Just Go Holidays Reviews 

21,377
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting that phone agents are remarkably helpful, patient, efficient, and thorough when answering questions and organizing trips. Travelers frequently enjoy well-organized holidays supported by polite, highly knowledgeable, and friendly coach drivers who ensure safe, comfortable, and pleasant journeys. However, some people mentioned facing occasional hotel and travel issues, including disorganized arrivals, unhelpful staff, or unexpected changes to their travel arrangements. A few consumers also noted instances of long phone queues when trying to reach customer service, alongside experiencing minor logistical inconveniences during transit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that booking representatives are consistently polite,... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing phone agents as... See more

Holidays

Users describe positive interactions with holidays, highlighting both wonderful trips and an easy booking... See more

Service

People report positive experiences with service, highlighting efficient support and very professional staff.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more

Company replied

Rated 5 out of 5 stars

Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more

Company replied

Rated 5 out of 5 stars

Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more

Company replied

Rated 5 out of 5 stars

We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more

Company replied


Company details

  1. #121 of 145 best companies in Tour operator
  2. #13 of 23 best companies in Bus and coach company
  3. #7 of 8 best companies in Bus tour agency
  4. #180 of 205 best companies in Travel agent

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.4

All reviews

(21,377)

5,034 reviews in the last 12 months

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Rated 1 out of 5 stars

I've been away with this company lots…

I've been away with this company lots of times never missed a payment we were going to Italy on the 3september we got the time wrong he contacted us we asked him to wait half HR we would of made it but no he wouldn't we asked him for help didn't want to know disgusting we paid 2/698 pound we phoned the company on the 3 rd to see if they could get us to Doncaster were the coaches change not even a bit interested I will never use this company again all for the sake of half a hour we lost our money and the holiday

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your help with my booking

The lady I spoke with was very friendly and helpful. She could find the best variants for me (insuarance, a coach seat and etc.) Thanks a lot. I doubt that I could do it without her help. Look forward to my Christmas holiday!

1 September 2026
Rated 4 out of 5 stars

1940s Lytham Weekend and Blackpool

3 days/2 nights 1940s Lytham Weekend and Blackpool. It was a very good break. Kevin, the Belle coach driver, was superb. He kept us updated on the travel plans and the agenda and provided everyone with his number, for emergencies. This was very useful as I changed plans one day. Lytham and Blackpool were very interesting with plenty to see and do. We stayed at the Grand Hotel, 15-20 mins walk from the centre. The room was clean and spacious and had excellent views. There were only two downsides: First, it was an extremely busy weekend as there was an international dance contest in town, so loads of dance troupes from all over Europe. This resulted in extremely long queues, especially for breakfasts in the morning, with long waits before you could get your food. Not ideal if you have to be on the coach early morning. The second thing was the noise. There were also several beer louts staying on the same floor, so shouting, constant banging doors and talking loudly on their phones in the corridors most of the night. It was impossible to sleep more than a couple of hours without being disturbed. Saying that, it was still an enjoyable trip and no fault of Just Go.

26 August 2026
Rated 5 out of 5 stars

Abba Voyage

A relaxing Travel to London,we were on coach 2 from Newcastle under Lyme on Sunday 9th August.As we were going into London the next day the Driver gave us plenty of information about the different buildings we passed ,thoroughly enjoyed it.

9 August 2026

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