I wish there was a zero score, I was ripped off 3 times at onlyfans and there is absolutely zero customer support. Models can advertise selling a set of nude pics and then after taking your money 💰... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You pay for a subscription only to have the promised content hidden and then they tell you you have to buy things individually for more money. That is insane. OnlyFans has somehow created a way to mak... See more
Company replied
I was a long time OF user, more than 5 years. No more. Switched to Buduar.com and Fansly. Most creators I contacted for the last year were either AI bots or rude and arrogant fake chatters, who... See more
Company replied
The third-party verification system wouldn't work. It kept rejecting my photo, passport, and driver's license, even though all were crystal-clear images. I opened a support ticket to try to resolve... See more
Company replied
Company details
Information provided by various external sources
OnlyFans is a social media service based in London, England.
Contact info
Great Portland Street 85, W1W 7LT, London, United Kingdom
- onlyfans.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company as well as Fansly and…
This company as well as Fansly and Fanvue are the same u don't know if ur talking to the content creator itself or some Ai advance chat bot or like hire a Human chatter just to reciprocate the content creators behavior and attitude it's basically a scam emotionally and money and many fans or subscribers think the content creators they are chatting are "in" to them resulting to misled relationships...well i know they are up selling nude pics to earn which it is the natural or the way the business works but not to the extent by scamming people emotionally they should stop using AI chat bots or hiring human chatters if they want more and real connection and money
I wish there was a zero score
I wish there was a zero score, I was ripped off 3 times at onlyfans and there is absolutely zero customer support. Models can advertise selling a set of nude pics and then after taking your money 💰 they dont have to provide you any nudes, because they know there are zero repercussions or consequences because the billionaires that own onlyfans dont care about their own customers. I HATE ONLYFANS
Do not subscribe they rip you off…
Do not subscribe they rip you off adding onto what Eva your paying for I fall for it please don't go on this website
Reply from OnlyFans
AVOID THIS COMPANY
AVOID THIS COMPANY — PREDATORY SUBSCRIPTION PRACTICES
I was automatically enrolled into a subscription and then they started taking money from my bank account via direct debit, despite me never knowingly authorising them to do this.
I don’t use their website. I don’t use their service. I received absolutely no benefit from the subscription. Yet when I contacted them and asked for a refund, they refused — over a measly amount of money that they can clearly see relates to a completely inactive account.
Their response was essentially to hide behind their terms and conditions. I couldn’t care less if the authorisation is buried on page 1,567 of some lengthy agreement. Automatically enrolling customers into recurring payments and then refusing a refund when the service hasn’t been used is an appalling way to treat customers.
This feels like a subscription trap designed to make money from people who don’t realise they’ve been enrolled in ongoing payments.
I’ve now permanently deleted my account.
I would strongly recommend staying away from this company. If this is how they treat customers over a small refund, I wouldn’t trust them with anything larger.
Zero respect for the customer, zero willingness to resolve a straightforward issue, and absolutely no reason for me to ever use this company again.
Reply from OnlyFans
It is a scam they have a system like…
It is a scam they have a system like spiral.. attention do not participate its a scam you never talk to the real person and i don't know how has become so popular..
Reply from OnlyFans
Creators lie about what the videos are
Creators lie about what the videos are. After you buy them, you can't get a refund and Onlyfans support tell you sorry but it's not against their policy for creators to do that. Definitely better platforms out there.
Reply from OnlyFans
You pay for a subscription only to have…
You pay for a subscription only to have the promised content hidden and then they tell you you have to buy things individually for more money. That is insane. OnlyFans has somehow created a way to make buying pornography and even bigger a waste of money and time. They’re not upfront about what you’re paying for until after you’ve paid this "entrance fee" just to be able to buy more content. Screw this site and screw the creators who use it. Support these creators by subbing to them directly.
