Lansdown Insurance Brokers Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always ready to answer any questions promptly. People appreciate the clear guidance, friendly manner, and smooth communication throughout the entire process of securing policies. Some reviewers were happy with the competitive pricing and the straightforward online quotation methods available. Consumers also noted that obtaining comprehensive cover was remarkably simple, efficient, and resulted in great financial savings compared to previous providers. Buyers find it easy to get in touch with competent representatives who handle requests with great care and transparency.

What people talk about most

Staff

People report positive experiences with staff, highlighting well-trained, friendly, and reliable team members... See more

Service

Reviewers highlight positive aspects of service, emphasizing a smooth process and great communication.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being highly... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and significant savings... See more

Response time

Users describe positive interactions with response time, highlighting well-staffed teams that answer phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and helpful staff, especially Simon who helped us find the best insurance product for our needs. Great communication, zero waiting on the line and emails were replied promptly. Highly re... See more

Rated 5 out of 5 stars

I am very happy with the way this broker has dealt with our new house insurance request. Communication has been excellent, thank you Sam Toft. All questions have been answered promptly and helpfully.... See more

Rated 5 out of 5 stars

Sam was excellent from first contact. He clearly went the extra mile to arrange a policy which exactly suited our needs at a competitive cost. Sam will be my first choice to contact when the policy i... See more

Rated 5 out of 5 stars

After having a hard time getting building insurance for our flats, Sam from Lansdown was absolutely fantastic. He was so helpful, worked to a ridiculously short timeline, and gave great advice. I will... See more


Company details

  1. #61 of 176 best companies in Insurance broker
  2. #12 of 38 best companies in Business insurance company
  3. #12 of 139 best companies in Insurance company
  4. #8 of 22 best companies in Landlord Insurance Company
  5. #2 of 7 best companies in Legal Expenses Insurance Company
  6. #7 of 13 best companies in Personal Insurance Company

Written by the company

Established over 60 years ago, Lansdown Insurance Brokers have built a reputation for excellent customer service and providing expert advice and the specialist insurance cover to meet your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(322)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy to recommend

Always a pleasure to deal with, highly responsive and friendly, good customer service and difficult to beat on property policies.

12 August 2026
Rated 5 out of 5 stars

Well staffed

Well staffed: answered phone and email quickly, efficiently and knowledgeably. Well trained and friendly. They also provided the most suitable cover at the lowest price.

27 July 2026
Rated 5 out of 5 stars

Excellent, honest insurance broker

Hilton and Sam have both been such a great help and I would highly recommend you get in touch with Lansdown if you’re looking for insurance quotes. I first contacted Lansdown after seeing their high rating on Trustpilot and feel it’s very justified.

They found me far more competitive policies than we had previously, providing savings of between 50-75% which is staggering (although it’s worth noting these savings are in part due to the uncompetitive policies we had been on previously).

Both Sam and Hilton are reliable, helpful and honest and I can’t recommend Lansdown enough.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Chris and Tina at Lansdown

May I please advise that Tina and Chris have always been most helpful in the many years that I have this service.

I will definitely keep using this service and a credit to the company

Regards

Dave

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I want to personally thank Sam Toft for…

I want to personally thank Sam Toft for his help with a new insurance policy. He was kind, listened, was patient and very transparent with the information. I would especially recommend for buildings insurance in London. Thanks Sam!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

We needed some specialist insurance for a non incorporated organisation and Lansdown were brilliant in helping us at every stage.
Great customer service, a simple quote process and easy to setup and pay. Would certainly recommend.

15 June 2026
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Greg Bishop and would highly recommend his services.

Greg was professional, knowledgeable, responsive and extremely helpful throughout the entire process. He took the time to explain everything clearly, answered all of my questions promptly and made what could have been a complicated process feel straightforward and stress-free.

What stood out most was Greg's commitment to customer service. He was always willing to go the extra mile, kept me updated throughout and ensured that everything was handled efficiently and professionally.

It is refreshing to work with someone who genuinely cares about their clients and takes pride in providing a high level of service.

Thank you Greg for all your help. I would not hesitate to recommend you to friends, family and colleagues and I look forward to working with you again in the future.

14 June 2026
Unprompted review

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