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Install Pros Reviews 

293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the highly professional, helpful staff. Many appreciate speaking with knowledgeable human representatives who provide clear, transparent communication and keep them informed throughout the process. The team is frequently described as kind, patient, and personable, ensuring pleasant and efficient interactions. The installation service is consistently noted for its efficiency, speed, and ease, often resulting in quick setups and significantly improved internet performance. Customers frequently highlight the professional approach of installers, who ensure tidy work and optimal equipment placement. Communication channels, especially via WhatsApp, receive praise for their outstanding responsiveness and effectiveness in swiftly resolving any concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often praising the efficiency and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the ability to speak... See more

User experience

Users describe positive interactions with user experience, highlighting the helpfulness and knowledge of... See more

Customer communications

People report positive experiences with contact, noting excellent communication from the company, often via... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially I was let down on the installation booking but James came to the rescue, kept hold of my case and kept in touch every step of the way. He arranged for Lee to fit the equipment who equally ph... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had the equipment set up and all our TV's connected within 2 hours. We are in the middle of nowhere so delighted to get fantastic Wi Fi and phone reception. Thanks very much to... See more

Company replied

Rated 5 out of 5 stars

After an awful experience talking to bots when dealing with other Internet providers, it was so good to be able to speak to a human! I was talked though the installation process, and was able... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service from Nathan. He explained the product we were purchasing in great depth and could answer any question we asked him. He made us feel confident in the product and... See more

Company replied


Company details

  1. #2 of 3 best companies in Satellite Communication Services Provider
  2. #2 of 6 best companies in Home Automation Company
  3. #4 of 6 best companies in Home Cinema Installation
  4. #8 of 48 best companies in Internet provider
  5. #15 of 63 best companies in Internet Service Provider
  6. #7 of 15 best companies in Security System Installer

About Install Pros

Written by the company

Install Pros - Satellite Broadband, Smart Home & Connectivity Experts

Install Pros is a UK-wide installation and integration specialist transforming how homes and businesses stay connected. From rural broadband and smart home automation to secure networking and entertainment systems, we provide a complete service built around quality, reliability and lasting performance.

Our team delivers professional Starlink installations, advanced network setups, bespoke golf simulators, CCTV systems and smart home control solutions. We work across residential, commercial, marine and mobile environments, giving customers fast connectivity and modern comfort wherever they are located.

Every project begins with a detailed consultation and professional site survey. Our engineers take pride in discreet cable routing, tidy installations and robust setup that looks as good as it performs. Whether upgrading existing systems or starting from scratch, we make the process simple and stress-free.

We’re passionate about technology that improves everyday living — from mesh Wi-Fi coverage and voice-activated lighting to intelligent climate control and advanced security monitoring. Our approach is always personal, combining technical expertise with friendly, trustworthy service.

Why choose us
• Professional surveys, discreet mounts & weatherproof cabling
• Mesh Wi-Fi, hard-wired ethernet & network optimisation
• Smart lighting, climate control, voice/app integrations & scenes
• CCTV, doorbell cams, sensors & remote monitoring setup
• Design, build & calibration of golf simulators (screens, enclosures, turf, launch monitors)
• UK coverage with friendly engineers and free aftercare

Our reviews
Rated Excellent (4.8/5) on Trustpilot — read what customers say:
uk.trustpilot.com/review/installpros.co.uk

Our reputation has been built on consistent five-star feedback, transparent pricing and reliable communication. Customers often comment on our professionalism, tidy workmanship and the noticeable performance boost their systems deliver after installation.

Watch our short video
https://youtu.be/nBsvd0cRUEQ?si=rvUSkEw6mRdx5rXG

Get in touch
Tel: 020 3397 7003
Email: admin@installpros.co.uk
Web: installpros.co.uk

Quick actions
Get a Starlink Install Quote
Chat on WhatsApp
Visit our Website

We are independent installers of Starlink™ and have no affiliation with Starlink™.

Install Pros® is a registered trade mark of InstallPros Group Ltd (UK). Company No. 14896859 · VAT GB456635174 · Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX.

From Installation to Aftercare - We Do It All, Properly.

Written by the company

When Quality Matters - Choose Install Pros
At Install Pros, we deliver more than just installations - we deliver complete solutions. From Starlink broadband setup to plumbing, heating, and renewable energy systems, every job is carried out to the highest standard and backed by our free aftercare guarantee. Our team of certified professionals ensures every system is installed safely, efficiently, and ready to perform. And unlike many, our service doesn’t end when the job’s done - we stay on hand to keep everything running smoothly. Whatever your project, choose the team that does it right, supports you after, and always answers the phone. That’s the Install Pros way.

