OK Living Reviews 

I bought some kitchen cabinets and I am satisfied with them. The delivery was fast but there were some small scratches and damages during shipment and delivery other than that things were fine. I had a really good experience with OK Living's customer service: fast reply, really supportive.

I got a completly kitchen furniture, everything fine, good price-quality ratio. My kitchen need it some other cabinets also and a sink, so i order some of it, and now everithing goes sideways. The second order cabinets are from alone cabinets even they are the same model are different, what I mean is that better quality, soft-close or other improvements. So now I got a kitchen with mixed quality furniture. And the sink has come in completely smashed in pieces. I send an e-mail about it with picture and I got fast response that they wanted more pictures of the double boxed package, resend it e-mail along with pictures and I got message back that I can choose for a new package or refund (they never said about resend damaged package), so i choose for refund because i was getting anxios about finishing the project and I bought another one from different store. And 1 day later, I got e-amil with print for resend damaged product and after they gonna collect it they gonna refund me. Ofcourse i had the audacity to think they never wanted the damaged product anymore and i discarted at trash...so now im not having either the cash or the composiet sink worth of 170 €. Thanks OK -Living. if they still gonna make refund , Im gonna make it 5 star experience

I bought akitchen 2 months almost ago. It was delivered with already opebned boxes and there was no manual or numbered parts in it, so a big used puzzle. I contacted the customer service and they only told me to send it back. Now that was also a big isssue because we needed to move in total 280 kilo outside the house on the pallets. Now i have contacted them again to ask where my refund is after 2 months....and i only get excuses and no descend answer where my refund is after 2 months drama and delay in our construction. Useless company.

They sent me a used kitchen without manual..won't recommend....

They contact me to confirm the delivery and went flawless. They assembled the sofa and set in the right position... 5 Stars , no doubt!

Packages where mixed up. I ordered two different wardrobes and in the box the manuals where mixed up which was very confusing.
Then to make matters worse the pieces in the manual had numbers on them they where not printed or as a sticker on any of the pieces in the box which made assembly even more confusing and time consuming.

Top Customer Service!!! Sehr zufrieden!!!

Hi,

I placed an order for a house bed which eventually came after nearly 2 weeks. My husband has just managed to open the boxes today and we are both in utter shock and disappointment. Firstly, the quality of the item is just awful. Most of the parts have arrived broken and I am so disappointed as the bed was not cheap!! Nearly £350!! Please can someone reach out to me regarding replacement parts as we were really looking forward to this bed because it is dor my toddler. Hoping to get a response soon.

Order number is 677877.

Very good quality and packing Concept

We ordered 320€ baby changing table that came defective - one very important part has no holes in it, which makes the assembly impossible and the table unstable. We messaged support and we were offered to fix it ourselves for 20€ voucher or wait for replacement. We chose replacement which came - again defective!!! So again impossible to assemble. We contacted support again, and this time they said only reordering from the producer can be done, which includes waiting time up to 25 working days. Or we can again try to solve it ourselves for 25€ voucher. So basically, as a customer if you have a problem (caused completely by them, delivering defective products), the support is - solve it yourself and cause you complained here 20€, or wait forever and see what happens. We still don't know how to proceed cause if we agree on the 25days waiting time and they again deliver a part with an error, we will end up with unusable piece or furniture and with return date already surpassed. Very disappointing experience that leaves you feeling helpless as a customer.

I have tried returning an item I bought for two months and they just won’t come and pick it up. I’ve lost the money and I did not even get all the packages for the item. I have taken 8 days off from work in order to be here for the driver. Customer support are doing nothing. Guess I will never see the 4000sek again. DONT BUY ANYTHING FROM THEM

Quick delivery

Very disappointing customer service.

I placed an order on 22 February for almost €350. Since 26 February, the parcels have been stuck at the DPD delivery center with no movement and no delivery attempt.

I contacted customer service and, instead of taking responsibility and resolving the issue with their carrier, they told me to contact DPD myself. As a customer, I have no contractual relationship with DPD — my contract is with the seller.

