Ivím Health Reviews 

39,372
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 9,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and medical providers for their exceptional professionalism, thorough explanations, and compassionate guidance during video consultations. Many people also mention the seamless onboarding process, easy appointment scheduling, and valuable educational resources designed to support their overall health and wellness goals. Users feel truly supported by the encouraging environment and appreciate having direct access to knowledgeable professionals who answer all questions patiently. Some reviewers were not happy with occasional hurdles, specifically mentioning difficulties accessing the online portal, unexpected issues with prescription refills, or experiencing personal weight loss plateaus after a few months.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, consistently describing team members as... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple and easy the... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the knowledgeable and... See more

Product

Reviewers express high satisfaction and praise the effectiveness of the products and comprehensive programs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this program. The videos, the NP's and all the programs offered. It is a learning experience - it doesn't happen overnight. I am learning slowly how the pieces and programs available a... See more

Company replied

Rated 5 out of 5 stars

I had a great call with Valerie. She was professional, attentive, and answered all of my questions. I appreciate the option to meet with a medical provider that ivim provides to its customers. So far... See more

Company replied

Rated 5 out of 5 stars

I am so thankful that I found IVIM for GLP-1 medication 2 years ago. I don’t think I would have succeeded in losing 65 lbs without the support and advice provided by both the staff and other members.... See more

Company replied

Rated 5 out of 5 stars

Kristine was very knowledge about the medicine and the plan moving forward. She was very kind and explained things so that I could understand what was actually going on with me and the compounded ze... See more

Company replied


Company details

  1. Weight-Loss Service

About Ivím Health

Written by the company

At Ivím Health, we’re transforming the way people approach personalized weight care. As the leading telehealth provider specializing in GLP-1 medications, we offer more than just a program—we deliver a truly unique and empowering experience designed to fit your lifestyle and goals. Here’s what sets Ivím apart:

  • A Team That’s Always by Your Side: Enjoy unlimited access to your dedicated team of expert practitioners who are committed to guiding you every step of the way. Whether it’s through one-on-one consultations or 24/7 support, we ensure you’re never alone in your journey.
  • Tailored Care, Just for You: No two weight loss journeys are the same, which is why we create fully customizable care plans that adapt to your individual needs, preferences, and progress.
  • Cutting-Edge Tools for Success: Our advanced mobile app makes tracking your progress simple and motivating, offering real-time insights and easy access to your personalized plan.
  • Convenience Delivered: With medications shipped directly to your door, functional nutritionist-crafted meal plans, and an engaging online community at your fingertips, we’ve eliminated the barriers to achieving your goals.
  • Expert Guidance at Your Fingertips: From weekly Live Q&A sessions with our specialists to 24/7 access to your care team, you’ll receive the guidance, accountability, and encouragement you need to succeed.
  • A Concierge Telemedicine Experience: Ivím offers more than just care—we provide an elevated, concierge-style experience designed to make your health and wellness journey seamless, supportive, and transformative.

Contact info

4.9

Excellent

TrustScore 5 out of 5

39k reviews

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4.9

All reviews

(39,372)

9,193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lana was well versed and rounded in…

Lana was well versed and rounded in understanding weightloss challenges

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Jz! We truly appreciate your kind words! It brings us joy to know that Lana made you feel supported. Our team recognizes that wellness journeys can be challenging, and we are here to ensure you feel heard and supported every step of the way. Ensuring we give you the tools and knowledge to be successful. We are honored to accompany you on this path to wellness, and we are always here for you!

Rated 5 out of 5 stars

Blake was kind and personable and was…

Blake was kind and personable and was able to help me with my questions. Thanks!

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Dominique! We’re so glad to hear that Blake made your visit wonderful and she was so helpful! Having questions along the is natural, and we’re here to provide the answers, guidance, and information you need to feel confident every step of the way. Thank you for trusting us — we’re excited to support you throughout your journey!

Rated 5 out of 5 stars

Great provider care

Great provider care. Friendly and understanding

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Mike! We appreciate you sharing this! It truly means a lot to us to hear your experience with your provider was wonderful! We're happy to know our team provided a friendly experience. You deserve compassionate care throughout your journey, and we're always here for you.

