Leyland SDM Reviews 

445
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, friendly, and always ready to help with decorating projects. Shoppers truly appreciate the outstanding service provided in-store, noting that team members go above and beyond to ensure everything runs smoothly. However, some customers also noted frustrating issues with delivery delays, missing items, and unhelpful customer support responses when ordering online. A few people experienced lengthy wait times and struggled to get clear tracking updates or timely assistance from head office regarding their orders. Consumers pointed out that online delivery processes could be significantly improved to match the excellent in-store visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff who go the... See more

Product

Customers consistently note ambiguous experiences with product quality and availability, as opinions vary... See more

Delivery service

Customers had ambiguous experiences with delivery service. On one hand, many reviewers reported frustration... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers highlight excellent experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always go here for paints & actually any diy product the service is so good! The staff are friendly & I always feel comfortable. As an older woman in the decorating shops I can get anxious as I don... See more

Company replied

Rated 5 out of 5 stars

★★★★★ Friendly and professional click and collect service. I was impressed that they had the CT1 Power Grab and Zinsser Gardz in stock when a certain online retailer couldn’t deliver them qu... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews but I just have give a shout out to this branch, (Finchley RD) The service is is 2nd to none and team are super friendly, I am on 1st name basis with all of them which m... See more

Company replied

Rated 5 out of 5 stars

I have recently used Leyland high gloss white solvent paint. It is absolutely brilliant, it has a beautiful soft sheen finish, very easy to apply, covers in one coat and very little odour. Compared... See more

Company replied



Company details

  1. #108 of 121 best companies in DIY Store
  2. #192 of 211 best companies in Decoration and Interior Design Store
  3. #85 of 93 best companies in Hardware Shop
  4. #44 of 49 best companies in Paint shop
  5. #88 of 96 best companies in Tool shop

Written by the company

Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.


Contact info

4.1

Great

TrustScore 4 out of 5

445 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(445)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They’re a really helpful bunch in this…

They’re a really helpful bunch in this branch (Farringdon), lovely people and well stocked, can recommend this place for all interior design stuff like painting and repairs!

6 September 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi there,

Thank you for such a lovely review. We’re really pleased to hear the Farringdon team were so helpful.

We really appreciate your recommendation.

Kind regards,
Leyland

Rated 5 out of 5 stars

London Bridge store

London Bridge store. Sooo helpful. Knowledgeable. Nothing was too much problem. Deon and his team were awesome.

6 September 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Juan,

Thank you for your brilliant review. It’s great to hear Deon and the London Bridge team were so helpful and knowledgeable.

We’ll make sure your kind words are passed on to them.

Kind regards,
Leyland

Rated 4 out of 5 stars

Helpful staff

Helpful staff

21 August 2026
Leyland SDM logo

Reply from Leyland SDM

Hi Ismail,

Thank you for your review. We’re pleased to hear you found the team helpful during your experience with Leyland.

We really appreciate you taking the time to share your feedback.

Kind regards,
Leyland

Rated 5 out of 5 stars

Addam

Addam, Dunneil & Tom were so helpful! I came in for paint mixing and they were really great. Great customer service, thanks a lot

3 September 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Lily,

Thank you for your lovely review. We’re really pleased to hear Adam, Dunneil and Tom were so helpful.

We’ll make sure your kind words are passed on to them.

Kind regards,
Leyland

Rated 5 out of 5 stars

Very easy to find what I want

Very easy to find what I want

14 August 2026
Leyland SDM logo

Reply from Leyland SDM

Hi Samira,

Thank you for your lovely review.

We really appreciate you taking the time to share your feedback and hope to see you again soon.

Kind regards,
Leyland

Rated 5 out of 5 stars

Tam was helpful and quick with his…

Tam was helpful and quick with his service .

3 September 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Mohamed,

Thank you for your lovely feedback. It’s great to hear Tam was so helpful and quick with his service.

We’ll make sure your kind words are passed on.

Kind regards,
Leyland

Rated 5 out of 5 stars

Tam was really helpful and was really…

Tam was really helpful and was really flexible with me. I didn’t find what I needed so he was really flexible with me and showed me all the other options that would be great for me. Really thankful for this guy.

3 September 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Montassar,

Thank you for such a lovely review. We’re really pleased to hear Tam took the time to show you the different options and help you find something that worked for you.

We’ll make sure your feedback is passed on to him.

Kind regards,
Leyland

Rated 5 out of 5 stars

AMAN was very very helpful

AMAN was very very helpful
Charming man are
Great stock
Everything I wanted

26 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Roy,

Thank you for such a lovely review. We’re really pleased to hear Aman was so helpful and that you found everything you needed in store.

We’ll make sure your kind words are passed on to him.

Kind regards,
Leyland

Rated 5 out of 5 stars

Perfect experience

Great price, order to collect confirmed at my local Leyland SDM in minutes and the lovely staff at the shop found my order in seconds. Altogether a perfect experience.