To this day, I still have no concrete solution from them. No proactive action, no clear timeline, no resolution — just shifting responsibility onto the customer.

For a €350 order, this level of after-sales support is unacceptable. I would strongly recommend reconsidering before ordering if reliable customer service matters to you.

Funny also how they care to reply on Trustpilot but not on the actual problem to try to solve it!

I recently purchased several furniture sets from OK Living, and overall, my experience was excellent. The ordering process was smooth, delivery was on time, and everything arrived as expected.
What truly stood out to me was their customer service. I had to return a few items, and the entire process was handled quickly and professionally. The support team was extremely responsive, patient, and genuinely committed to helping me find the best solution. They made what could have been a stressful situation feel easy and straightforward.
It’s rare to encounter such attentive and helpful customer support nowadays. That level of care really made a difference, and it’s the main reason I would confidently recommend OK Living and choose to shop with them again.

If I could gie zero stars I would. Placed an order which I was told would come in two packages. Have waited 9 days only to recieve a communication that they have both been "returned to sender"! Waited at home on two separate days to take delivery and absolutely nothing. Told nothing that can be done. Paid over £200 for items that I have never received and no communication whatsoever....

I wish I could give this ZERO stars! Do not buy from this site, EVER!!!

I ordered a vanity from OK Living, It arrived with a manufacturing defect. The table top for vanity was missing the required holes, which makes assembly impossible. The product is unusable.

January 25, 2026
I reported the defect the same day. I sent photos. I explained clearly that the vanity cannot be assembled.

January 26, 2026
OK Living confirmed they would send a full replacement package. I accepted. They instructed me to return the rest of the package and keep the defective part. A return label was issued. At this point, they formally chose replacement as the solution.

February 7, 2026
After hearing nothing, I followed up. I was then told the required new vanity was out of stock and there was no delivery date. So the promised replacement was never actually coming.

On the same day, they offered a refund of DKK 2,000.

February 9, 2026
Instead of honouring that amount, they issued a “credit note” for DKK 200. Not DKK 2,000. DKK 200. For a completely unusable piece of furniture.

When I challenged this, they suddenly shifted the argument and claimed that the cancellation period had expired. I didn't have a change of mind return. This is a defective product. They acknowledged the defect. They promised a replacement. They failed to deliver it. Then they tried to reduce the refund to a fraction of what was discussed! So bad.

To summarize:

• They shipped a defective product
• They acknowledged the defect
• They promised a replacement on January 26
• They failed to deliver the replacement
• They offered DKK 2,000 on February 7
• They then issued only DKK 200
• They attempted to hide behind “expired cancellation” instead of handling the defect

The product cannot be used. The replacement never arrived. The refund has not happened, and they continue to say "Cancellation isn't possible"! It's like they're not even reading my emails. And every time the mail is from a totally different person.

This has been a frustrating and unnecessary process from start to finish. I would not recommend ordering from OK Living, ever!!! Basically, they are thieves at this point; they've stolen my money and delivered a faulty product.

Stay away from this site.

The wardrobe is quite beautiful and eyes cashing in closet. Also enough space for clothes,if possible I could attach some pictures of the complete wardrobe after installation looks great, just that some of the pieces got broken.

I ordered my Kommode just before the Christmas holidays and OK Living handled the order quickly and shipped it within 48h. They even had a better price than Amazon/Otto/Home24 for the item that I bought - so I am pretty happy with them.

Purchased a flat packed sideboard via Amazon. Instructions were useless. One of the draw fronts had a bulge in it. I was told replacement parts could not be sent out and was offered £30 refund. It took us hours to get the draws aligned. One remains jammed shut and unusable. Due to that and the damage to the draw front it isn't fit for the dining room so has been hidden away in spare bedroom. Overall a very stressful experience for a shoddy piece of furniture. Will never use this company again.

Item as described with fast delivery, all in, good value for money. I had a good experience and I am happy to return :)