Outfittery Reviews 

Scammers

Didn't receive a box and they are still trying to charge.

Great quality and selection of clothes. Proccess was smooth and with no issues. I didnt know how to change my preferences and customer ssrvice was helpful.

I paid my £10 my box didn’t arrive filled in the online form then got a email back saying u do not have an order and I haven’t paid so sent proof of my £10 payment and never heard anything back scammers beware do not order from them

Super Service.

I was offered a 200€ gift box on Outfittery.
I booked a box. Outfittery told me that the "requirements are not met, and that my box cannot be sent". The order of the box is still ongoing in the website. I cant order something else. I have no way to use my 200€. The support is looping on "requirements are not met", without explaining which requirement, and without deleting the ongoing order. This is a nightmare.
Outfittery, please andwser and do something.
People, if you see on answer below this message, do not use Outfittery.

Item never arrived in the box and even when notified that it was missing elected to still charge for it! Items sent were overpriced and honestly shite! Avoid like the plague, shoddy from top to bottom and not anyone I would trust to dress me or have any business ethics either!!

I had a good experience- received 3-4 new looks, good brands, and I am very happy with the stylist and the service. Highly recommended if you need a wardrobe upgrade, just like I needed after my pregnancy!

Cancelled the order, didn't collect the box but they keep trying to charge me £870!

They are just a fancy company that scam people.

Ordered a pack of clothes
Took 3 weeks to go to collection point then another 3 days before told it was there
Cancelled order and didn’t pick up parcel
They have tracking so know it wasn’t collected but still tried to take £872 from my account
Numerous emails sent but no reply and still trying to take money that isn’t theirs
Thieves and scammers with disgusting customer service
DONT USE THESE UNPROFESSIONAL SCAMMERS!!

Due to a quality defect I wanted to return the bought Hoodie. Even though I am legally entitled to either replacement or hand back of money I was only offered a voucher. The customer service just stopped responding. No phone number to call - also a second ticket sis not help. Hands off of this retailer!!!!

Very concerning experience.

I was charged for a box I never received, and despite multiple attempts to contact customer support, I have not received any meaningful response for over a month.

The parcel is reported as lost, yet the order is still considered completed on their side.

Customer support appears to rely entirely on automated replies and forms, with no real follow-up or resolution.

At this point, it genuinely raises questions about the reliability of their operations and whether issues are actually being handled.

Still waiting for a proper response and refund.

Horrible customer service response time: claims I didn't return two items and took over a month to respond to my emails about the issue. Then gave me three days to respond to them and to provide a handwritten declaration of honor that I returned the items but they never provided me an address to send the letter. I am out hundreds of dollars and they are NOT helpful.

I really wished I’d read trust pilot before signing up to a company of charlatans. I’ve sent multiple emails asking to edit my basket, no response. All the time the ticking of the clock before they shut off and charge me is looking. Good job my bank can help get any money taken using the visa dispute process!! Grrr!

AVOID!!!! Horrendous experience. Although I was late returning items was told If all items were returned would be refunded. So items were returned which they confirmed. Then recieved an email to say 1 item was (which it wasn't) still awaiting any refund. Again avoid like the plague.

Update I have finally recieved correspondence from them and my refund after being informed it was down to a processing and internal error

Poor service returned all items last month trying to charge me for an item I've returned contacted support 7 times now with no response for 3 weeks.
UPDATE Finally have a response and all is sorted just unfortunate the customer service side has let you down

I would advise people never to buy anything from Outfittery. I received a box that I had not ordered full of clothes that did not suit me or fit me and was charged £720 because the box arrived while I was away on holiday and therefore I couldn’t return the items. When I queried it, I received an email to say it was fine to return the items - which I did. I did that over a month ago and I still have not had any payment as a refund. Despite sending lots of emails I have had no response and no money!

Absolutely shocking. received my box on the 20th march. Been trying to get in contact since, the items I received was second hand, noticeably. I received a pair of boots that had clearly been worn, stones on the bottom and creased leather. Returned the box, no email upon returning but a nice email with a bill. I returned every item in the box and they are trying to charge me. Luckily I used PayPal. Stay away from these!!!

After 3 months I finally managed to close my account. This followed being sent a box I cancelled, returning said box only for them to lose it in the warehouse. Even the items in the box were poor quality. The only positive was they closed the account …eventually. The previous company was excellent with quality and reliability. Sad that this company doesn’t match normal efficiency. Avoid if you don’t want the stress

I wish could put zero stars!! Checked out my order and kept 1 item last week, returned the box and now have been charged for a missing item (absolutely 100% this was returned - funny it’s the biggest and most expensive item in the box) PLUS I’ve been charged again for the item I already paid for! £100 down and no contact! Praying i can charge back via my bank!

If I could give no stars I would.
The first box that was delivered was soaked through and the contents were soaked through.
The items inside were ruined and a complete waste of time.
I reported this and Outfittery confirmed there would be no charge with a replacement box being issued asap. I was told that given the box was so damaged and it couldn’t be used to return the items, which as I mentioned were all ruined, they could be thrown away. This was actioned immediately after being given this authorisation.
I thought this was great and thanked the customer service team.
Since then they have continued to try and take money from me, even though they have said they won’t. Multiple times. And the box the promised still has not arrived.

Do not use. They are not just useless, they really don’t care about you as a customer either.