ONYX Cookware Reviews 

5,865
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I love this ricecooker! Its the first one that doesnt burn my rice, it has easy functions, looks nice, is easy to clean and doesnt smell and taste like burnt plastic. For its pricerange it certainl... See more

Rated 5 out of 5 stars

I ordered the 5L air fryer after reading online that it was in the top 5 on the market and I am not disappointed! It works fantastic! In the original shipment they missed several items, however with t... See more

Rated 5 out of 5 stars

Det var bare perfekt at handle hos jer og vi er rigtig glad for produktet,en stavblender med batteri og kan kun anbefale produktet

Rated 5 out of 5 stars

Jeg er meget tilfreds med glaslåget til mine fantastiske pander. Hurtig levering kan kun anbefale at handle hos Onyx cookware. Mvh Anne Marie

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(5,865)

1,332 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't buy anything from onyx cookware

Don't buy anything from onyx cookware! They're cookware is really bad. We changed all our pans a few years ago got 8 in total. After a few weeks of use the first one started to delaminate. Contacted onyx and they sent me a new one after asking for alot of pictures and explanation of how we used the pan. I got a new pan and an email saying that it was a factory error. One year after all 8 of my pans including the new one are delaminating. Black strings of plastic is dropping in the food, I can pull strings of black plastic 1-2 cm long of the pans. Contacted them again and never received any email back. You can read on reddit that this is a common issue with the pans. We ended up throwing the pans in the dumpster. I wouldn't be surprised if we all have eaten a few of these strings before we realized that they were falling apart. I wouldn't server food cooked in these pans too anything living. Can't be safe

15 July 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hello,

Thank you for taking the time to share your experience.

We are very sorry to read about the issues you describe. This is certainly not the experience we want our customers to have, and we understand your concerns.

We would very much like to investigate your case further and work with you to find a solution. If you have not received a reply from us, please contact us again at service@onyxcookware.dk and refer to this review. We will do everything we can to review your case thoroughly and ensure that you are not left without a satisfactory solution.

We appreciate your feedback and hope you'll give us the opportunity to help resolve this matter.

Kind regards,
ONYX Cookware 😊

Rated 5 out of 5 stars

I love this ricecooker

I love this ricecooker!
Its the first one that doesnt burn my rice, it has easy functions, looks nice, is easy to clean and doesnt smell and taste like burnt plastic. For its pricerange it certainly delivers.
10/10, I reccommend.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Definitely not work as shown in videos

I bought a full cookware set from Onyx and had very high expectations based on the many positive reviews and videos.

After using the set, I’m unfortunately not as impressed as I hoped. Food tends to stick unless you keep moving it around, which makes cooking less effortless than advertised. Cleaning is also harder than expected, especially the outside of the pans.

Considering the premium price, I expected a better overall experience. I really enjoy cooking and genuinely hoped this would become my favorite set.

14 March 2026
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hej Zahra,

Jeg er ked af at læse, at du oplever problemer med maden sidder fast! :(

Vi har nogle tips og tricks, som i mange tilfælde kan hjælpe dig på rette vej til, hvordan du får det bedste ud af din pande. Du finder vores tips og tricks her: https://onyxcookware.dk/pages/stegepander-og-gryder-faq#best-result

Skulle du fortsat opleve problemer med at maden brænder på. Så skal du ikke tøve med at kontakte vores kundeservice på service@onyxcookware.dk.
Her vil vores kundeservice sidde klar til at hjælpe dig igennem det hele.

Men! Hvis du fortsat ikke er tilfreds med resultatet, eller blot ikke ønsker at beholde varen. Så husk at vi tilbyder op til 100 dages returret. Det gælder også selvom varen har været brugt. Her skal du blot kontakte vores kundeservice og anmode om at sende varen retur. :)

Med venlig hilsen
ONYX Cookware

Rated 4 out of 5 stars

All is good

All is good, I have use this brand for some cooking wear on my kitchen, but why i give 4 stars is because is needed one day to get answers from customers service, there is no call center, only email and chat that,

9 March 2026
Unprompted review
Rated 2 out of 5 stars

Great hype

Great hype. Low quality

20 January 2026
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hej Mikael,

Jeg beklager at høre at dit køb ikke lever op til dine forventninger!

