it had been sent back and they had agreed it was a manufacturers error. Three weeks later, it was their error and they gave me a new bag. Terrible for a ‘high end’ company.

Terrible customer service! Absolutely not helpful, acting like scammers, being a company, that presents itself on the market as a premium high quality brand. Colors on the website are different from what you are going to receive. If you decide to return the item, they won't let you. And they don't care if you don't like it. Don't support this kind of businesses, just get your bags somewhere. Lipault is a waste of time and money.