Intergas Heating  Reviews 

2,019
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting its thoroughness and efficiency in resolving issues and performing maintenance. The staff and engineers are frequently commended for their professionalism, extensive knowledge, and friendly approach during visits. Many people appreciate the brilliant customer service, noting helpful and responsive interactions, both over the phone and during appointments. However, some customers also noted experiencing various issues with their boilers, such as intermittent locking, general faults, or problems with hot water supply.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Product

People report ambiguous experiences with product quality and reliability. Some customers experienced... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my Intergas boiler serviced today by Jack the Intergas engineer for the South and South West As usual he was here on time and he was very thorough and explained in full exactly what he... See more

Company replied

Rated 5 out of 5 stars

Jack came and managed to fix my Intergas boiler in North Devon today after it’s been faulty for some time. Lovely chap, very friendly and knowledgeable and very quick. Couldn’t recommend him enough. H... See more

Company replied

Rated 5 out of 5 stars

This is the fourth year that Jack has serviced our boiler and he has excelled himself. He is always courteuos and graciously has worn a face mask despite the warm weather because our daughter is sever... See more

Company replied

Rated 5 out of 5 stars

A very friendly and thorough boiler service from Paul Morrison today! Paul went above and beyond to ensure customer satisfaction. Nothing was too much trouble! Regrettably I was bitterly disappointed... See more

Company replied


Company details

  1. #3 of 12 best companies in Boiler Manufacturer
  2. #20 of 52 best companies in Boiler supplier
  3. #7 of 11 best companies in Gas cylinders supplier
  4. #15 of 71 best companies in Heating equipment supplier
  5. #47 of 117 best companies in Heating service

Written by the company

Intergas Heating manufactures a domestic high efficiency boiler unlike any other. Its intelligent design means there is no need for a diverter valve, valve motor, secondary hot water plate heat exchanger or auto air vent and, with fewer parts, there’s less to go wrong. Its revolutionary two-in-one heat exchanger has never had a mechanical failure since its launch over 20 years ago and, as all boilers condense in both heating and hot water modes, they are not just one of the most reliable on the market, they are one of the most energy efficient too.

Lowest NOx boilers on the Market

Written by the company

Committed to helping the environment.
The R&D team at head office in the Netherlands has created the lowest NOx boilers on the market, the Xtreme and the Xclusive, and both have NOx emission levels as low as 17.06mg/kWh. The Xtreme also has a built-in passive flue gas heat recovery unit to further reduce emissions of CO2.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,019)

704 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark was brilliant

We recently needed a boiler repair, and Mark was fantastic. He worked efficiently, kept everything spotless, and took the time to explain the repair in a really clear way. He also gave helpful advice on how to extend the life of our boiler. Great service from start to finish.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul has delivered an exceptional…

Paul has delivered an exceptional service. He explained things clearly and was extremely professional. He ensured that my property was cleaner after his service of my boiler. I wholeheartedly recommend him.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

super BRI

it is a fantastic boiler but i have radiators and UFH and technical was fantastic a man called Brian was superb if there was a VC medal for boiler tech i would make sure that brian got one thank you V Much BRIAN

1 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

What a lovely review. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Brian. Thank you.

Rated 5 out of 5 stars

Boiler service

Paul had a couple of visits to issues with our boiler , very professional , completed job and explained everything clearly , would highly recommend , thank you .

17 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Paul. Thank you.

Rated 5 out of 5 stars

Paul the Intergas engineer text me the…

Paul the Intergas engineer text me the day before with his estimated time of arrival for the following day. He was on time and got stuck in. Not even a cuppa. He carried out all the mandatory checks on completion. Really nice chap and very knowledgable on gas legislation. The fault has not reoccurred, so presumably all is ok. Many thanks to all the team, from the technical team to the service staff and of course Paul.

17 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

What a lovely review. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from our team. Thank you.

Rated 5 out of 5 stars

Top guy. Top job.

Professional, knowledgeable, friendly, quick. Got the job done. Perfect.

10 July 2026
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from our team. Thank you.

Rated 5 out of 5 stars

Engineer who takes pride in his work..

Good to see an engineer who takes pride in his work and doing a great service for my boiler. Exceptionally well done.

17 July 2026
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from our team. Thank you.

Rated 5 out of 5 stars

Intergas boiler service by an expert!

Had my Intergas boiler serviced today by Jack the Intergas engineer for the South and South West
As usual he was here on time and he was very thorough and explained in full exactly what he was about to do

Never had to go to his van once he brought everything in one hit and had everything he needed

My boiler has another first class service and I look forward to greeting him next year for the same process

Magic

Thank you Jack great job

17 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

What a lovely review. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Jack. Thank you.

Rated 5 out of 5 stars

Nlcolae was very experienced and sorted…

Nlcolae was very experienced and sorted the problem out with expertise.He was very professional, clean and tidy.would recommend him and Intergas.

15 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from Nicolae. Thank you.

Rated 5 out of 5 stars

Very professional

Very professional. Explained every thing to me in a way I understood. Dealt with my problem quickly and efficiently. Would recommend

15 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from our team. Thank you.

Rated 5 out of 5 stars

Ask for the engineer Paul Morrison!

A very friendly and thorough boiler service from Paul Morrison today! Paul went above and beyond to ensure customer satisfaction. Nothing was too much trouble! Regrettably I was bitterly disappointed with the £360.00 charge for the fitting of a brand new gas valve during the routine boiler service but that is not on Paul, that is on Intergas who I will pursue for further comment separately as I believe this to be a disproportionate charge. I will ask for Paul again when the time comes.

13 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from Paul. Thank you

Rated 5 out of 5 stars

What it said on the Tin

I phoned intergas made an appointment and paid, they came out serviced my boiler exactly when they said they would!!

1 July 2026
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from our team. Thank you.

Rated 5 out of 5 stars

Prompt

Prompt, efficient service

10 July 2026
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback. Thank you.

Rated 5 out of 5 stars

Prompt resolution of boiler fault

Prompt resolution of boiler fault.
Jack turned up on time, was super efficient and helpful and completed the repair effectively.

10 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We really appreciate your feedback and we're delighted to hear you experienced great customer service from Jack. Thank you.

Rated 5 out of 5 stars

Great service

Garry called in advance, diagnosed the issue really quickly. Fitted part and carried out checks. Very professional and courteous. Thank you

9 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Gary. Thank you.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, all questions answered. Very clean tidy worker., and cheerful, even in this heat. Thank you Jack, look forward to seeing you for boiler service next year. Mr and mrs Snow.

9 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Jack. Thank you.

Rated 4 out of 5 stars

Heatpump Repair

When Intergas eventually responded to the request from the installer to attend for a defect, they were excellent. Jack arrived at 09:45 from Cheddar (bearing in mind we live in Mid-Wales) he started work immediately and did not stop until 16:30. Unfortunately after trying everything in his arsenal he couldn't clear the error. He returned on Tuesday with additional items and had our heat pump up and running in short order. Throughout, Jack was polite and very knowledgeable about the system He kept us informed of what he was doing through out the process using terminology that we could understand and follow. Jack gets 5 stars, Intergas 4 Stars because of the delay in responding initially.

3 July 2026
Unprompted review
Intergas Heating  logo

Reply from Intergas Heating

We appreciate all feedback. Customer satisfaction is our priority and your review confirms we are on the right track. We really appreciate your feedback and we're delighted to hear you experienced great customer service from Jack. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look