Whisker Reviews 

Garrett K. was extremely helpful!! I bought the Litter-Robot 5 Pro in November 2025 and got a bundle package. We did not unpack the unit until August 2026 when we moved into our new house. The unit wasn't working properly. Plus, we didn't receive everything included in the bundle. I called and spoke to Garrett and explained the situation. He was very knowledgeable and patient as he walked me through the process to get the unit working properly. He quickly realized the base was defective and given it was under warranty, shipped another base along with all the extras from the bundle that were missed and even sent a laser pointer for our cat. When everything arrived, I swapped out the base and got connected to the internet in less than 15 minutes. What a difference replacing the base made. Our unit works great now! And, we are returning the original base which has turned out to be very easy and effortless. Thank you, Garrett! I truly appreciate all your help!!

Julie M was amazing! She understood the problem I had and resolved it quickly. She helped me with an ordering issue that could have deterred me from re purchasing same day and putting off the order for a later time but instead was able to offer me the help I needed to get my order reprocessed. Thank you to her and I hope if I need to contact support again, I'm able to get to her.

We adopted two kittens in May. The first week, I had to scoop and clean up the litter outside the box about 3 times a day. I decided life is too short and bit the bullet and bought a Whisker litter robot after much research. It has been the best investment ever! The cats love it and took to it immediately. Even though I empty and clean the inside every month to keep it from not smelling, I still find it genius! Also, I had a problem connecting to the internet and called customer service. The lady was so helpful and my problem was resolved in about 10 minutes.

The litter robot is a game changer for cat owners! I have had mine for a little over three months and couldn’t be happier with my investment. No more scooping or mess! I’ve noticed that I don’t have litter tracking all through my house nor any smell at all. It took Bella about two days to acclimate. She was quite curious about it. It looks quite futuristic. I did put a couple of clumps from her old litter box in the dome at first to help her know she could use it, and that seemed to work very quickly. I change it once a week and could probably go a little longer but I want it to go out on trash pickup days. I ordered auto-shipping for litter, bags, and filters. I did switch to the Whisker litter which may be why I don’t have the tracking issues anymore and no smell. I recommend it. I love the app. It keeps me updated and if something needs attention, it tells me exactly what to do. Our lives have changed. She always has clean litter, and I no longer have to bend and scoop or sweep constantly! Thank you so much!!! I couldn’t be more grateful!

I have purchased several Litter Robots over the years in general they have been ok. any help I required during this time has been poor, however I decided to purchase the Litter Robot 4 with Hopper from Curry's, they had stock and would deliver next day.
The experience with this new product has been poor to say the least.
The hopper does not work
The moulding round the bonnet do not fit correctly
One cycle of the machine is not enough to empty the globe you have to do another rotation to clear the waste.
In general I would not recommend this product you can do better with other makes like PETKIT.
The support from Litter Robot is atrocious all they want you do is get you to photo the machine front and back also a copy of your receipt photo serial number photo Hopper. They offer no service or warranty unless I provide them with all details, needless to say I was not going to give them a copy my my receipt
As I said the machine was purchase from Curry's they want me to return the machine to Curry's and buy from them Direct with a 10% discount.
This company does not deserve your custom they should fully back Curry's who have been excellent
To conclude do not purchase a Litter Robot.

I will say it started out a little slow. My cats would not use it and I followed instructions by keeping the old box there and letting it get dirty. One cat started to use it but not fully. I will say about six weeks into it, I was having company so I put the old box in the basement. Both cats started to use the new Robo kitty consistently. Without fail and it is a game changer. I also got the litter hopper and I love it. If you are thinking of getting it with the hopper, don’t hesitate. Great product. I wish I would have pulled the trigger on this purchase a long time ago.

I got the Litter-Robot EVO (current cheapest option) and it is NOT worth the money. Maybe $100-$200 NOT $600+. I've switched weekly litterbox cleanings for daily babysitting. It constantly errors and gets stuck somewhere in the cleaning cycle, so your cat can use it once a day unless you reset it manually. At one point it dumped all the clean litter in the waste bin! The unit is made from flimsy plastic (at least the outside is). The "bonnet" (top of the unit) never feels secure. It's more work to keep this thing working than it is to clean a normal litter box. They have to know all this, otherwise their 90-day return policy would include them shipping it back... It DOESN'T (you'll pay minimum of $100). Make sure you clean it because if they deem it unclean they'll charge you an additional $75. Nothing about this company says they stand by their product. Good marketing bad everything else. Fix your software and sensors or bring your prices down because this is a joke.

Didn’t think our cat would ever try it out. She’s a scaredy cat. But after letting her other box go and get stinky she tries it out. Now she won’t leave it alone! It’s like a new toy. Litter Robot is the best!!

If I could leave NO stars, believe me I would!! I have spent almost 4K on two 5Pro Litter Robots and two 5Pro Hoppers, and lots of charcoal filters, deodorant bags, mats, ramps, cleaning supplies, litter bags, and their AWFUL litter. I can change the litter bags and clean the stupid robots but they STILL says they are full and will not cycle on their own. BOTH are constantly saying “Laser Default”, the cameras will randomly stop working AND their “WONDERFUL” hoppers have NEVER worked on EITHER of my robots!! This is without a doubt THE WORST INVESTMENT I HAVE EVER MADE!!!!!! I spend ten times more time on these AI (Artificial IDIOT) robots than I EVER did using a plain old litter box! And YES, I have contacted the company and had to have one of them replaced (which they said I had to have it completely clean or they would charge me yet another fee). And NO, it does the SAME EXACT THINGS as before! SAVE YOUR MONEY FOLKS, DONT BUY THEM!!!!!!!! Wish I could afford to just take a sledgehammer to them! My original purchase for them was in mid January 2026 and the hoppers in June 2026.