Reply from OnlyFans
Title: They protect scammers and refuse refunds
Review:
I was scammed by a creator on Telegram who promised me partnership and meetings in exchange for signing up on OnlyFans, but after I paid, she delivered nothing. When I reported this scam to OnlyFans support and provided all the Telegram screenshots, their support explicitly admitted in an official email that the services were a violation of their terms.
To make things worse, they actually had the nerve to blame me in their reply, claiming I requested the prohibited service, while refusing to issue a refund. Despite knowing it's a scam, they left the scammer's profile completely active so they can keep profiting from fraud. They protect fraudsters and care only about money. Look at the attached screenshots and email—do not trust them!
Reply from OnlyFans
Terrible customer service
Terrible customer service. Could not get a real answer to my issue. Just awful. Smh.
RE to OF: my profile name is/was @cockvillian -- I was emailing with you, and also messaging on x, but all I got was formulaic non-answers which made no sense. Then you ghosted me when I asked for specifics. Please reply, I would like to resolve the issue.
8/31 A perfect example of what I'm saying -- they reply to this post asking for my info, then I don't hear from them. Please contact me, OF.
Reply from OnlyFans
Unclear Account Suspension and Privacy…
Unclear Account Suspension and Privacy Concerns
My original OnlyFans account was suspended without providing me with a clear and specific explanation of what I had allegedly done wrong. When I attempted to resolve the issue, I was told that I needed to provide a government-issued ID card or passport to regain access.
I understand that identity verification can sometimes be necessary. However, being asked to submit extremely sensitive personal documents without first receiving a clear explanation for the suspension made me feel that my privacy had been seriously compromised and that I had almost no control over my own personal information.
My other account-related circumstances remain normal, yet my original account was singled out, which makes the situation even more confusing.
I am not opposed to reasonable security measures, but users deserve transparency. If a platform restricts an account and then requires highly sensitive identification documents as the only apparent way to restore access, it should clearly explain the reason, the legal or policy basis, and how those documents will be protected.
Overall, this experience left me feeling that my privacy and personal space were not being adequately respected. I hope OnlyFans can provide a transparent explanation and a meaningful appeal process rather than simply asking users to surrender sensitive identification documents.
Reply from OnlyFans
OF became a scam site
I was a long time OF user, more than 5 years. No more. Switched to Buduar.com and Fansly.
Most creators I contacted for the last year were either AI bots or rude and arrogant fake chatters, who sometimes forgot that they need to impersonate a woman at least grammatically. And every second message they ask for money, even if you already got the subscription or bought any content.
Beware of scam.
Reply from OnlyFans
It's often a scam site!
Some women have a bad attitude and act pompous. That's bad enough. But the site uses chatbots to basically, well, chat. This is deceptive since you subscribe to engage with the sex worker.
The bot then tries to entice you to tip the account for to see images and/or videos. You obviously pay a set amount to unlock a video, of really nothing of importance.
If the green light is shown as being always on and the account begins acting all flirty, it is likely a bot. OnlyFans in general also keeps asking for my debit card to be verified, although they reject a Citizen Card as ID. Similar platforms normally just want an age check with a facial scan.
Asking for meets is also a huge no-no. Private engagement is not private either, as the big guns can see your messages.
Reply from OnlyFans
I was a frequent user of OnlyFans a…
I was a frequent user of OnlyFans a while ago but then I totally switched to JLCams.com
because they always deliver what they promise which is not the case with OnlyFans any longer. I think there is no control over creators anymore. Nobody seems to be responsible for anything. The majority of creators are quick to take your money, but they rarely complete the task to the fullest. They either resort to some tricks and tell you there was a misunderstanding or they just ignore your complaints. It looks like demand is much higher than supply on OF. As a result, creators don't value their customers.
Reply from OnlyFans
The third-party verification system…
The third-party verification system wouldn't work. It kept rejecting my photo, passport, and driver's license, even though all were crystal-clear images. I opened a support ticket to try to resolve the issue, but to no avail. After a dozen or more back-and-forths, I finally gave up. Buyer beware! The account username was Keith Partidge.
