I like their products, communication, ordering and delivery. However, their prices are too high. You can get similar products much cheaper elsewhere. I try only to buy when there's promotions or bundl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience so far is really appositive one. Expecially, the omega 3 has helped me to remember things easily and sleep well at night too. Unlike before. The products work just as described. Thanks
Company replied
The quality and effectiveness of every product from you is quite good. i could clearly see, the Vitamins work on the body and the body absorbs them so well.Unlike many multivitamins on the counter, In... See more
Company replied
Very happy with all the products I tried here so far. Fast delivery, nicely packed and I definitely see positive results with the ordered supplements. Thank you InnoNature for all the good job!
Company replied
Company details
Written by the company
Wir bei INNONATURE sind überzeugt: Die Natur ist der Ursprung unserer Gesundheit, unseres Wohlbefindens, unserer Lebensfreude. Sie hält all die wichtigen Nährstoffe für uns bereit, in ihr können wir Kraft tanken, Inspiration finden und unsere Seele baumeln lassen. Aus diesem Grund ist die Natur der Ursprung unserer Produkte. Unser Ziel: Dir mit der vollen Kraft der Natur zu einem besseren Wohlbefinden, mehr Energie und mehr Lebensfreude zu verhelfen. Wir begleiten dich und deine Familie in jeder Lebensphase mit Klarheit, Orientierung und wirksamen Produkten, die euch im Alltag unterstützen. Mit sorgfältig ausgewählten natürlichen Inhaltsstoffen, unabhängig laborgeprüft und ohne unnötige Zusätze. Weil gute Entscheidungen nicht kompliziert sein müssen.
Contact info
Harkortstr. 79e, 22765, Hamburg, Germany
- +49 (0)40 / 53 79 91 89 1
- info@innonature.eu
- innonature.eu
4.6
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like their products, but very expensive
I like their products, communication, ordering and delivery. However, their prices are too high. You can get similar products much cheaper elsewhere. I try only to buy when there's promotions or bundles.
21 March 2026
Reply from INNONATURE
Hello,
thank you for your honest feedback! 💛
We’re very happy to hear that you like our products, as well as the communication, ordering process, and delivery experience.
For us, the quality of our products comes first. That’s why we carefully select high-quality raw materials and source them from the regions where they naturally grow and thrive. The pricing of our products reflects these quality standards as well as the current market prices for these ingredients. All our products are natural, vegan, cruelty-free, and produced under strict quality controls.
We’re glad you make use of promotions or bundles from time to time, and we always aim to provide additional value through such offers.
Kind regards
Your InnoNature Team 🌿
the worst service i have ever had…
the worst service i have ever had delivery day up to 5 business days..its been 3 weeks now and nothing. back.comminication is long and useless..no information where the order is..will never use this company again
23 January 2025
Unprompted review
Reply from INNONATURE
Hello Julie and thank you very much for your honest feedback. We are very sorry that you are dissatisfied with our service. Unfortunately, we are unable to contact you privately due to a lack of information. That is also the reason for why we are unable to take a closer look at your order and respond to you specifically. Please send us an e-mail so we can help you in this way. Kind regards, Jackie - Team InnoNature
Clean, green, fantastic
Clean, green, tolle Kommunikation bei Nachfragen
8 December 2023
Unprompted review
Great products
Very happy with all the products I tried here so far. Fast delivery, nicely packed and I definitely see positive results with the ordered supplements. Thank you InnoNature for all the good job!
21 June 2023
Reply from INNONATURE
Hello Andrea and thank you very much for your great feedback. How great that you are so happy. We wish you a high level of well-being, Henriette - Team InnoNature
Reply from INNONATURE
Hello Alina, thank you so much for your lovely feedback. It's really great to hear that you can already see an effect of the product and that you are feeling good. Kind regards, Jackie - Team InnoNature
My experience so far is really…
My experience so far is really appositive one. Expecially, the omega 3 has helped me to remember things easily and sleep well at night too. Unlike before. The products work just as described. Thanks
29 April 2023
Reply from INNONATURE
Hello Edith, thank you very much for your review. How nice that our Omega 3 capsules help you and you are completely satisfied with us.
Greetings, Berenike - Team InnoNature
Reply from INNONATURE
Hi Evelina, Thank you for your review! I'm happy about your results using our product. : ) All the best, Noa - Team Innonature
Good website to find several products
The company is good, they have nice products. I just started to buy from them, but I think I will keep doing it. It is 4 over 5 stars because the emails are too many formy taste. I know what I need and want, an I do not need an email every 2 days to be reminded to buy something.
11 April 2023
Reply from INNONATURE
Dear Christian, thank you for your great feedback. It's great that you have discovered our shop and that you like our products. We are very pleased to hear that you will order from us again. We would be happy to continue sending you our newsletter. But if you don't want to receive it anymore, you can easily unsubscribe via the link at the bottom of the emails. Or you can write us a short message and we will do it for you. All the best, Jackie - Team InnoNature
The quality of the products are…
The quality of the products are extremely good. I like them all very much. The customer service is very friendly and caring.
