PT Finley Bunn recommends ESN products, using them daily. He explained the benefits of certain products which helps not only the gym going community but can also help more mature persons
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See what reviewers are saying
I love all the products, especially the Vanilla Milk protein! The flavour powders, electrolytes, creatine, clear protein, vitamins are next favourites. Also their protein bars are amazing, don’t have... See more
Company replied
This is definitely a place I can recommend for buying and ordering workout supplements. The products taste great and actually have a positive effect on whatever goal you’re working towards—whether tha... See more
Company replied
I love all your flavors so far!! I've been ordering tester sizes because I can't decided for one yet. Anyways, the strawberry cheesecake design flavor its my top 1, now im loving the pistachio one.... See more
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Company details
Written by the company
Erlebe bei esn.com beste Qualität an hochwertiger Sportnahrung und gesunden Supplements für Dein erfolgreiches Trainingsziel, Wohlbefinden und Lifestyle.
Contact info
Werner-von-Siemens-Straße 8, 25337, Elmshorn, Germany
- 0049 (0) 4121 830 3100
- help@esn.com
- esn.com
4.4
Excellent
134k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Outrageous customer service
I am extremely disappointed with ESN’s customer service.
I received a protein powder with a large hole in the packaging, and the powder had already leaked out inside the parcel. The product was clearly not usable for hygienic reasons.
I contacted ESN immediately after delivery, sent photos, and reported the issue right away. Instead of offering a quick solution, I waited almost two weeks while repeatedly being told that my case was “still being processed.”
Only after this long delay was I asked to return the damaged product. By then, I had already disposed of it because it had been leaking and was no longer hygienic to use.
ESN then informed me that they could not replace or refund the product because I no longer had it and offered me only a €10 voucher for a product that cost around €50.
I find this completely unacceptable. I reported the damage immediately, provided clear evidence, and the delay in processing my claim was not my fault. As a customer, I am now expected to bear the full financial loss for a product that arrived damaged.
I expected much better customer service from such a well-known company.
22 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice!
This is definitely a place I can recommend for buying and ordering workout supplements. The products taste great and actually have a positive effect on whatever goal you’re working towards—whether that’s getting lean, losing weight, or improving your overall physique.💪🏼💪🏼
22 July 2026
Reply from ESN
Hey Viktor, vielen Dank für dein tolles Feedback! Es freut uns, dass dir unsere Produkte gefallen und du zufrieden mit deinem Einkauf bist. Viel Erfolg bei deinem Training! Dein ESN Team.
Good!
Delivery fast, Quality nice, great product range. Only thing: it sells out very fast :-(
4 April 2026
Reply from ESN
Hi Ina, vielen Dank für dein positives Feedback! Es freut uns zu hören, dass du mit der schnellen Lieferung und der Qualität zufrieden bist. Wir arbeiten hart daran, unser Produktsortiment stetig zu verbessern. Wir wünschen dir noch einen schönen Tag, dein ESN Team.
Reply from ESN
Hey Catherine, danke für dein positives Feedback! Es freut uns zu hören, dass du unser Produkt einfach zu verwenden findest. Wir wünschen dir noch einen schönen Tag! Dein ESN Team.
Great quality!!!
21 July 2026
Reply from ESN
Hi Marcin, vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit der Qualität zufrieden bist. Wir wünschen dir noch einen schönen Tag, dein ESN Team.
Reply from ESN
Hallo SV, bedankt voor je positieve feedback! We zijn blij te horen dat je tevreden bent met onze producten. We begrijpen dat de restock-tijd soms langer kan duren en werken hard aan verbeteringen. We hopen je snel weer te voorzien van je favoriete producten. Fijne dag verder, je ESN Team.
Reply from ESN
Hey Philippe, vielen Dank für dein tolles Feedback! Es freut uns, dass du mit unseren Produkten und dem Shop zufrieden bist. Wir wünschen dir noch einen schönen Tag! Dein ESN Team.
PT Finley Bunn recommends ESN products
PT Finley Bunn recommends ESN products, using them daily. He explained the benefits of certain products which helps not only the gym going community but can also help more mature persons
20 July 2026
Reply from ESN
Hi Finley, vielen Dank für dein tolles Feedback und deine Empfehlung! Es freut uns zu hören, dass unsere Produkte dir im Alltag und im Training helfen. Wenn du Fragen oder Anregungen hast, lass es uns gerne wissen. Wir wünschen dir noch einen schönen Tag, dein ESN Team.
Nothing but pros, no cons
ESN has:
+ Lots of variety in flavours
+ Decent prices
+ Always a lot in stock
+ Everything you need nutritionwise
20 July 2026
Reply from ESN
Hi, thank you for your wonderful feedback! We're thrilled to hear that you appreciate the variety of flavors, competitive prices, and our consistent stock availability. It's great to know we can meet your nutrition needs. Have a fantastic day! Your ESN Team.
Terrible customer service + delivery
Ordered on the 28th of June and still no update regarding shipping (it's 19th of July now). Absolutely insane. Tried reaching them 6 times already and all i get is an automatic response it seems that they are working on it. Impossible to get a hold of them. I advise all to not order here. Unbelieveable.
28 June 2026
Unprompted review
Reply from ESN
Hi,
Thank you for taking the time to share your experience.
We are truly sorry for the exceptionally long delay and for the frustration this has caused. We completely understand how disappointing it is to wait this long for your order while receiving no meaningful updates.
