I’ve been using Living-Water Ltd for almost 4 years. They have been very efficient and have always gone the extra mile for my gym’s water supply. Pricing is very reasonable and I would highly recommen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service! I ran out of water and texted them on a Sunday. They responded right away and had my water delivered by Monday. If that’s not amazing customer service, I don’t know what is. Highly... See more
Company replied
Just a very good company that delivers when you need it been with living water a fair time now and they have proved to be much better than the previous company who came when they felt like it
Company replied
Great service! We have stayed with Living Water for more than half a decade, since their service is always helpful and reliable. This applies to everyone from their staff with whom we speak regularl... See more
Company replied
Company details
- #2 of 4 best companies in Bottled water supplier
- #1 of 3 best companies in Drinking-Water Fountain
- #9 of 17 best companies in Office Supplies Store
- #2 of 4 best companies in Office equipment rental company
- #12 of 27 best companies in Water Filter Supplier
Written by the company
Living-Water Ltd is London’s leading independent supplier of water coolers and bottled water delivery services for offices and homes across Greater London and throughout the UK. We provide premium natural spring water in 18.9-litre bottles and offer an extensive range of bottled water coolers, mains-fed water dispensers, and instant hot-water taps — all available to buy or rent. Our mission is simple: to deliver clean, great-tasting water with exceptional service, transparent pricing, and the fastest response times in the industry. Whether you need a reliable hydration solution for a busy office, a gym, or your home, switching to Living-Water is easy. We’ll help you reduce costs, change supplier smoothly, and find the perfect cooler for your space. What sets us apart is our commitment to quality and hygiene. Every cooler we supply is fitted with the latest WaterTrail™ and carbon-filtration technology to ensure pure, refreshing water every time. Backed by a passionate team, nationwide coverage, and regular maintenance schedules, we’re proud to provide the most dependable water-cooler service in London — keeping businesses and households hydrated, sustainably and reliably.
Contact info
Unit 1, 55 Weir Road,, SW19 8UG, Wimbledon, United Kingdom
- 02031399051
- info@living-water.co.uk
- living-water.co.uk
4.7
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service.
A huge thank you to Emogene, that helped me throughout the process. Explained everything, making me feel confident to make my first order.
If you’re thinking about buying water, they are the best, and offer a next day delivery which is great.
Thank you Living Water.
2 September 2026
Reply from Living-Water Ltd
Hi Rosana,
Thank you for such a wonderful review! We're delighted Emogene made your first order so easy and gave you the confidence to choose Living Water. We'll be sure to pass on your lovely feedback to her.
Thank you for choosing and recommending us!
Kind regards,
The Living Water Team
Reply from Living-Water Ltd
Hi Lola,
Thank you for your kind review! We're delighted to hear you found our team helpful and friendly. We really appreciate your support.
Kind regards,
The Living Water Team
Professional delivery service prompt…
Professional delivery service prompt delivery exceptional kind and friendly and respected above all with good customer service.
17 August 2026
Reply from Living-Water Ltd
Hi Albert,
Thank you so much for your lovely review, and particularly your kind words about our team. Being friendly, respectful and providing excellent customer service are standards we place great importance on.
We'll be sure to pass your feedback on to the delivery team – they'll really appreciate it!
Thank you for choosing Living Water, and we look forward to serving you again.
Kind regards,
The Living Water Team
I’m very pleased from the whole…
I’m very pleased from the whole experience to order it get it fitted. It took me two days which is extremely fast. I am extremely delighted.
30 July 2026
Reply from Living-Water Ltd
Hi Rania,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience and especially pleased that we were able to get everything completed for you within just two days in the middle of the heatwave!
Thank you for choosing Living Water, and we look forward to looking after you going forward.
Kind regards,
The Living Water Team
Getting through to the company is easy
Getting through to the company is easy. Their receptionist are professional and easy to talk to
27 July 2026
Customer Review
The phone service speaking to Admin/receptionist always very polite, helpful and resolves queries immediately and effectively, And tbe delivery driver twho brings the water are always professional, polite, very helpful and respectful, it is always a pleasure dealing with this company.
25 July 2026
Really easy and good customer service!
14 July 2026
Very professional
Very professional and helpful staff and the delivery driver was friendly and courteous
15 July 2026
Very good service lady worked over time…
Very good service lady worked over time to help me out with this appreciate their help and their water and the machine is excellent thank you I do not usually put reviews but this company is good
7 July 2026
Great experience from start to finish
Great experience from start to finish, excellent communication. Delivery of the water cooler was within in day or two, the staff are very helpful. Would highly recommend.
11 June 2026
Fast delivery
They've managed to deliver exceptionally fast during this heatwave! Thank you
Latam team LHR
26 June 2026
Servicing of equipment is not as per…
Servicing of equipment is not as per contract. Should be every 6 month, lucky if they come once a year… Also, you can use this as a tool to pull out of contract and most likely you’ll get few month free as a compensation!
11 June 2026
Reply from Living-Water Ltd
Hi Vilius,
Thank you for taking the time to share your feedback.
We sincerely apologise that, on this occasion, we fell short of the servicing standards you rightly expect from us. We appreciate your patience and the opportunity to put matters right.
Providing reliable service is extremely important to us, and we have taken steps to ensure that your servicing schedule is now back on track. In addition, we have proactively scheduled your upcoming services well in advance to provide reassurance and help ensure there are no further delays.
Feedback such as yours helps us improve, and we are grateful that you brought this to our attention.
Where we do fall short, we believe in treating customers fairly and making things right, and we appreciate the opportunity to have done so in this case.
Thank you again for your continued business, and we look forward to providing the level of service you rightly expect going forward.
Kind regards,
The Living Water Team
Reply from Living-Water Ltd
Hi Shaista,
Thank you for your kind review and for choosing Living Water :)
We're delighted to hear that you were pleased with our service and timely delivery.
It's especially rewarding to know that our team's professionalism stood out to you, providing a reliable and courteous service is something we take great pride in.
We truly appreciate your support and look forward to serving you.
Kind regards,
Samantha Price
02031399051
Good service at a great price
Hi, I had a wonderful experience. I enquired on Friday Morning, Received information. I ordered on Monday morning, received estimate, confirmed and set up payment.
I called Monday morning to confirm everything was ok and the water could be delivery on Tuesday morning as I was away in the afternoon. I received delivery as promised, I'm very happy with the service and delivery and recommend the company to future clients.
2 June 2026
Reply from Living-Water Ltd
Hi Sharon,
Thank you so much for taking the time to leave such a wonderful review :)
We're delighted to hear that you found the whole process smooth and efficient, from your initial enquiry through to delivery.
Providing clear communication, flexibility and reliable service is something we pride ourselves on, so we're especially pleased that we were able to accommodate your requested delivery time and deliver as promised.
Thank you for your recommendation and for choosing Living Water. We truly appreciate your support and look forward to working with you going forward.
Kind regards,
The Living Water Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.