Jessicabybee Reviews 

651
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, most reviewers were unhappy with their experience overall. Many people found product quality poor, with items often not matching descriptions, being made of cheap materials, or having incorrect sizing. Customers frequently reported significant return policy issues, including difficulties obtaining labels, high international shipping costs, and requests for personal photos. Additionally, many experienced long delivery times and expressed concerns that the company's website was misleading or not entirely transparent. However, some customers were satisfied, noting certain items were well-made, exactly as described, and offered stylish options. A few others also found the ordering process quick and efficient, with good communication.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction, noting that... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some expressing satisfaction... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many customers reporting significant... See more

Website

Clients share ambiguous opinions on the website, with some praising its ease of use, navigation, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m a bit concerned with looking now at everyone’s poor reviews on this website Jessica by Bee! I have ordered a dress from here and now I’m kind of wishing I didn’t. I ordered on 11th July 26 still n... See more

Company replied

Rated 2 out of 5 stars

Has anyone had a full refund from this company? I made an order and cancelled within 2 hours - was told that the items were already in the system and the order couldn't be cancelled - but I could retu... See more

Company replied

Rated 4 out of 5 stars

Having read some of the reviews, I expected the worst, but my experience has been OK. Yes, the dress took quite a while to arrive, but seems to have been posted in London (not York or China) and I wa... See more

Company replied

Rated 1 out of 5 stars

Wrong outfit delivered. Told I would have to pay £20 to return unwanted item! Since then several conciliatory emails saying they would send correct item gratis. Heard nothing since. Should have read... See more

Company replied



Contact info

2.8

Average

TrustScore 3 out of 5

651 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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2.8

All reviews

(651)

624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful ! Avoid at all costs! Takes weeks to come , quality appalling and looks nothing like advertised , communication poor then want me to return to America at my own cost ! Whilst pretending to be an English boutique from York!!! Scam artists. Do not purchase!! Am starting a case against them with my card company to get my money back!!!!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Never again!

Shipping insurance is pre-selected at £4.99; you have to untick it if you don’t want it and, more importantly, if you notice it. Part of the transaction is the confirmation by JbB that the customer will enjoy express delivery. Not only was the delivery Very late, the communication regarding it was awful, way too long to respond. JbB offered me a 50% refund in return for a good review😳for them and on Trust Pilot…..very wrong and not acceptable, underhand! The customer has to pay for returns, they’re not based in York as their marketing suggests, products come from China. I will never use them again and will update anyone thinking of doing so to avoid!!!!!

2 July 2026
Unprompted review
Rated 1 out of 5 stars

They ignore you !

Lovely website, lovely dresses at great prices….that’s where it ends. I placed an order for a dress to wear at my wedding. Not received it, haven’t a clue where it is, taken money for payment but no tracking number. I have sent umpteen emails all have been ignored. Wedding is in five days time so it looks like a shopping trip to get another outfit as I’m not going to get this one.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Anticipating

Excellent choice of patterns and variety of colours. Very competitive prices and my order has gone through quickly. I look forward to it arriving

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great fit

Great fit. Lovely dress and had lovely compliments wearing it. Communication was quick and reliable to and so was delivery

4 July 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

Hi

I was asked to leave a good review to get 50% off on a order. Thats interesting that it needs be a good review to get a discount! Not review based on honest experience.

Based on customer service so far, I rather have 50% refunded to my card on my existing order than place a new order to avail it.

I missed the 10% discount as first time customer, got a flat no when I asked to accommodate.

I have placed an order on 21st july for £139 and I dont have order confirmation email or the details of when I will receive the order! Given the value of orders, this would be a basic i would think?

Only communication you get is a sales communication, no real response to if my order is received or not. I dont even know if it will arrive! I have chased the customer service as well and left this same review when asked!

I am not keen on placing more orders unless I get the one i actually placed for. I rather get a 50% refund to my existing card given everything so far.

Order number - LSO-20260719-17120

21 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!
Do not purchase from this website. There address listed in website does not match the York one seeing as there is a completely different store there. You cannot return sale items and also have to pay up to £14 to return your unwanted items. I have received a refund for one item when they said they’d refund me for both orders. This has not happened I’m still waiting for one refund and they have ignored all my emails about this.
I’d recommend not ordering from here especially with the amount of negative reviews written.
Poor quality, poor customer service and overall poor company.
I will never be ordering from here again

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Still awaiting the return label they…

Still awaiting the return label they claim they provide on their website. Keep sending me forms. If I do not hear back from them im 24 hours I will be taking this to the law and letting them deal with it. I have ordered over £170+ worth of dresses and they are not getting back to me. Anyone actually get a refund from them?

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

Do not buy from them. Wrong item delivered. Contact just generates automated emails responses, but no solutions. Having email proof they have not fulfilled your order, raise a dispute for a refund with your payment provider.

23 July 2026
Unprompted review

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