17 April 2023
Reply from INNONATURE
Dear Cecilia, thank you very much for your positive review. How nice that you like our products and you are completely satisfied.
All the best, Berenike - Team InnoNature
Hot chocolate was really nice😁😁😁
29 March 2023
Reply from INNONATURE
Hello Anna, thank you so much for your feedback :) We are happy to hear that you enjoyed your hot chocolate! Kindest regards, Jackie - Team InnoNature
Transparent :)
13 February 2023
Reply from INNONATURE
Hallo, vielen Dank für Deine tolle Rückmeldung. Wir wünschen Dir ein hohes Wohlbefinden mit unseren ganzheitlichen Produkten.
Mit besten Grüßen aus Hamburg, Berenike - Team InnoNature
Important for me to buy from a solid
Important for me to buy from a solid, ethical company.
Vegan capsules:) and an excellent quality product. Best silica I have purchased, can see a change in skin and nails in two weeks. Skin is more supple, clear and"pumped up".
My nails are growing faster and no splitting!
Love that my purchase is providing a meal to a child in Africa.
Will only buy from this company again.
Very happy with them
and their product.
11 February 2023
Reply from INNONATURE
Hello and thank you for your great review. How nice that our products help you with healthy skin and make you feel good. We are pleased to hear that we convince you all around and you always like to order from us.
Greetings from Hamburg, Berenike - Team InnoNature
Gowthami Vytla
The quality and effectiveness of every product from you is quite good. i could clearly see, the Vitamins work on the body and the body absorbs them so well.Unlike many multivitamins on the counter, Innonature is just organic and close to nature products.
13 February 2023
Reply from INNONATURE
Hello, thank you for your positive feedback. We are glad to read that our vitamins are good for you and that we could convince you completely.
Greetings, Berenike - Team InnoNature
Annoying marketing emails
My problem is that they send too many marketing newsletters. Why would I want to receive emails about supplements every 2 days? Once every 2 months, fine.
14 January 2023
Reply from INNONATURE
Hello Mirabela, thank you very much for your honest review. We are sorry that you are not completely satisfied with the frequency of our newsletter. We have written you a message to find a suitable solution for you. Kind regards, Henriette - Team InnoNature
Just Amazing!!
There product’s don’t disappoint! You really feel and see a change even after a short time!!! Would definitely recommend 💯
24 October 2022
Reply from INNONATURE
Dear Ben, thank you for the positive feedback! We are very happy that the products help you in general well-being.
All the best for your future and many regards from Hamburg, Berenike - Team InnoNature
After a week I didn’t get tracking…
After a week I didn’t get tracking number and no reply to my emails
29 September 2022
Reply from INNONATURE
Hi Belinda, thank you so much for your honest review. We are really sorry that you had to wait longer for your package! Unfortunately, we have no control over what happens once we have handed over your parcel to our delivery service. This is the only way we are made aware of errors and problems. We have sent you an email to find a suitable solution. Kind regards, Henriette - Team InnoNature
Reply from INNONATURE
Dear Ana, thank you very much for your review! We are pleased that you are satisfied with your order! Many kind regards to you, Henriette - Team InnoNature
Obliged to connect on DE website…
Obliged to connect on DE website because I live in Luxemburg, which exists in DE langage only. But I don’t speak German, only French (which is an official langage of the country as well). So I need to connect on FR website to understand the products, but the list is not the same… So I need to ask for help. And for one product I didn’t understand it was not capsule, but oil … and then I was very disappointed when I received them.
So, even if I like your company ethic, for me it is too much efforts and bad surprise to continue ordering to you, if you don’t propose a solution with website langages.
11 September 2022
Reply from INNONATURE
Hello Catherine and thank you very much for your feedback. We are very sorry that there were complications while ordering in our shop. I have already passed this on to our team!
Please feel free to contact us anytime while ordering, if you have any questions or concerns. We will be happy to help you and assist you in choosing the best product for you.
Additionally we would like to find a suitable solution for you regarding the wrong ordered product, which is why we have just sent you a private message :)
Kind regards, Jackie - Team InnoNature
I use innonature products everyday
I use innonature products everyday, bakuchiol serum, vitamins, omega 3 etc. I am a super sensitive person and if I tolerate them so well that speaks itself on the quality. Thank you for your good products innonature. Well done.
8 September 2022
Reply from INNONATURE
Hello dear Kathrine, thank you so much for your lovely feedback. It is great to hear, that you are pleased with the quality of our products - that makes us very happy :) Stay healthy and well, Jackie - Team InnoNature
Reply from INNONATURE
Hallo liebe Tania und ein großes Dankeschön für Dein tolles Feedback. Wie schön, dass Du mit uns rundum zufrieden bist :) Alles Liebe aus Hamburg, Jackie - Team InnoNature
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.