We also sincerely apologize that you have not been able to reach our customer service in the way you expected. This is not the level of service we aim to provide, and we regret that we have let you down.
Please accept our sincere apologies for the inconvenience. We take your feedback seriously and will use it to improve both our communication and our service.
Reply from ESN
Hey luluxuriouss, danke für dein Feedback! Es freut uns, dass die Lieferung schnell war. Wir verstehen, dass die Versandkosten ein Thema sind, und werden dein Feedback dazu berücksichtigen. Wir wünschen dir noch einen schönen Tag, dein ESN Team.
Reply from ESN
Hey Levi, vielen Dank für dein tolles Feedback! Es freut uns, dass dir der Geschmack und die Auswahl unserer Produkte so gut gefallen. Wir freuen uns darauf, dich weiterhin als zufriedenen Kunden zu haben. Noch einen schönen Tag wünscht dir dein ESN Team.
False advertising?
Nice products, but fencing with a 15% discount when collecting your email address, to offer 10% is called false advertising, and prohibited by law.
12 July 2026
Unprompted review
Reply from ESN
Hi Bas,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our welcome discount didn't meet your expectations. We completely understand how this could have been confusing and disappointing.
We've already shared your feedback with the relevant team, and the issue is currently being looked into to ensure everything is working as intended.
As you haven't included any order or contact details with your review, we aren't able to look into your individual case. If you haven't already done so, please feel free to get in touch with our Customer Service team, and we'll be happy to take a closer look for you.
https://service.esn.com/hc/en-us
Thank you again for bringing this to our attention.
Best regards,
Your ESN Team
This was a disappointing experience
This was a disappointing experience, mainly for two reasons.
The first issue is something I'm willing to admit was partly an oversight on my part. I ordered the rice pudding, which is labelled on the side of the packet as "Natural Flavouring", apparently ESN's way of saying unflavoured. However, this isn't particularly clear. The packaging features a large image of a cinnamon stick, and the product images on the website also prominently display cinnamon. I think it's a reasonable assumption that a product covered in cinnamon imagery would actually be cinnamon flavoured. So it came as quite a surprise to discover that it was completely unflavoured. While I accept I could have looked more closely at the label, I also think the marketing is misleading.
The second issue was the condition the parcel arrived in. The rice pudding bag had ripped open during transit, leaving the contents scattered throughout the box and all over my kitchen. Customer service responded quickly, which I appreciate, but initially asked me to return the damaged product. That simply wasn't practical, as the contents had already spilled everywhere. They did eventually send a replacement, so credit where it's due.
Unfortunately, by that point I'd realised the product was unflavoured, and I would have preferred to return it. No option for a refund was offered, despite the circumstances. Instead, I'm now left with a large bag of a product I don't want.
I was really looking forward to trying ESN's rice pudding, so the combination of misleading packaging, the damaged delivery, and the lack of a refund option made for a very disappointing experience.
2 July 2026
Unprompted review
Reply from ESN
Hi Jacob,
Thank you for taking the time to share such detailed feedback.
We're sorry to hear that your experience didn't meet your expectations.
We appreciate your comments regarding both the product presentation and the condition in which your order arrived. Feedback like yours is valuable and will be shared with the relevant teams, as it helps us continue to improve both our products and our customer experience.
We're also sorry that your parcel arrived damaged. While we're pleased we were able to arrange a replacement, we understand that this didn't fully resolve your disappointment.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with a better experience in the future.
Best regards,
Your ESN Team
Reply from ESN
Hallo Quentin, vielen Dank für dein positives Feedback! Es freut uns zu hören, dass du mit unseren glutenfreien Produkten zufrieden bist. Wir wünschen dir noch einen schönen Tag, dein ESN Team.
Missed deal but good products
The website showed a deal "flavor powder 4 for 3" but this was not directly calculated in my basket. So now I still bought and paid 4.
16 July 2026
Reply from ESN
Hello F Dedeystere, thank you for your feedback! We're glad to hear you find our products good. We apologize for the confusion regarding the deal; your experience is important to us, and we’ll look into the issue with the calculation in the basket. We appreciate your understanding! Best wishes, your ESN team.
Reply from ESN
Hey Arka, danke für dein positives Feedback! Es freut uns zu hören, dass der Einkaufsprozess für dich so einfach war. Wenn du weitere Fragen hast oder Unterstützung benötigst, stehen wir dir jederzeit zur Verfügung. Wir wünschen dir noch einen schönen Tag! Dein ESN Team.
Great products for average price
Great products for average price, tastes amazing, subjective I feel a change after using it for a few months
18 April 2026
Reply from ESN
Hey Tom, vielen Dank für dein positives Feedback! Es ist schön zu hören, dass dir die Produkte gefallen und du mit dem Geschmack zufrieden bist. Wir wünschen dir noch einen tollen Tag! Dein ESN Team.
Reply from ESN
Hey Jeanette, vielen Dank für dein tolles Feedback! Es freut uns zu hören, dass dir die Geschmäcker unserer Produkte so gut gefallen. Wir wünschen dir noch einen schönen Tag! Dein ESN Team.
Pricey, even with promotion code’s
Prizy prices and a website that is tricky to navigate on mobile but seems like good quality. Looking forward to taste and feel the quality. I mean with that prices, even with promotion code it has to be better than others. Personally, I also hope the shipping is fast. 
15 July 2026
Unprompted review
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