Rated 5 out of 5 stars

excited

My provider Chance F was great. Explained things clearly and was super patient and nice.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Tim! This is wonderful to hear! We're so glad you had the opportunity to connect with Chance F and your visit went great. Our providers are dedicated to ensuring a comfortable experience and delivering clear information so that our patients feel confident in their wellness programs. We strive to provide every patient with the best care, and we're thrilled to hear you experienced this. We're here with you every step of the way and can't wait to watch you achieve your goals!

Rated 5 out of 5 stars

Lana was so nice and helpful

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Julie! It’s fantastic to hear that your visit with Lana was valuable! Our providers are dedicated to ensuring a comfortable experience and delivering clear information so that our patients feel confident in their wellness programs. We’re thrilled to be part of your wellness journey and to support you as you take steps toward your goals. You've got this, and we’re cheering you on every step of the way!

Rated 5 out of 5 stars

Good communication

Good communication and helpful

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello sumaira! Thanks for your kind words! We’re so happy to hear that our team was able to provide you with a helpful experience, as well as clear and consistent communication throughout your wellness journey. We'll be here to support you every step of the way!

Rated 5 out of 5 stars

Allison was very kind and…

Allison was very kind and knowledgeable. She provided great advice.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Ginger! We are delighted to hear that your visit with Allison was informative and pleasant. At Ivim, this is precisely what we aim for: empowering our patients on their wellness journeys. We're glad to know she gave you great advice to pave your way to success on your wellness journey! We are always here to cheer you on and support you through every milestone of this adventure, so please feel free to reach out with any questions!

Rated 5 out of 5 stars

She was very informative and helpful

She was very informative and helpful. She guided me to best medications and dosing based on my goals.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Morgan! It's wonderful to learn how valuable your visit was! We understand the immense importance of your dosage for your comfort and confidence in your wellness program. Our providers are dedicated to compassionate care and ensuring you feel empowered on your wellness journey through clear explanations and support. Please know we're here to answer any questions you may have!

Rated 5 out of 5 stars

Exceeded my expectations!!

Kelly Clark, NP was very knowledgeable and had great guidance and suggestions with every question I had. Her "bedside" manor was warm, very easy to talk to and made me feel comfortable and at ease. I didn't feel like just another number regarding patients she had to get through like you typically get at a Dr office. I feel heard, which is one of the most important aspects of healthcare. I received a lot of good input and now have a clear path moving forward.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Shayla! This made our day to hear! We're thrilled you had the chance to connect with Kelly Clark, and that your visit was empowering for your wellness journey! Our providers truly enjoy connecting with patients and sharing guidance to help you feel confident in your wellness lifestyle. It’s an honor to support you, and we’re cheering you on every step of the way!

Rated 5 out of 5 stars

Zandy was kind and informative

Zandy was kind and informative. She answered my questions and was very professional.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Adrianne! We're delighted to hear that Zandy helped you feel at ease and confident about your wellness journey. It's perfectly natural to have questions, and our goal is to provide all the information you need to move forward with confidence. Thank you for placing your trust in us, we're excited to partner with you every step of the way!

Rated 5 out of 5 stars

Such a Joy!

K. Schnacke was such a great nurse practitioner to meet with ! She really gave me the confidence to not give up and figure out what I can do to get over this plateau ! Highly recommend her and her wonderful energy !

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Ashley! Thank you so much for sharing your kind words! It's wonderful to know K. Schnacke has helped empower you to be successful on your wellness journey! Our goal is to always encourage you and support you every step of the way. You've got this!

Rated 5 out of 5 stars

She was very helpful very understanding

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Keyunta! We're delighted to learn your experience has been wonderful so far! Your health journey is very important to us, so we appreciate you trusting us to help guide you through it. We're proud to be a part of your wellness journey, and we're so excited to see you reach your goals. We will be here to support you, don't hesitate to reach out with any questions!