In a world when speaking to a human is considered a premium - we're here.

24/7 Human Support

24/7 Human Support
At Install Pros, real people still answer the phone. We don’t hide behind automated messages or ticket systems - we believe good service starts and ends with human connection. Every customer we serve is backed by our free aftercare guarantee. That means if you ever need support, advice, or a follow-up visit, we’ll be there - quickly, professionally, and without hidden costs. Whether it’s a Starlink installation, a system check, or help with your setup, our friendly UK team is always ready to help. Because when we say we’re here for you, we truly mean it.

Contact info

"Service that goes beyond installation"

When Quality Matters, Choose Install Pros. Chat to us on WhatsApp 24/7

4.8

Excellent

TrustScore 5 out of 5

293 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(293)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class treatment at the start…

First class treatment at the start through to the completion
Lee the installer was excellent and very patient with us oldies

22 July 2026
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Reply from Install Pros

Thank you so much for your lovely review. It means a lot to hear that you felt looked after from your very first enquiry right through to the completed installation. We’ll make sure Lee sees your kind words – he’ll be delighted to know his patience and care made such a positive impression.

Enjoy your new Starlink connection, and remember, if you ever have any questions down the line, just give us a shout. We’re always happy to help.

Rated 5 out of 5 stars

The two technicians that came to fit…

The two technicians that came to fit the Starlink equipment were extremely pleasant and professional. There knowledge and explanations were top class and very helpful efficient and quick.

21 July 2026
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Reply from Install Pros

Thank you so much for your wonderful review.

We’re delighted to hear our technicians made such a positive impression. Professionalism, clear communication and taking the time to explain everything are all part of the service we aim to deliver, so it’s fantastic to know they lived up to those standards.

We’ll be sure to pass your kind comments on to the team—they’ll really appreciate the recognition. Thank you again for choosing InstallPros, and we hope you enjoy your Starlink connection for many years to come.

Rated 5 out of 5 stars

Install team arrive Prompt and…

Install team arrive Prompt and explained everything as the carried out the install .
Set the system up and loaded everything onto my Phone .

Installed 6 x Boosters and WiFi appears to be so much better than my old BT

21 July 2026
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Reply from Install Pros

Thank you for taking the time to leave us such a fantastic review!

It’s great to hear the team kept you informed throughout the installation, explaining everything as they went so you always knew what was happening. We believe that’s just as important as the installation itself.

We’re also delighted to hear your new Wi-Fi is already a noticeable improvement. With six boosters professionally positioned and everything configured on your phone before we left, you should be set for strong, reliable coverage throughout your property.

Thank you again for choosing InstallPros—we really appreciate your support, and if you ever need us, we’re only a phone call or WhatsApp message away.

Rated 5 out of 5 stars

The guy that helped me was absolutely…

The guy that helped me was absolutely amazing. He was so patient such a friendly guy as well. I would definitely recommend this company.

20 July 2026
Unprompted review
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Reply from Install Pros

Reading this is exactly what we strive for. Thank you for taking the time to share your experience.

We’re so pleased our team member made such a positive impression with their patience and friendly approach. We’ll be sure to pass your kind words on - they’ll mean a lot. Thank you for recommending InstallPros, and if you ever need us again, we’ll be here to help.

Rated 5 out of 5 stars

Lee the fitter was brilliant done…

Lee the fitter was brilliant done everything I wanted good install

7 July 2026
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Reply from Install Pros

Thanks for the five stars! Brilliant to hear Lee delivered exactly what you wanted and completed a great installation. We’ll make sure your kind words are passed on to him.

Rated 5 out of 5 stars

After an awful experience talking to…

After an awful experience talking to bots when dealing with other Internet providers, it was so good to be able to speak to a human!

I was talked though the installation process, and was able to book an engineer with no fuss at all.

Engineer took about 3 hours to fit, and was incredibly knowledgeable.

Highly recommended 👌

13 July 2026
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Reply from Install Pros

Reading this made us smile. After battling endless bots elsewhere, being able to pick up the phone and speak to a real person should never feel like a luxury, so we're really pleased that's exactly how your Starlink installation started.

Three hours sounds like time well spent, and it's great to hear the engineer's knowledge gave you confidence every step of the way. We'll make sure this finds its way back to the team. Enjoy the new connection, and if you ever need us down the line, you'll be speaking to humans then too.