Vi arbejder altid på at sikre at vores kunder forbinder vores produkter med den kvalitet som vi ønsker at stå inde for.
Jeg anbefaler derfor at du kontakter vores kundeserviceafdeling på service@onyxcookware.dk.
Her vil vi sidde klar til at hjælpe med at du kan få det optimale ud af dit produkt.

Husk samtidigt at vi altid tilbyder op til xxx dages fuld returret. Det gælder også selvom produktet har været pakket ud og testet. 😊

Ønsker du at gøre brug af din returret, så skal du på samme måde, gøre vores kundeservice opmærksom på dette. Her vil de hjælpe med information om hvordan du sender pakken retur, samt tilbyde en gratis returlabel.

Med venlig hilsen,
ONYX Cookware

Rated 5 out of 5 stars

5L air fryer

I ordered the 5L air fryer after reading online that it was in the top 5 on the market and I am not disappointed! It works fantastic! In the original shipment they missed several items, however with the help of there service team I received everything within 2 days, even with a bonus item for my troubles! They have a few hiccups to work out on their website, however with such a great service team I still give them 5 stars! I will definitely order from them again!

12 December 2025
Unprompted review
Rated 1 out of 5 stars

high level of unprofessionalism

More than half a month has already passed since I placed my order, which for some reason was sent to a collection point an hour away from my home. A week has gone by since I contacted the store’s customer support—without any response. The high level of unprofessionalism and disregard for the customer leads me to rate this company with just one star.
ONYXCOOKWARE, give me back my money.

6 September 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Leo,

We are very sorry to read that you have not received your package.

We advise you to contact our customer service at service@onyxcookware.eu
, where our team will be ready to investigate further regarding your package.
If you have already contacted our customer service, please do not hesitate to reply to the same email and refer to this review.

If you are still missing a reply to your inquiry, we recommend that you try to contact us from another email, or via our customer portal which you can find here: https://onyxcookware.eu/pages/customer-portal

Once again, we are sorry that you have experienced these issues. We will, however, do our very best to help you find a solution! Of course, you should not be left without either your products or your money.

Best regards,
ONYX Cookware

Rated 1 out of 5 stars

Frying pans

Bought two frying pans with detachable handle. What a disappointment! Everything sticks- had a few ruined dinners already. One of the pans got discoloured on both sides. Waste of money!

10 August 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

He Aleksandra,

Jeg er ked af at læse, at du oplever problemer med at maden brænder på. :(

Vi har nogle tips og tricks, som i mange tilfælde kan hjælpe dig på rette vej til, hvordan du får det bedste ud af din pande. Du finder vores tips og tricks her: https://onyxcookware.dk/pages/stegepander-og-gryder-faq#best-result

Skulle du fortsat opleve problemer med at maden brænder på. Så skal du ikke tøve med at kontakte vores kundeservice på service@onyxcookware.dk.
Her vil vores kundeservice sidde klar til at hjælpe dig igennem det hele.

Men! Hvis du fortsat ikke er tilfreds med resultatet, eller blot ikke ønsker at beholde varen. Så husk at vi tilbyder op til 100 dages returret. Det gælder også selvom varen har været brugt. Her skal du blot kontakte vores kundeservice og anmode om at sende varen retur. :)

Med venlig hilsen
ONYX Cookware

Rated 5 out of 5 stars

Good and efficient customer service

I bought a frying pan and wok about a year and half ago.
Recently, I wanted to use the frying pan. Before I started to use the pan, I cleaned it. And I noticed, there are black oil on the surface even I cleaned it few times.
I contacted with ONYX cookware customer service.
They replied very fast and assisted to exchange a new frying pan.
Even though I bought the pan more than 1 year ago, they still replace a new pan for me.
I am very impressed with their good customer service.

25 July 2025
Unprompted review

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