Rated 5 out of 5 stars

Bynithia was great

Bynithia was great. She was easy to talk to and answered all my questions. She gave me confidence that this program will work. Bynithia sent me all the support information that I needed in cause I need to follow up or have any questions.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hey sharon! We're delighted to hear your visit with Bynithia was so valuable! Our team is committed to delivering compassionate, personalized care tailored to each patients unique needs. Ensuring our patients feel fully supported throughout their wellness journeys. From your initial consultation to each step of your program, our team is here to guide, educate, and empower you. Your comfort and confidence are our top priorities. We're eager to partner with you on your path to wellness, you're going to do amazing!

Rated 1 out of 5 stars

IVÍM kept billing me even though I…

IVÍM kept billing me even though I talked with their customer service seven or eight times. I cancelled the medicine and they still billed me for over a year for what they said was doctor’s advice; I never wanted it. They refused to refund my money. They just want to sign you up and keep you paying money. This is a scam so BE CAREFUL. THEY ARE RIP OFF ARTISTS!

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Tricia, 

We apologize for your frustrations and appreciate your feedback. We take our patients' care and treatment very seriously, and we look forward to connecting with you directly. A lead from our Billing team will be in touch to help with any further concerns.

Best regards,

Rated 5 out of 5 stars

Kelley is great

Kelley is great! Very pleasant and thorough.

1 September 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Brian! It’s fantastic to hear that your visit with Kelley was informative and pleasant! Our providers are dedicated to ensuring a comfortable experience and delivering clear information so that our patients feel confident in their wellness programs. We’re thrilled to be part of your wellness journey and to support you as you take steps toward your goals. You've got this, and we’re cheering you on every step of the way!

Rated 5 out of 5 stars

Jessica C

Jessica C. is outstanding! Very knowledgeable, professional, and efficient. Great rapport and excellent customer service. Angels like Jessica make the IVIM experience top notch!!

31 August 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello LJN! We sincerely appreciate your kind words! It’s great to hear that Jessica C provided you with the compassionate care we aim for and that our patients truly deserve. Our team is dedicated to ensuring you receive the best care and support so you can be successful on your journey. You're doing amazing, we are excited to see you reach your goals!

Rated 5 out of 5 stars

My chat with Valerie was very helpful

My chat with Valerie was very helpful. She was kind and patient with me and my questions.

31 August 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Tonya! We're delighted to hear that your chat with Valerie was pleasant and helpful for your journey . It's perfectly natural to have questions, and our goal is to provide all the information you need to move forward with confidence. Thank you for placing your trust in us, we're excited to partner with you every step of the way!

Rated 5 out of 5 stars

Great support and suggestions

Great support and suggestions! I truly appreciate having medical professionals to speak with, be heard, and provided the necessary tools to keep me successful and healthy. Thank you!

31 August 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Tracy! We truly value the importance of feeling cared for and heard. Our goal is to make sure every patient experiences this and is provided with the necessary tools and information needed for success, helping you feel confident during your wellness journey. Our team understands that wellness journeys can be difficult, and we are committed to making sure you feel listened to and supported throughout the entire process. We are honored to be with you on this journey to wellness, and we are always here for you!

Rated 5 out of 5 stars

Elizabeth was friendly

Elizabeth was friendly, knowledgeable,
Caring and very patient

31 August 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hello Lisa! We’re thrilled to hear that you had the chance to connect with Elizabeth! It’s wonderful to know your experience was both informative and supportive. Our team is dedicated to making sure every patient feels heard, cared for, and confident on their wellness journey. Thank you for trusting us—we’re always here to support you!

Rated 5 out of 5 stars

Connie was great

Connie was great! She was very knowledgeable. Our meeting was quite helpful.

31 August 2026
Unprompted review
Ivím Health logo

Reply from Ivím Health

Hi Kim! We're so delighted you had the chance to connect with Connie and you've had a great experience. Ensuring our patients are empowered with knowledge and support they need to be successful on their path to wellness is extremely important to us! We want to make sure everyone feels heard, supported, and cared for; making sure you are comfortable and confident along the way! We're excited to help you reach your goals!

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