Rated 5 out of 5 stars

The installer Lee was helpful and…

The installer Lee was helpful and knowledgeable and did not leave until everything including the app was working correctly. He is a credit to you.

14 July 2026
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Reply from Install Pros

Thanks so much for taking the time to leave such a kind review. We’re thrilled to hear that Lee’s knowledge, patience, and attention to detail ensured your Starlink Installation was completed perfectly, right down to getting the app set up and working correctly. We’ll be sure to pass your compliments on to him, as he’ll really appreciate your feedback. Thank you for choosing InstallPros, and if you ever need any support in the future, we’re always here to help.

Rated 4 out of 5 stars

Overall a Great service.

Overall a Great service.
Great communications via WhatsApp.
Very patient between with initial enquiry and final order.
Great onsite installation process from Kev.

Only issue is with Bandwidth - still not exceeding 150Mbs when we have purchased a higher max speed, so not great on performance so far. I appreciate this is a Starlink issue but very difficult to get any feedback from them.

10 July 2026
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Reply from Install Pros

Thank you for your thoughtful review and for choosing InstallPros for your Starlink Installation. We're really pleased to hear you were happy with the communication throughout the process and that Kevin delivered a great installation experience.

We would have expected your Starlink connection to have stabilised after around 72 hours from installation, so we'd recommend continuing to monitor the speeds over the next few days and letting us know if you notice any improvement. By the nature of satellite broadband, speeds do fluctuate depending on network demand and conditions, and the entire Starlink ecosystem is constantly evolving to deliver faster performance. There is unprecedented demand for Starlink at the moment, which can have an impact.

One thing worth mentioning is that Starlink doesn't offer direct human support, so if you ever need technical assistance or have any questions, please reach out to us directly. We'll always do our best to look after you, provide guidance, and help get any issues resolved. Thank you again for your feedback and for placing your trust in us.

Rated 5 out of 5 stars

Installed with great care and…

Installed with great care and attention, nothing was too much trouble. . Super efficient and helpful service.

13 July 2026
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Reply from Install Pros

Thank you so much for your kind feedback. We're really pleased to hear that you appreciated the care and attention that went into your Starlink Installation, and that our team could make the whole process smooth and efficient for you. Your comments mean a great deal to us, and we're committed to continuing to provide quality workmanship, reliable service, and ongoing aftercare. If you ever need any support in the future, we're always here to help.

Rated 5 out of 5 stars

Internet back on day we moved in!

My first experience of this organisation. They arrived on time, quickly assessed the situation and located the best location for the Starlink aerial. They briefed me on the installation points around the house and carried out the work, all done as the removal firm delivered furniture etc.

9 July 2026
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Reply from Install Pros

Thank you for taking the time to share your first experience with us. We're so pleased to hear our team arrived on time, carefully assessed the best location for your Starlink Installation, and kept you informed throughout the process. It's great to know we were able to complete the installation efficiently, even with your removal taking place at the same time. We truly appreciate your trust in us and remember that we're always here if you need any support or assistance in the future.

Rated 5 out of 5 stars

Very impressed the the person I spoke…

Very impressed the the person I spoke to , nothing was to much trouble where I did not understand he explained , I think I felt a little more intelligent , thank you

8 July 2026
Unprompted review
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Reply from Install Pros

Thank you so much for your kind words. We’re really pleased to hear that our team took the time to explain everything clearly and made the process easy to understand. Providing helpful, friendly advice is an important part of every Starlink Installation, and it’s great to know you felt supported throughout. We truly appreciate your feedback and remember that we’re always here if you ever need any assistance or aftercare in the future.

Rated 5 out of 5 stars

The install team were fantastic..they…

The install team were fantastic..they went above and beyond to meet our needs. The quality of their work and the finished product was first rate…

Thank you…

7 July 2026
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Reply from Install Pros

The install team were fantastic..they went above and beyond to meet our needs. The quality of their work and the finished product was first rate… Thank you…

Rated 5 out of 5 stars

Starlink installation

Very helpful knowledgable and tidy installer

4 July 2026
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Reply from Install Pros

Thank you so much for your kind review! We’re really pleased to hear you found our installer helpful, knowledgeable, and tidy throughout your Starlink Installation. We take great pride in delivering a reliable, high quality service while treating every home with care. If you ever need any advice or support in the future, we’re always here to help.