NOTE: There is no longer an account with the username or email address as you have since deleted it from your system.
Reply from OnlyFans
Inaccurate Content - OF Won't Refund
Purchased content from a creator after sharing a screenshot of the exact item I wanted, got the creator to even confirm it matched the screenshot. The delivered content doesn't match, but apparantly OnlyFans say this wasn't inaccurate or misleading in accordance with their own policy for Terms of Service.
Their TOS aren't worth the words that are written. Disgusting scamming company who doesn't respect their customers.
And that reply is why they are scammers, a company who has Terms of Service, but doesn't adhere to them.
They refer to Terms of Service for no refunds, but don't refer to it for misleading content descriptions.
Reply from OnlyFans
OnlyScams
I had another incident where a content provider will say they will do something and quote a price.....they don't deliver and you are left out of pocket.
You send a complaint in.....who do you think OnlyFans will side with? The content provider who earns them a lot of money or an ordinary person?
I have even had one content provider who had let me down previously saying if I let you down again, report it and you will get a refund.....because they knew OnlyFans would have their back.
Disappointing
OnlyFans have taken the time to review the incident, and have sided with the content creator, which was kind of the point I was making. Just be careful when you are spending money on the site.....the creators do not always do what they say, and OF back them
Reply from OnlyFans
I was scammed by a predatory creator
I was scammed by a predatory creator. First, an agency was used even though I joined her a”VIP” club, and I was talking to men. Second, the content was often bait and switch. The worst part was the offer of a free batch of content that was to be offered on SnapChat. I paid the amount, was told I misunderstood, and had to pay more. This happened many times over, and I was lied to repeatedly and aggressively pressured into paying more and more. I pointed out the CLEAR statements that I only owed one more $200 payment MANY times, and was told I could give up all that money or keep going. I told the creator I would complain to OF, and she insisted she did nothing wrong, refused the content and refused to return any of the THOUSANDS of dollars I was scammed out of. After rereading some of the strange questions she was asking me (like if I had any STDs), I searched her name with the word “escort.” Sure enough, she’s a prostitute and the “content” I would have eventually received, after who know how many thousands of dollars later, was her in-person “services,” which she knew I had no knowledge of or interest in. In fact, I made the mistake of discussing with her my depression, which caused her to become even more aggressive. I complained to OF before I realized the endgame and they told me to ask her for the content. When I found her escort page and realized what was happening, OF WENT COMPLETELY RADIO SILENT AND REFUSED TO ANSWER MY MESSAGES. I am reporting OF and this creator to the FTC AND IC3 for solicitation of prostitution over the internet (a federal offense). If anyone else has been scammed in this way, please let’s gather notes and perhaps something can be done to prevent this from happening to others, and hopefully put an end to OF predatory and illegal business practices.
Reply from OnlyFans
they suspended 20 accounts for no…
they suspended 20 accounts for no apparent reason. they're also known for stealing millions of dollars from people because "they don't need to follow USA laws." They're not even from USA; asking for USA entertainers and USA laws.
So many false claims by Onlyfans, I do not recommend any adult site containing word: fan.
Reply from OnlyFans
Everyone knows
Everyone knows, it's just a scamming site. All the ladies and creators are mentally weak and depressed. Always ask money. The biggest truth of this site is, it's full access to ur account and know about ur activity, like what you message or share ur personal details to creators or someone else, the site can all read ur messages and take action on you. Overall the site is totally scam and just want ur money.
Many accounts are automatically deactivated for no reason. It's strange.
Really I'm not satisfied with this site 💔💔💔
Reply from OnlyFans
Pay $29.99 so you can see no nudity but…
Pay $29.99 so you can see no nudity but pics with imoj’s covering what you paid to see only to realize that the $29.99 only gives you access to pay more money to see actual content. Bait and switch.
Reply from OnlyFans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.