8/31/2026 Update: Just finished changing litter bags and charcoal filters. Also cleaned them. I have done a factory reset on both of them. I tried to attach pictures to this review but I don’t see a way to do it. My hoppers still do not dispense litter and with BRAND NEW bags in both of them, one says it’s 19% full and litter is optimal (It is LOW). The other robot says it’s 25% full and litter is optimal ( It is also LOW). I did not add any litter to either of them to see if maybe they will add on their own (I cannot wait too much longer though).

The customer service I experienced was amazing and very helpful!

It has been a month and I still haven’t received my order. Chasing them every few days otherwise they don’t even bother updating me about the situation. Just a really frustrating experience. I have given customer support a deadline to ship the replacement litter as the first one seems to have been returned back to them as the delivery address was incorrect but they haven’t followed through with the shipment despite a promise to do so. I’m not sure how come the first order got shipped back to them in the first place, never happens with my other orders. It’s an expensive product so one would expect care about customers actually receiving their purchases.

Great service, great people, great produce

Shitty customer service and given wrong info:
I bought a litter-robot and found they had a program to help use LMN if you met the qualifications. I emailed and asked about it since I just purchased one and it wasn't shipped yet. I was told I could write to sika support to assist. After going back and forth with them was given another team to reach out to from whisker, Flex support. That team also said they couldn't help because it wasn't purchased the way they expect. Then whisker told me I would have to return the unit so I could buy it again through the process. I bought a bundled unit which comes with 3 pieces, and will need to spend my own time and money to ship all packages back because I was told the wrong info. Seems like they should be able to just let me use the LMN process on their site and instead of shipping another to just cancel the previous order that was shipped and just changed a few things on the paperwork side. So now I'll have to pay at the very least $100 dollars in shipping, plus the chance of getting charged another $75 if I don't clean it to their satisfaction. At this point I feel like to return it I'm out at least $200 because I don't trust their service.

App and use:
It stops when a cat is present if in motion which is awesome, but constantly misidentifying cats and having to keep trying to train the model. A lot of times when it says a cat has visited I get limitee if any video captured. Seems like a miss if part of their advertising is to help identify if cats may have health issues. How can I trust it identified the right cat? Also, my cats like to pee on the bottom of the box so it doesn't always release when it rotates the first time, but there's no setting to compensate for that so any weight and info gathered is likely flawed. The extra app features are paywall locked and have to pay a monthly subscription price.

Whisker is a reliable product. At 69, I needed something more convenient in a litter box. It took me some time to let go of the old litter box. My two cats are young and curious, but once I did let go, they easily got used to it. It has made my life so much easier. It has elimated the smell. At first the app bothered me until I turned off the notifications. It is great to have all of the information it provides. The litter liners are great. I bought the Litter Robot 4 and so glad I did.

Easy to set up. Very high quality product with incredible premium functions like identifying individual cats by weight and name and keeping important records of use and kinds of waste for each cat.

Very friendly representatives who know the product very well and eager to help customers. Very professional technical support. All wait times are short.

Great warranty on the product. Improvements made all the time. By far the highest quality automatic litter box with all the necessary and extra features you could ever imagine. The company actually wants to assure you are happy with the litter box and will do everything possible to make sure you are.

Overall, the best high tech, easy to use litter box with outstanding customer service.

Stop ensh*tifying it. The physical product is good. but they sell it at a very try high price because it tracks your cats health. Now they have taken that data away from existing customers through an app update and are holding it hostage behind and eternal monthly subscription fee. Worse all over the app they present emotional blackmail prompts urging you to subscribe because you must care about your cats health right?

If data usage was the issue they could store the data locally and upload once a day, they could store little 1kb Text the app for up to 30 days so it would be useful for a vet that you could export as a CSV . Instead everything beyond a rolling 7 days, is not exportable not even the 30 days a vet might need is there.

I’ve been a recommending customer since my litter robot 1. Whoever runs this company now clearly is only concerned with extracting as much money as possible without any concern for customer retention. Blackmailing existing customers for health data? Gross. They said the new subscription would only add features, bee insights. It took basic data. Unless the company has a change of heart , I recommend people ship for a competitor who treats customers better.

Amanda L. Got my phone call very promptly. She was very helpful and friendly. She helped me fix the litter robot problem I had. Nice to talk to someone with a very clear and pleasant voice.
Thank you 🙏

this thing breaks so frequently.it loses connection, stops working, and shows an 'error' message at least twice a month (which no further detail on what the error is, each time I have to dissemble it and rebuild it to get it to work) plus, it's made of cheap plastic which doesn't fit together properly. absolute scam that we paid $600.
They customer service is also bad. I would not recommend this to anyone.

Perfect. I couldn’t imagine living without a Litter Robot anymore! We’ve had our Litter Robot 4 for almost 2 years now, and I absolutely love it. On top of that, the customer service by Whisker employees has been amazing. As soon as something seems to not work correctly, I’m one email away from getting the perfect solution or replacement.

We are extremely satisfied customers, and would HIGHLY recommend the Litter Robot 4, or higher.

We have a LiterRobot 3.
Serial Number#LR3313576
Model LR3-NDBA
Endless issues. We have replaced the base unit.
We had LitterRobot do a refurbish.
I’ve replaced the motor myself.
Its operation is still inconsistent.
I won’t recommend buying a Whisker product, keep shopping.