Rated 5 out of 5 stars

When I rang for a quote the Gentleman

When I rang for a quote the Gentleman, the other end of the phone, was very friendly and knowledgeable and explained all that would happen, its great to speak to a human being, very refreshing, keep up the good work. The Gentleman that was fitting the Starlink rang and asked me if he was ok to arrive earlier than booked, which was great, he arrived and started to explain what he was going to do and fitted the Starlink, very tidy work, when he finished it seemed he was not happy and rang someone for assistance, explained what I should do and left,but a few minutes later he came back as he was not happy leaving with it not right did a few more things and sorted things out, a breath of fresh air to find a person like that, wonderful, and thank you. I was also contacted to see if everything was OK, great customer service and company.

4 July 2026
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Reply from Install Pros

Thanks so much for taking the time to leave such a thoughtful review. It’s wonderful to hear that from your very first phone call you felt well looked after, and that our team took the time to explain the Starlink Installation process clearly. We’re especially pleased that our installer’s commitment to getting everything working perfectly, even returning to make sure the job was completed to the highest standard, made such a positive impression.

Providing quality workmanship, honest advice, and reliable aftercare is at the heart of what we do, so it’s great to know our follow up service also gave you confidence. Your kind words mean a great deal to the whole team, and if you ever need any support with your Starlink Installation in the future, we’re always just a phone call away. Thank you again for your recommendation and for choosing InstallPros.

Rated 5 out of 5 stars

Excellent installation

Excellent installation - highly capable installer who not only had all the gear but he was so adaptable in making sure it was a good fit on our property. He made sure that it was in the best place to meet all our requirements. Thanks

1 July 2026
Unprompted review
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Reply from Install Pros

Thank you so much for your fantastic feedback. We're thrilled to hear that your Starlink Installation was tailored to suit your property and that our installer took the time to find the best possible solution for your needs. We take great pride in providing quality workmanship, reliable service, and trusted advice, so it's wonderful to know that came across during your installation. We truly appreciate your support and, if you ever need any assistance or aftercare in the future, we're always here to help.

Rated 5 out of 5 stars

Installpros Support is Top Notch

Every time I have to call Installpros, which is usually when I have done something wrong. They are always fantastic!!

27 June 2026
Unprompted review
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Reply from Install Pros

Thank you so much for your kind words! It means a great deal to know that whenever you’ve needed us, even after a little DIY mishap, we’ve been able to help get everything back on track. We’re committed to providing reliable Starlink Installation services along with ongoing support, so it’s wonderful to hear you’ve had such positive experiences with our team. We really appreciate your trust and look forward to being here whenever you need us.

Rated 5 out of 5 stars

New Starlink Installation

The guys arrived punctually to install my Starlink system.
They carried out the work completely efficiently and were neat and tidy, polite and very professional.
I would recommend this company highly!

27 June 2026
Unprompted review
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Reply from Install Pros

Thank you so much for your wonderful review! We’re delighted to hear that our team arrived on time and carried out your Starlink Installation efficiently while maintaining a professional, polite, and tidy approach throughout. Providing quality workmanship and a reliable service is something we take great pride in, and your recommendation means a lot to us. If you ever need any advice or support in the future, we’re always here to help.

Rated 5 out of 5 stars

Kevin arrived promptly and got it…

Kevin arrived promptly and got it fitted very quickly (especially considering the heat). He was a very friendly, polite chap. Who got my internet working 100’s times better than before.

25 June 2026
Unprompted review
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Reply from Install Pros

Thank you so much for your fantastic review! We're so pleased to hear that Kevin arrived on time, worked efficiently despite the hot weather, and made such a noticeable improvement to your internet connection. We'll be sure to pass your kind words on to him. Thank you for choosing us for your Starlink Installation. If you ever need any advice or support in the future, we're always here to help.

Rated 5 out of 5 stars

Happy with the service from initial…

Happy with the service from initial enquiry to installation

Would recommend them

19 June 2026
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Reply from Install Pros

Thank you for your wonderful feedback. We're so pleased to hear that you were happy with the service throughout your journey, from your initial enquiry right through to your Starlink Installation. Recommendations like yours mean a great deal to us and reflect our commitment to providing a trustworthy, reliable, and high-quality experience. Should you need any support in the future, we're always available to help.

Rated 5 out of 5 stars
Install Pros logo

Reply from Install Pros

Thank you for your kind review. We’re pleased to hear that your Starlink Installation was completed quickly and professionally, as providing a reliable and efficient service is something we take great pride in. Your feedback reinforces our commitment to quality, trust, and dependable workmanship. If you ever need any assistance or aftercare support, our team is always here to help.

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