LOMAZOO Reviews 

1,510
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really nice mirror, reasonably priced, very well packaged. Looks great and the antifog works really well. I do wish there was a separate switch for the light and the antifog so that the antifog featur... See more

Rated 5 out of 5 stars

I ordered a kitchen faucet from Lomazoo through bol.com, and it arrived right on time. After unpacking it, it was damaged. When I returned the faucet, I immediately received an email from Lomazo... See more

Rated 3 out of 5 stars

The return process is very long, given that the item was delivered on the 5th of May and I'm still waiting for the process to be finished, that's disappointing. I returned a mirror where the glass had... See more

Rated 5 out of 5 stars

Tornado flush is from right to left, making it more preferable for better cleaning. It is very good quality product from Netherland.

Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,510)

1,053 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Warning: Horrible Customer Service and 2 damaged Sinks

Unfortunately, my experience with LOMAZOO was very disappointing.

I ordered a sink which arrived damaged. LOMAZOO sent me a replacement, but unfortunately, the second sink was damaged as well. Only the third sink finally arrived in acceptable condition.

Of course, transport damage can happen once. However, receiving two damaged sinks in a row made me seriously question the quality control and packaging.

What disappointed me even more was the way the complaint was handled. I was expected to arrange the disposal of both damaged sinks myself. This not only meant additional time and effort, but the disposal itself also cost money. On top of that, I had to figure out how to transport two heavy, damaged sinks to a recycling centre without having a car.

After receiving damaged goods twice, I would have expected LOMAZOO to arrange the collection or disposal of the defective products at no additional cost or inconvenience to me. Instead, much of the problem was effectively passed on to me as the customer. In the end, I was offered €30 as a goodwill gesture.

The sink itself is okay for the price, and I am satisfied with the third one I finally received. However, considering the entire experience, I would advise other buyers to be cautious. If your order arrives damaged, be prepared that dealing with the replacement and disposal may involve considerably more effort, time and even additional costs than you would expect.

For me, the low price did not make up for the frustration of receiving two damaged products and having to deal with the disposal myself.

14 July 2026
Rated 5 out of 5 stars

It arrived super fast


It arrived super fast, two days after the purchase, and was very well packaged.
The quality is good, and the price is even better.
It was definitely worth it.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice mirror, safely packaged, and great anti-fog

Really nice mirror, reasonably priced, very well packaged. Looks great and the antifog works really well. I do wish there was a separate switch for the light and the antifog so that the antifog feature wasn’t wasting energy when you only wanted the light, but that’s a small gripe. Overall, solid quality.

27 June 2026
Unprompted review
Rated 3 out of 5 stars

Heating system disappointment

The mirror was fine, but I was disappointed by the false information on the product description, which stated that the mirror is only 5W and rated A+ When in reality it's really 40W which is a huge difference.
5W may be true if it was just the lights around the outside, but it's not it's also an anti-fog heating system that is ALWAYS on. This is not communicated in the advert either - you would have assumed it could be turned on and off (independent of the lights) because this is very wasteful to have it always on by default.

4 June 2026
Unprompted review
Rated 3 out of 5 stars

The return process is too long

The return process is very long, given that the item was delivered on the 5th of May and I'm still waiting for the process to be finished, that's disappointing. I returned a mirror where the glass had defects , black spots that cannot be cleaned. Otherwise the product seem of good quality, but only time will tell.

29 April 2026
Rated 5 out of 5 stars

The products came in here in very good…

The products came in here in very good condition and was exactly in time - although delivered in neighbor country (Germany) Building up the content was well explained and easy without professional help.
Thank you!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery

Great delivery, very fast also and they delivered in my appartment (I live 3 high). Furthermore it’s a good quality for a good price!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
First order and im very happy. Fast delivery and super quality.

27 March 2026
Rated 5 out of 5 stars

Good quality

Good quality. Good price. Delivered in 3 days from Netherlands to Portugal. Second time using this company. Highly recommended.

16 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look