Olaplex Reviews 

Disappointed by the OLAPLEX No.3PLUS reformulation**Disappointed by the OLAPLEX No.3PLUS reformulation**

I used the original OLAPLEX No.3 for some time and had a very positive experience with it. My hair had previously been shedding and breaking, but after improving my hair routine—including using the original No.3—the amount of hair coming out reduced significantly.

I recently bought the reformulated No.3PLUS, expecting it to perform like the original product or better. Unfortunately, my personal experience was completely different. During shampooing, very little hair came out. However, after applying the new No.3PLUS treatment, I noticed a significant amount of hair coming away again.

I understand that one use cannot scientifically prove that a product caused hair loss, and everybody’s hair and scalp can react differently. However, the timing was concerning enough that I stopped using it.

The new formula also appears to be very different from the original. It still contains the OLAPLEX bond-building ingredient, but it now contains many more conditioning agents, oils, butter, extracts, polymers and fragrance ingredients. To me, it feels more like a rich conditioning mask combined with a repair treatment, rather than the simpler treatment I originally trusted.

Some people may prefer the new formula, particularly if they want softness and heavy conditioning. However, customers with fine, fragile or sensitive hair should be aware that this is not simply the old No.3 working faster—it is a substantial reformulation and may not suit everyone who loved the original.

At £32 for only 100 ml, I expected a premium treatment and greater transparency about how significantly the formula had changed. Companies should make major reformulations very clear, especially when replacing a well-loved product rather than offering the new formula as a separate option.

I am sharing my experience so that other customers can make an informed decision. I recommend patch-testing it, monitoring shedding and breakage carefully, and stopping use if your hair or scalp reacts badly.

Just wondering if all the negative reviews are from people who have purchased counterfeit products from online platforms and not realised. Would be interested to know. Thank you. Personally I have always purchased from Olaplex legitimate suppliers and have never experienced a problem so far.

There was a problem with the order, however customer services were amazing. They were very fast to respond and the problem was fixed almost immediately.

Blimey! Olaplex No 3 has got bigger in price but bottle has shrunk. Shall have to look for somethingelse!

This company never send a gift what provide as promotion on the website. If it happens once I maybe understand, but it happened every time when when you put promo code while ordering.
The product is very good, but I will never buy it from they site

Two days after I made my first purchase, the items went on sale for way cheaper.
I emailed and asked if they would do a price adjustment considering the timeline, Olaplex tried to lie and say there was a technical reason why they can't apply a partial refund. Then when I pointed out that that's a lie, they said it's against their policy. I asked them to please escalate the issue as policies are for the purpose of loss prevention and are not intended to impact paying customers, usually there is some customer service that can be offered in cases like this. They said they already escalated it and would not do a price adjustment. I just returned the products, got my refund, and went with K18 instead. I would not support a company that doesn't care about it's customers.

Honestly loved the product and have been purchasing for years and would continue to purchased if they would have honored the $5 off coupon I received from a claim that I filed. I was not sure why I had received the claim but I filled it out and received a voucher for $5 off. Was planning on spending hundreds of dollars if customer service would have been a little bit helpful in explaining why they would not honor my voucher. Crazy that you would lose a customer over $5. Too many products on the market to deal with poor customer service. Unfortunately I will not purchase this product again ever. Management needs wake up call on profit and loss. I would have gladly given my customer a $5 discount to keep them happy and buying my product.Not a smart move. maybe the next customer that contacts them regarding the $5 voucher will have a better experience.

My experience with Olaplex is great I’ve been using Olaplex for 4 years plus and never had any problems with any products I have overactive thyroid and one of side effect is to lose some hair but I have never in all the time I have been using Olaplex shampoo conditioner also no.3 and no.0 I haven’t lost one hair in fact it makes my hair look a lot thicker so I am very happy with the products.

Used olaplex and it was damaging my hair. Reached out to customer service in OCTOBER and was told to send receipt and other things which I did and still haven’t heard back! How disgusting is this? It’s now MARCH!!! AVOID THIS COMPANY!!!

I wish I had read the reviews before the purchase. Such an expensive product. I got No. 1 and No. 3, and they did nothing for my hair. Waste of money.

Absolutely terrible experience. The last time I ordered, my package never arrived because the delivery company suspended it due to “possible dangerous goods.” I decided to give this company another chance, and unbelievably, the exact same thing happened again. This clearly isn’t a one-off issue — customer service must know this keeps happening, yet nothing is being done to fix it. It’s beyond frustrating to deal with the same problem twice and still be left out of pocket. I’ll now be contacting my bank to try and recover my money. Needless to say, I will never order from this company again.

The scammed me for more then $300

The worst technical support I've ever seen. The company missed the address in my account and sent to another address 3 paid packages and refuse to refund my money. The asked me to file the claim with USPS , then they asked me to file a Lost package , Iэму sent them all the emails I've received from USPS and guess what ? They asked me to file a claim with USPS!!!!! I Filed a chargeback with my bank and waiting for my money. I won't buy from them again!

Worthless products ever! Non useful, scam

I placed an order on 9 Dec, which DPD failed to deliver on two occasions. I have emailed Olaplex every day for three days and heard nothing back, and I’ve heard nothing from DPD either. Not sure how I’m going to get a refund when I can’t get hold of the company.

Really disappointed by this experience, certainly can’t recommend them

Would give zero stars if I could. Placed an order on 24th November and it still hasn’t been shipped. Attempted to contact Olaplex via email and then chat. No response to my email and the moron representative couldn’t tell me anything other than that I’ll receive a notification when it has been shipped. Declined to escalate the issue. Advised me to email support (which I’d already done) to escalate it.

The shipping timeframe of 1-4 days is not accurate. From the Black Friday sales in Australia expect significant delays. Their response

“ We want to let you know that your order is experiencing a delay. Our Australia warehouse is currently handling higher than usual volume, which has slowed processing times.

We understand how frustrating it can be to wait, and we’re truly sorry for the inconvenience. Your order is secured in the queue and will ship as soon as possible.”

I have ordered in the past outside of special sales, and it was processed within their standard 1-4 days with a tracking number available. Some delay I understand but I’m now at 2 wks and no shipping confirmation. I think it’s best if they inform ppl of delays vs no contact. Who knows if and when the product will arrive.

I should have checked this website before ordering. Ordered 10 days ago, and still no notice that it has been send. Also not possible to get in contact with customer service!

A very solid choice for all hair types. doesnt create build up or weigh down hair. I was always switching brands until I found olaplex because i feel like they stop working but this one never does.

Do not purchase from this company. Avoiding both Olaplex and DHL after this experience.
My parcel never arrived, DHL emailed upon enquiry advising it was sent back due to a ‘dangerous goods’ issue yet their confirmation said it had been delivered and signed for. Olaplex says it was delivered and to contact DHL, so now being bounced between the two with no answers from anyone.

Zero accountability. Zero sensible and customer service communication. Parcel is clearly lost. Refund now requested. It will be interesting to see how long that takes!
Absolutely not acceptable from either company.

Ordered sets for christmas gifts, they were marked as delivered and signed for. I had to chase DHL then Olaplex to find out they were not delivered as DHL will not deliver dry shampoo. I am still awaiting refund. Olaplex should be aware of this issue and should substitute the dry shampoo or use a different delivery agent. I should not be left knocking neighbours doors for a package marked as delivered and signed for then having to play detective to try and find out what happened.