21 August 2026
Leyland SDM logo

Reply from Leyland SDM

Hi Jaime,

Thank you for your brilliant review. We really appreciate you taking the time to share your experience.

Kind regards,
Leyland

Rated 5 out of 5 stars

Staff at Leyland Tooting are always…

Staff at Leyland Tooting are always super helpful and friendly. Especially Jojo. She always helps me carrying things to my car.

25 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Denis,

Thank you for such a lovely review. It’s great to hear the Tooting team are always so friendly and helpful.

We’ll make sure your kind words are passed on to Jojo.

Kind regards,
Leyland

Rated 5 out of 5 stars

Well stocked and friendly staff

Use leyland all the time, particularly Farringdon, where Will is always helpful friendly and knowledgable

19 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Blair,

Thank you for your lovely review and for continuing to choose Leyland. It’s great to hear Will is always so helpful, friendly and knowledgeable when you visit Farringdon.

We’ll make sure your kind words are passed on to him.

Kind regards,
Leyland

Rated 5 out of 5 stars

Will was great at the Farringdon store

Will was great at the Farringdon store, answered all my questions and recommended a product for me which I’ve purchased. Thanks for all the help!

20 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Rebecca,

Thank you for your review. We’re really pleased to hear Will took the time to answer your questions and help you find the right product.

We’ll make sure your feedback is passed on to him.

We hope to see you again soon.

Kind regards,
Leyland

Rated 5 out of 5 stars

Leyland Finchley Road is the perfect…

Leyland Finchley Road is the perfect store great friendly and knowledgeable staff . Always stocked with everything you need . Could do with a customer coffee machine though ..

20 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Paul,

Thank you for your brilliant review. We’re really pleased to hear you can always rely on the Finchley Road team for friendly, knowledgeable service and everything you need.

We’ll take note of the coffee machine suggestion too! ☕😊

Kind regards,
Leyland

Rated 5 out of 5 stars

Both Sales assistants were very…

Both Sales assistants were very informative and helpful in my decision of choosing the correct paint !

19 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Shazza,

Thank you for your lovely review. We’re really pleased to hear the team were so helpful and made choosing the right paint a little easier.

We’ll make sure your feedback is passed on to them.

Kind regards,
Leyland

Rated 5 out of 5 stars

Will gave me great service 👍

Will gave me great service 👍

19 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Hamza,

Thank you for your review. We’re really pleased to hear Will provided you with such great service.

We’ll make sure your kind words are passed on to him. 👍

Kind regards,
Leyland

Rated 5 out of 5 stars

Genually helpful service

Friendly and helpful service. I ordered online via Tradekart the store (Victoria) called me to say they were short one item from my order and would i be ok if they sourced it and got it delivered just slightly later that the rest of the order. Very impressive.

21 July 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Del,

Thank you for your lovely review. We’re really pleased to hear the Victoria team kept you updated and were able to source the missing item for you.

We really appreciate you taking the time to share your feedback.

Kind regards,
Leyland

Rated 5 out of 5 stars

Best Leyland with very helpful,

Best Leyland with very helpful,
Knowledgeable and friendly staff. George has a vast experience and expertise regarding all sorts of paint.
Thank you.

14 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Batuhan,

Thank you for such a lovely review. We’re really pleased to hear George was so helpful and able to share his knowledge and expertise with you.

We’ll make sure your kind words are passed on to him.

Kind regards,
Leyland

Rated 5 out of 5 stars

Excellent service and Kat was brilliant…

Excellent service and Kat was brilliant at sourcing paint for me and even picked up paint from another store to make sure I had it by Wednesday morning - the team at Tooting Broadway are all great . Thanks

17 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Andrew,

Thank you for your lovely review. It’s brilliant to hear Kat went the extra mile to source the paint you needed and make sure you had it in time.

We’ll make sure your feedback is passed on to Kat and the rest of the Tooting Broadway team.

Kind regards,
Leyland

Rated 1 out of 5 stars

The item was broken

The item was broken

1 August 2026
Leyland SDM logo

Reply from Leyland SDM

Hello,

We’re sorry to hear your item arrived damaged.

We’d like to look into this and help get it resolved. Please email info@leylandsdm.co.uk with your order details, and our team will be able to investigate further.

Kind regards,
Leyland

Rated 5 out of 5 stars

Excellent customer service caring for…

Excellent customer service caring for my interest by your staff . I was served by Yasin . Taking the time was key . ( in my interest ) Thanks Very much !!

14 August 2026
Unprompted review
Leyland SDM logo

Reply from Leyland SDM

Hi Marco,

Thank you for your lovely review. We’re really pleased to hear Yasin took the time to understand what you needed and provided such great service.

We’ll be sure to pass your kind words on to him.

Kind regards,
Leyland

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